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S
3 years ago

We have been using Sugar for our CRM system for 2+...

We have been using Sugar for our CRM system for 2+ years. There recent upgrade has been of extremely poor quality, to the point that effectively our CRM system is down (unusable) for last four days. There are browser UI errors, silent errors (nothing happens when you click, likely a javascript error being eaten up by bad quality code) and atrociously poor performance after the recent upgrade. We have not been able to effectively use the CRM system for last four days.

On top of this, their support team really takes the cake. So even though we have been down for multiple days, there is no urgency on their part to respond or find a work around (or resolve the issue). Even in system down situation, response times are multiple days. At this rate resolution of such issues may take multiple weeks.

So if you value your sanity (and are not locked into sugar like us due to the data), Choose another vendor/product. Do not use Sugar

S
4 years ago

One of the most evolved and extensive outreaches t...

One of the most evolved and extensive outreaches to their community and users I've ever seen in years of working in Silicon Valley! SugarCRM's commitment to the worldwide community of open source CRM users I've personally found to be absolutely amazing - and is reflected in the size of their active participants in their online forums, webinars and support for their partners. Keep up the good work!

About SugarCRM

SugarCRM: The Intelligent CRM Platform for Creating Customers for Life

In today's fast-paced business world, customer relationship management (CRM) is more important than ever. Companies need to be able to manage their interactions with customers effectively and efficiently in order to build long-lasting relationships that drive growth and success. That's where SugarCRM comes in - the world's most intelligent CRM platform designed to help businesses create customers for life.

At its core, SugarCRM is all about making it easy for businesses of all sizes to manage their customer relationships. Whether you're a small startup or a large enterprise, Sugar has the tools and features you need to streamline your sales, marketing, and support processes. With Sugar, you can automate routine tasks like lead generation and follow-up so that your team can focus on what they do best - building relationships with customers.

One of the key advantages of using SugarCRM is its flexibility. Unlike other CRM platforms that force you into rigid workflows or require extensive customization, Sugar gives you complete control over how you use the platform. You can easily customize fields, layouts, and modules to match your unique business needs without any coding required.

Another major advantage of using Sugar is its intelligence capabilities. The platform uses advanced AI algorithms to analyze customer data in real-time so that your team can make smarter decisions faster. For example, if a lead shows interest in a particular product or service on your website, Sugar will automatically route them to the right sales rep based on their location or industry.

But perhaps one of the biggest benefits of using SugarCRM is its focus on creating customers for life. Unlike other CRM platforms that only focus on closing deals or generating leads, Sugar helps businesses build long-term relationships with their customers by providing personalized experiences at every touchpoint along the customer journey.

For example:

- With Sugar's marketing automation tools ,you can create targeted campaigns based on specific customer segments.
- With its powerful analytics capabilities,you can track engagement metrics like email opens,campaign clicks,and website visits.
- With its integrated support features,you can provide fast,responsive service across multiple channels including phone,email,and social media.
- And with its mobile app,your team members have access to critical information no matter where they are,such as contact details,purchase history,and notes from previous interactions.

Overall,SugarCRM offers an unparalleled combination of flexibility,intelligence,and focus on creating lifelong customers.Its intuitive interface,easy customization options,and robust feature set make it an ideal choice for businesses looking to take their customer relationship management efforts up a notch.So why not give it a try? Get started today by requesting a demo from our team!