About Sullivan/Luallin
Sullivan/Luallin (SLG) is a healthcare consulting firm that specializes in improving patient satisfaction, service quality, and overall care experience. With over 30 years of experience in the industry, SLG has established itself as a trusted partner for healthcare organizations across the United States.
At SLG, we understand that providing high-quality care is not just about medical expertise but also about creating an environment where patients feel heard and valued. Our team of experts works closely with healthcare providers to assess patient satisfaction levels and identify areas for improvement. We use a data-driven approach to analyze patient feedback and provide actionable insights that can help improve service quality.
One of the key strengths of SLG is our ability to customize our services based on the unique needs of each client. We recognize that every healthcare organization has its own set of challenges and opportunities, which is why we take a tailored approach to our consulting services. Whether it's improving communication between staff members or enhancing the physical environment of a facility, we work closely with our clients to develop solutions that are practical, effective, and sustainable.
SLG's consulting services cover a wide range of areas related to patient satisfaction and service quality. Some examples include:
- Patient Satisfaction Surveys: We conduct surveys to gather feedback from patients about their experiences with healthcare providers. This information can be used to identify areas for improvement and track progress over time.
- Service Excellence Training: We offer training programs for staff members on topics such as communication skills, conflict resolution, and customer service best practices.
- Mystery Shopping: Our mystery shopping program involves sending trained evaluators into healthcare facilities undercover to assess various aspects of the patient experience.
- Facility Assessments: We conduct assessments of physical environments such as waiting rooms, exam rooms, and bathrooms to identify opportunities for improvement.
At SLG, we believe that improving patient satisfaction is not just good for patients but also good for business. Satisfied patients are more likely to return for future care needs and recommend your organization to others. By partnering with us on your patient satisfaction initiatives you will see an increase in revenue due through increased referrals from satisfied customers.
In conclusion Sullivan/Luallin (SLG) partners with your healthcare team by providing customized solutions designed specifically around your unique needs so you can improve overall care experience while increasing revenue through increased referrals from satisfied customers..