Sun Valley Landscaping Review

The people at Sun Valley are the best! All have been helpful, patient, knowledgeable and will walk with you to find exactly what you are wanting if you need. I am only working on my personal small projects but I am impressed by the full attention as if I were a large company buyer. That is so rare to find these days and is thanks in no small part to Joel, the rock star of customer service
To all the I can do this personalities out there, pay these guys a visit.

Talented people who take care in the craftsmanship.

From the moment we walked in to the moment we left, our experience was truly exceptional. We had a fairly large DIY job of fixing our dry creek bed and we went in with an understanding of the overall objective, but little understanding of the process. Everyone who helped us was professional, kind, and willing to take the time to walk us through the process. Jeff was central to our positive experience. A natural teacher, Jeff walked us through exactly what to do and what to use. When he estimated the amount of materials we'd need, I was stunned and couldn't imagine we'd possibly use all of that. Now that our job is done, though, we see that everything he suggested was 100% accurate. I'm grateful for the time Jeff spent with us and I'm thankful we used Sun Valley.

I've used them a few times for rock deliveries and mulch deliveries in bulk. Always a great and consistent product. Deliveries were on time and the drivers and staff were always professional and friendly. I recommend them. A great place to go down and check out too. Especially for the stones and boulders.

Sun Valley took our requests and budget into consideration and produced a great design. Everyone was friendly and professional. I highly recommend.

The customer service is fantastic! Sun Valley has a big selection of rocks, you will find what you are looking for! Will definitely buy from SunValley again!

Very happy with my decision to hire Sun Valley Landscaping for a recent project at my house. Paul and Hugh were very professional. Their bid was thorough and complete. Their field staff was diligent in their work and did a good job communicating with me during the process. I plan to hire them again for future projects.

I think Sun Valley is a top notch organization. From the point that I first spoke with Hugh, the designer, to the execution of the project they were professional in every way. Each time there was a problem they responded quickly to address. They also were very patient with my many questions that most contractors just get annoyed with. They exceeded my expectations in every way and I can't say enough words to encourage anyone else to use them for landscaping (we had a patio/firepit done).

I am not a seasoned landscaper, that being said, I stopped in to Sun Valley and it was a good decision. They offer great pricing on their huge selection and a super friendly staff!
Joel Bradehorst was great at helping pick out a boulder for a fountain.
Delivery was top notch! Cody, the delivery driver was a great help with the placement of the rock.
All around very pleasant experience and would highly recommend!!

Went to find a nice rock today and Tyler made sure we found just the right one:) his customer service skills are awesome and very Professional. This was are first time stopping in and we will differently be back :) Thanks again Tyler for all your help.

We had Sun Valley replace a 130 retaining wall. The work was done in a timely manner and the new wall looks great. Very pleased with work on the wall. We were able to resolve how one end of the wall was terminated to our satisfaction.

We had communication issues with were to dump dirt from the old wall. A project foreman would have helped.

We would use them again.

Picked out a cool rock and had it cut for a fire boulder. The yard manager cut the perfect shape in it. He definitely cares about his job. These guys are the best by a mile!!
Thanks!
Wade Daggett

Blair, NE

Staff was extremely helpful. They went above and beyond what was expected.

The team at Sun Valley is amazing! They are professional, friendly and knowledgeable about all aspects of landscaping and lawn care. And, there are tons of unique items in the supply yard to inspire you.

I've worked with Sun Valley Landscaping for years now and have had nothing but positive experiences with them. The team at Sun Valley really care about the work they do for their clients and they always do an excellent job! I can confidently say I would refer any client of mine to them for their outdoor grooming needs.

Sun Valley just installed mulch in all my plating beds and they have never looked better! They not only re-edged them, but they cleaned out all the leaves and debris that had accumulated over the winter and put own fertilizer/weed preventative. Could not be happier! Plus they are very responsive to calls and emails, unlike most places.

Matt Menard and crew were fantastic. I got 3 trees planted, workers were on time, courteous, and very professional. Cleaned up after themselves and left the yard just like they found it. My go to company for any landscaping or yard service. Great to work with.

Super friendly and helpful staff helped us get what we needed impeccable customer service and great prices for their quality materials.

