While I DO appreciate the service, I don't appreciate how some of the drivers lie about drop off and pick up times. On more than one occasion, when calling to find out what time my son was dropped off, I was given a time completely different from when my son actually was dropped off. Also, the operators need to learn proper phone etiquette. More often than not, I'm put on hold without warning, or several minutes of silence pass without a word from them while they set up rides. Like I said, I appreciate the service that is provided! I just wish that the staff was a little more professional.
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Courteous service, very professional. Pick up at door and drop you off a door. Hours available serves the public fully. Serves those persons with limited abilities related to health or age.
This is the second week in a row that the van did not show up for a pick-up within their allotted time. First of all - it's nonsense that the client has to allow 30 minutes after the scheduled time before the van is considered "late." In these cases the wait was 40 minutes and 42 minutes, before I decided to give the person a ride. Last week, when Dispatch was called to be told that the person found a ride, the Dispatcher said she would note that "the ride had been cancelled." NO...it wasn't cancelled. It didn't show up. The second time (today), the Dispatcher called to ask where the passenger was 47 minutes after the scheduled time, saying the driver had been there "a while" and was looking for the client. I replied that we had left the pick-up point only 5 minutes ago and that I had marked the time, so the driver was clearly incorrect. She mumbled that she would note that the ride had been "cancelled" and then hung-up.
If I could give zero stars I would. I don t ride sunvan but I was nearly killed by a sunvan driver Friday the 21st. Van # 427 pulled out of a side street without stopping and proceeded across 3 lanes and pulled in front of me. The van was so close I had to stand on my brakes. It was all I could do to keep from being hit. I called sunvan and left a message for the supervisor of the drivers and 5 days later I still haven t heard back. Evidently they don t care. So if you see one watch out and if you ride one, buckle up! Thanks sunvan!
Ok. I know nothing about sunvan, I don't even live in Arizona but I am currently looking to move possibly to Arizona so was looking for wheelchair transport jobs in the area. So I am however a driver for a wheelchair transportation company in Rochester MN and have been in transportation for 5 years, 4 of those years in speciality transportation. I want to make this known for any potential person looking at reviews at companies like Sunvan and others. --1 or even a couple bad drivers don't define the conpany so when making reviews sure tell us of your experience but don't tell others to completely beware of the company. --If you are reading reviews, don't automatically assume that the bad comments make a the whole company bad. **I am not discrediting anybody's experience but I know from experience that not all dispatchers/drivers are liers, rude, or bad at their job. A few bad seeds don't make the company. So basically give companies a chance. **I can also bet that almost anytime someone calls in on a driver speeding or using their phone (Not that it's right by any means) but i can bet that the complainer is the pot calling the kettle black most of the time. So make sure before you call in someone that you've never done what you are calling them in for. I have worked for 4 different transport companies and each company as a whole was good and I've gotten complaints from call ins from 3 out of 4 companies so far, most have been BS. I'm a very good driver, nice, compassionate, I work my butt off, and what I've learned is that when there is a number on the vehicle that people will call in about anything. Basically remember to be fair when you do call in and give these companies a chance to serve you before passing judgement of your own.
So far so good. The reservation operators are the kindest I've ever experienced. I've never laughed while dealing with customer service representatives over the phone and I've done so with them. Fast, friendly and efficient service. Not to mention the fact that I take a huge amount of medication for my anxiety and they so far have made this usually nerve wrecking experience bearable AND enjoyable. Oh and The drivers are safe, professional and kind.
