Suncoast hospice Reviews

The Purple Team helped my mother to remain at her assisted living facility during her final days. The doctor, nurse, social worker, and aide were very nice and professional.

I'm really grateful, I decided not to use them. I had a lady come to my home and explain their service to me. But I noticed that the few things i requested and she promised to find out for me. I never heard back. They kept calling me trying to get my father in law to be a hospice patient, but the problem is he is no where near that advanced for now. I tried telling them, but they kept calling me. I got the feeling its about getting his insurance and giving as little service as possible in return, for as long as possible the longer he lives and I take care of him. The more money they make. If they are so lousy at customer service before he is a patient imagine once he is a patient. I would not recommend them you will not get the help and support you need.

I am really disappointed with the Hospice care my mother is receiving at the moment. We had Hospice 13 years ago for my dad and they were great. Now, not so good. The level of attention and care has plummeted. Some people mentioned things changed since Empath Health joined with Suncoast Hospice and maybe that's it. But the difference is amazing and too bad.

Be aware of the Suncoast person at Morton Plant Hosptial named Kathy. She was assigned my mother but did not do anything correctly. We asked her to speak to our mom, she did not, recommended we do it ourselves. Then she told us the visiting procedures but categorized my mom wrong which delayed my family 24 hours in seeing our mom. If you get Kathy, ask for another representative or your process with hospice will be horrible. As far as the rest of suncoast they where great. Kathy find a new job, your not cut out to do this. PLEASE!

What a horrible experience. Finally fired them today. They are not the only hospice in town. Experienced nothing but issues with them since day one. They are supposed to make my life during this difficult time easier but ended up making it 100 times worse. Goodbye hospice... you were the worst.

We just started hospice so I tell if everything is this good. My mom privately owned hospital bed broke and hospice got one out right away. Tim the driver that delivers the beds made it a quick and easy process. He went out of his way to be helpful (we tried to tip him he wouldn't take a penny!) He is a rockstar in his part of a noble profession!Thank You!

Hospice Pearl team was such a gift. They tended to my father at his ALF, I was given weekly updates from his nurse and counselor. He had dementia and could be very difficult, but they always found the positive. As he entered crisis status they tended to him and also to me with such tenderness and compassion. Thank you Pearl team , from one grateful daughter. You are angels on earth.

As a RN, I understand how important end-of-life care is for both patient & family. I don't know what would have happened without Suncoast Hospice services. The Palm Harbor location had no openings so my Dad was taken to the Largo location. The Dr. & Nursing staff were open, welcoming & compassionate towards all of us--a special place in Heaven awaits them, I'm sure!! I'll be forever grateful for making my entire family--especially Dad--comfortable & at peace! Thank you for everything!!!

I truly wish I could say one nice thing about the staff of this facility. Unfortunately I cannot. My sister was at Largo Medical Center and passed away yesterday morning. It was determined that she was terminal and would not be able to sustain like without the support of many tubes and machines. The staff at the hospital told us that once we make the decision to remove her from life support Hospice would be there to help us through this unbelievable painful time.
We did indeed make the incredibly difficult decision to carry out my sisters wishes. That decision was made approximately 4:30 PM. Within the hour we were relieved and down right happy when two staff members walked into my sister s room. One of the first questions they asked was for my sister s insurance card. As soon as my niece gave them the answer that my sister did not have insurance their demeanor instantly changed. I didn t really think much about it because I had heard such great things about Hospice. She explained that it will take about two hours to get the paperwork processed and things started to begin taking my sister off of life support. So we thought by 7:30 pm the process would start. They explained that someone would be with us during this time to help with questions and support. Well things went completely down hill from here. As my grieving niece is holding the hand of her dying mother she is asked to fill out paperwork indicating how much money my sister had in her bank account. Not one word of sympathy is shown to neither myself nor my niece. Not one word is mentioned about bringing in a counselor or a chaplain. After spending ten minutes of filling out this paperwork the staff member leaves. Twenty minutes later she returns and and explains that more paperwork is needed. Again while my niece is holding the hand of her dying mother she is asked to complete more paperwork. Again nothing is said about a counselor or a chaplain. At this time I specifically ask this person to please keep us updated on the progression and/or plan of how things will proceed. I tell her that this is extremely painful and that we just need to know how things will go. She says she will keep us informed on each step of the process. Fifteen minutes later she is back because she didn t know she needed more initials on more paperwork. So again she has to interrupt my extremely emotional niece to get these initials. Now she leaves and we do not see her again for over three hours. I proceed to call the Hospice phone number and ask for this person who was here to help us. After being on hold for a short while I am told that since it is Friday night no one is working and would we like them to send a chaplain. When the staff member finally returns three hours later (9:30 pm). my niece who is filled with so much pain asks where she has been and thought she was there as support. Hospice lady snaps back that she is not a counselor. We dismissed her letting her know we will not be completing anymore paperwork. No one from Hospice ever came back nor was a chaplain ever sent to help us. My niece was unable to handle it and went home at 1:00 AM. I was alone holding my sister s hand when she died at 7:30 am. It was the most painful night of my life.
The reason I wrote this is to hopefully help another family by telling them to not depend on this facility for support and compassion, unless you can write them a check.