Suburban Subaru Reviews

We have bought two vehicles from Suburban Subaru. John Tyler is the salesman that we always seek out for our purchases. He s very thorough and not pushy. He gets us exactly what we want and nothing more. We were going to buy the naturally aspirated outback and he was encouraging to get the naturally aspirated model and not the XT. In the end we ended up with the XT and we couldn t be happier. Thanks John for all your help and support throughout our vehicle purchases. We would highly recommend this dealership not only for good sales service but also mechanical service

I just purchased my 3rd Subaru from Suburban Subaru, a 2019 Subaru Ascent Limited. By far the best Subaru I have ever owned. My portfolio includes a 83 GL 2 door hatch, 06 OB, 12 Legacy, 08 OB XT, 08 Forester, 16 WRX, and a 19 Forester. Every time I go there, I am immediately greeted at the door. The staff is very friendly and because they are on salary pay, the buying experience is relaxed. Sales representatives take their time informing you rather than forcing it upon you. The first car I purchased from Suburban Subaru was the 16 WRX. I traded in my WRX for a 19 Forester Limited because my Ankylosing Spondylitis was making it difficult to drive a vehicle with a standard transmission. I accumulate a lot of miles and having the assurance of the industry s best safety features reduces the stress of driving. Unfortunately, I was in an accident and the car was totaled. When I had to replace my Forester, I was having some difficulty because I had co-signed for my niece and the forester was still reflected on my credit so it looked like I owed a lot of money and had too many loans. I need a safe and reliable car because I have regular appointments at the VA. I had the pleasure of meeting the owner of Suburban Subaru, Pete Krause, after he heard that a Veteran was in need of help. Coincidently, Pete Krause is a Veteran himself and a West Point graduate. When Pete told me not to worry because they were going to take care of me, I knew I was in the right place. The Suburban team has always come through for me and got me into the car I wanted every time. If you re in the market for a vehicle, check these guys out.

I popped unannounced on my way through town to see if they had a gas cap for an old Subaru Forester, as mine had become loose, causing my check engine light to come on. The employees were extremely kind and helpful, they were able to find the part for me very quickly, they cleared my check engine light for me, explained what to expect going forward, and what to look for in case the gas cap was not the main problem. They did a great job talking to my level of understanding; many mechanics in the past have talked down to me, but they did a great job assessing what needed further explanation and communicating it in a way that was not condescending. I would definitely go back if I was in the area.

The service here was great and it was a quick and easy process to get a car, the salesman John who helped did a great job explaining and answering any questions that I had.

Our family stopped by Suburban Subaru to test drive a used vehicle we found online. Justin in sales and the rest of the staff were extremely polite and a pleasure to work with. End result, we purchased our dream vehicle at a fair price and the buying process moved along much quicker than anticipated. I'll definitely be referring friends and family to Suburban.

Fantastic service at this dealership. We were welcomed immediately and treated to 5 star service. The whole process was quick and easy. My new car was a once in a lifetime find. I am extremely happy with the professionalism and service given. I would recommend Bruce and Theoin a heartbeat, to anyone looking for a great experience and even better deal on a used car..

I just bought a 2020 Forester Sport. One of the easiest car buying experiences I have ever had. Sal was amazing to work with. Highly recommend Sal and Suburban Subaru. We will be back in May for an outback for my wife.

Went in for 30,000 mile appointment. They recommended to replace tires and windshield wipers. We declined tires and got windshield wipers. Turned out the windshield wipers were covered under warranty. When I went in to pick up the vehicle I asked how could tires need replacement? Service guy said tires wear and tear are not covered under warranty. I asked why were the wipers covered and how could tires need replacement at 30,000 miles. Answer...blank face followed by statement, "I don't know why the mechanic choose to show that they urgently needed to be replaced" without even looking at the car. #ripoff. Recommend skipping this place. They will sell and service what you don't need....

Without a doubt, the easiest, quickest, and most efficient car buying experience of my life. Bruce was laid back, no-hassle, no-haggle, and responsive. He knows how to get the job done. Laurie and Theo did our financing and got us a better deal than we expected. If you need a Subaru, go see Bruce! You won t regret it.

I tried to get my remote starter fixed. I went three times and still it doesn't work. I got talked into buying a headlight and a battery I'm pretty sure I didn't need either of them.0