Sun Valley provides everything for home owners and contractors. There is no other place like it in the metro. If you need mulch or rock, someone to throw your ideas at; stop here.

Great Help with landscaping questions and excellent pricing

I recently started using these guys for a project that required unique Stones.
Absolutely love their customer service and Joel in the yard has been an absolute help along the way.
This is my fifth year in business building Retaining Walls and I will continue to use this company for specialty stones as well as aggregate and soil.
Very good company

We talked to several contractors for a backyard paver project. Although we decided not to do the project we wanted to share our experience with Hugh. Hugh was extremely professional, creative and detail oriented. He explained all the technical issues and was the only contractor that addressed repairing the lawn after the pavers were installed. Sun Valley would be our first choice if we decide to a landscaping project.

Great deals on landscaping and even better service from the most amazing staff

Very good customer service assisting with finding the correct items.

Couldn't be happier with our Sun Valley Landscaping experience. Jeff Hylton saved us thousands with his expertise. Would recommend for any yard project.

So helpful, lots of information and knowledgable about what products best fulfill the needs for your projects. Plus, great service to military members and their spouses - which is huge relief for when my other half is deployed.

The response and service I receive from Sun Valley is outstanding. My grass has never looked better and their team pays attention to detail. I also appreciate their advance notice of when they will be doing seasonal functions besides the regular mowing.

Wouldn't go anywhere else great customer service. Ask for Tyler he is the best !!!!

Buyer be ware. I ordered 4-cubic yards of mulch to be delivered to my home $350. .Received around two-cubic yards. Called to talk to the manager, I got Ed. Ed told me he loaded 4-yards. I told Ed I ordered 2-yards last year, and it was MORE then he just delivered. Ed said he loaded 4-yards. Ed did say he would be happy to come out and pick it up for #150. Thanks Ed

If you re looking for professional and high-quality landscape work, contact Sun Valley Landscaping today! Whether it s design, installation or maintenance, its creative and knowledgeable team will make your yard look brand new again in no time.

Great selection of natural stone and competitive pricing too! Will be my go to place for our landscaping needs.

We've been using Sun Valley Landscaping for yard maintenance for almost ten years. They've done a great job taking care of our lawn and taking care of some landscaping for us. Their crew is professional, polite and thorough. I highly recommend them for your lawn care and landscaping needs. What I really love about them is that they give back to the community in the form of service projects and encouraging their employees and their clients to volunteer.

Ordered some wall stone and edging over the phone, and Eric was super helpful and friendly. They got me set up and advised on the best materials. Good selection and competitive prices. Have also used them for mulch.

I always love working with Jackie, she is the best!

By the way, you have great and helpful staff at Sun Valley. I stopped a week or two ago and while you didn t have the stone I needed, your manager was able to tell me the type of stone it is and where I might be able to find it. All the other staff were very helpful, too. I had excellent customer experience. Thank you.

Got a load of top soil. I was in and out in five minutes. There were some large chunks of clay with the soil.

I was looking for a specific type of stone and color to secure a border for my landscaping in my front yard and I found it at Sun Valley. Nice selection of rock, flagstone, limestone and more! The yard is organized so you can easily find what you are looking for plus the staff are friendly and helpful. Joel is awesome because he goes out of his way to give you the best customer service! And pricing is reasonable. Sun Valley is my first choice for landscaping needs!

Great experience using Sun Valley. Every aspect from working with the designer to the nicest hardest working landscaping crew. In a day & a half we had an amazing yard make over . Thank you Sun Valley, we will highly recommend you to all!

I've used Sun Valley for my garden maintenance and to assist with the installation of a patio in my back yard. The team was professional and finished their jobs on time and within the budget. I've received many compliments on the creative use of the small space in my back yard. It was money well spent.