ADULT CHILDREN OF SENIORS WITH MEDICAL CONDITIONS BEWARE****** Mom was advised by another driver that there is no point in filing a grievance, the manager will side with the drivers over the clients, and shared several examples to illustrate that they do not care how people like Mom are treated. For this reason I share this horrific experience my uncomplaining, courteous, mother just endured in the hands of a driver who abused her verbally, causing her pulse and blood pressure to rise, and leaving her distressed and upset. The driver who collected my mother for her doctor appointment today was abusive, rude and yelled at her. I saw as he was bringing down the lift in our lot, he looked down, frowning, and irritable, and never spoke a word to her, or even acknowledged her. She returned home, traumatized. She is 87 years old, kind, polite, and mentally sharp as a tack. He yelled, demanding to know where she was going. She politely told him the address, though he should have already had this. He then went to the wrong building, which mom tried to advise him of, and he yelled at her, insisting she was wrong, speaking angrily and aggressively. This behavior never changed throughout the journey. He was of Asian descent, and Mom reports, unusually, his accent was too heavy for her to be able to understand. As we are from San Francisco and have travelled a great deal and are quite comfortable in easily, understanding, every accent in the world, I suspect he made no attempt to be more easily understood by my Mom, yelling and speaking rapidly. I am enraged, and I mean-ENRAGED-the City of Tucson has allowed someone who I observed being intentionally rude to my dear mom, who later went on to risk her physical well-being-to work with this vulnerable population. I had a bad feeling when he left, watching from the porch, so obvious was his foul, unfriendly demeanor. I regret I did not rush out to spare her this abuse from someone who should have been making her safe. Her blood pressure was severely, elevated when she arrived at the doctors. For those of you with vulnerable parents, I strongly advise you to consider the private options, as I am going to do.
When you call to see when someone will be dropped off or schedule for pick up they're extremely rude and hang up on people or answer the calls and say nothing. The worst company.
Drivers lie she never showed up. The driver said she waited for 7 minutes which was a lie as I kept going to my front window and the sun van was NEVER there when I called was when I was informed that the driver said she waited. PLEASE IF YOU ARE DISABLED OR HAVE SOMEONE WHO IS RUN FROM THIS PLACE DO NOT USE THEM!!!! They lie all the time
I have worked there for over 7 years and love it . Great supervisors we all get along like one big family. Can't recommend a better place to work..to many good things about it to list. I just like helping the handicapped, it's very rewarding . It's made a big difference in who I am as a person.
They give themselves a 30min window for a pick up. That's to avoid being in trouble for arriving late. Then when they arrived they tell my mother, who is in a wheelchair, she has 2 minutes to be out front, or they will leave her. And the operator who called had a snotty attitude to boot. I'd like to say I'm surprised.... *Update* they couldn't even schedule the pick up properly, and when she called to find out why, the male operator was, for lack of a better word, an asshole.
What s with the Sun Van operators? Car #209, parked in driving lane of lot, obstructing primary sidewalk entrance, adjacent to empty handicap parking, car running, no driver present to talk to; about 3:10 PM, April 9 @ 310 William Blvd. At about 9 AM today, it was a van stopping abruptly in front of me, in driving lane of lot, obstructing about 3 open parking spaces, not far from van sized empty handicap parking. Yesterday afternoon it was 1 van at same place and another swerving around it, if I were not paying attention, that could have been a crash.
These people have no regard for your personal space. In 3 pickups this week for my mother in law they have entered my yard. Exiting when they see I have dogs and leaving my front gate wide open. I have had to chase down my dogs due to the complete lack of respect for clients personal homes
Driver very rude to my client because he wasn't told she was in a wheelchair but she did tell them she was then he took us to wrong adress and wouldn't listen to her when she told him then did not want to take her to correct adress then wanted togo pick up someone before taking her to her correct place .never came to get us we were stuck there till 6pm never came had to call her family to come get us .driver very rude and was coughing all over no mask on Horrible experience
SunVan personnel have seemed to enjoy refusing rides to Jehovah's Witnesses; often even providing trip out placements with refused return rides. Knowing it illegal to prevent others from worshiping God in their own manner is part of the United State s and Arizona s 'Do not do this!" justice rulings. Constitutional laws protect 'Freedom of Worship' yet handicapped persons having need of out and back transport are being left out from return rides here in the Tucson area. Religious persecution set against "End Times Christians" has begun. Beware not of humans, but of Angels, entertained unaware then refused an equal ride back home! Such was once common practice towards persons of other races at the peak of unlawful persecution. Slaves were often forced to walk home after helping so called master s (controller s) around town, even to Southern churches. Alone in the dark they became easy prey to violent men! What do SV operators and managing supervisors want? I think, just perhaps to deny religious freedom of worship
I Most of the drivers seem nice and do a good job. However when one of the drivers insist that you go into a busy parking lot to be loaded on the van. It was not safe in my opinion but was given no choice but to do it. Spoke with Shawn a supervisor and he totally dismissed my concern. I am not happy. I feel that my feeling for safety should be respected. I had just recently got hit by car I am a little skittish. They are supposed to be here to make wheelchairs and disabled people safe. Very disappointed in the situation
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