I had mowing service for about a month while my husband was deployed. Not only were they nearly a week late with the first mow, leaving my yard a jungle, but their quotes were incorrect. I was quoted $25 for spring clean up and I was charged $40. They claimed this was due to more work being required than initially thought. Maybe because my yard hadn't been mowed for two weeks, through no fault of my own? Also, the spring clean up was to include a hard edge around all flower beds. Not one of my flower beds, front or back yard, was hard edged. They also managed to mow down part of my rose bushes.
They also neglected to include the military discount with every billing. I'm not one to beg for a military discount, but hey, if you're going to offer it so I hire you over someone else, I'll take it. To not include in it every subsequent billing is careless at best or deceptive at worst.
They also mowed again after our contract was up and I had hired a replacement mower, and sent me the bill, but at least they comped it when I brought this to their attention. However, they apparently didn't fix it in the system, so I just got a paper bill in the mail stating my bill is over due.
Up until this point, I was annoyed, but not enough to write a review. Well, three screwed up bills later after only a month of service, I am sufficiently annoyed to write a review detailing my experience so that you might know what you're in for. Josiah was always plenty friendly on the phone and got the issues mostly dealt with, but they were issues that made me want to not work with this company any more.

EDIT:
After my review was posted here, Ashly (the Director of Business Development) did reach out to me to try to correct what was wrong. She offered to replace my damaged rose bush, but I declined as they are fairly large and any replacement would probably look worse than the current one that is missing a couple branches.
She did state the the "hard edge" included in the spring clean up is only around hard surfaces like sidewalk and driveways, not flower beds. I will still say I never had the "hard edge" done around these in my yard either, as I don't really consider weed whacking along the edges of the sidewalk "hard edging."
She sent out some coupons to apologize for my billing errors, but it still took this review to have the issue looked into. Hopefully they got it figured out so it doesn't affect other customers.

Great selection of natural rocks and other materials

Recently used Sun Valley for landscape design and grading issues. Very pleased with the outcome. The crew were very professional and easy to work with. Very responsive to feedback. Hugh and his team are invested in seeing your landscaping plants/shrubs succeed and are there to offer solutions. Office staff pleasant to work with and return calls as promised. Thank you!

The work performed was so bad; the irrigation system broke, the outside lights fell over in the wind, the walkway is unsafe/unusable, the plants fell over and died or just died, several trees died more trees appear to be dying too, the prairie grass looked like a weed patch, the gabion walls we not properly drained nor were they finished correctly; only later did we find out Sun Valley had never installed gabion walls before, the work was never completed, and after three separate "walkthroughs" Paul & Hugh did nothing but walk away leaving our property a mess! We have since spent tens of thousands of dollars fixing the mess Sun Valley left. Therefore, we filed a lawsuit against Sun Valley: PAUL FRAYND and HUGH MORTON d/b/a SUN VALLEY LANDSCAPING COMPANY filed in the County Court of Douglas County, Nebraska, Case No. CI 18-1512. A "1 Star" is as low as you can go, but their rating should be -10!

Great place to get dirt or mulch
Charge by the load full
Friendly staff

Top Notch Quality! Top Notch Service! Great attention to detail! It is nice to have a partner in Sun valley who you can trust to take care of your outdoor spaces properly.

Everyone we interacted with from the start of our project was amazing to deal with. From Hugh who gave our bid to Ira and his team who installed it. The workers who even went out of their way to bring up the trash cans one day. I couldn't ask for a better result. Here's to many nights out enjoying our firepit.

Was told over the phone crushed rock was $23 took 4 scoops and ended up with a bill of $165.. Never again!

Great selection, great service, great overall experience! I really love going to this place and would recommend it to anyone.

Joel the sales manager was a big help. They have a well run yard and very efficient with loading. They are also very helpful with project estimating to make the job easier. I recommend this place to DIY and pros.

The employees were very personable and helpful when I had questions concerning Landscaping

Paul and his team operate with great integrity. Their landscape installations are second to none. The stone yard has very unique products. Their maintenance team is well trained and produces great results.

Great company, skilled employees and active in the community.

Quick and friendly customer service - Joel was fantastic with helping us! Absolutely recommend Sun Valley Landscaping for all your landscaping needs!!

A shout out to Sun Valley Landscaping for their work over the last four years on our yard. Working with our limited budget and doing some work each year, they have made everything look SO much better. We are spending a lot of time at home this summer, and are enjoying the yard very much!

a great place to get everything you need for your yard the employees are super helpful and willing to give you advice

Matt Menard is wonderful to work with. He is very patient, honest, and has a true understanding of the needs his clients need. I will continue to use Sun Valley, call Matt today you won't be disappointed!!!!

Joel was super easy to work with. They dropped the rock off in the exact spot I stated on the exact day I chose. Employees have a great attitude- excellent company