Suburban Imports Review

Go here for a $300 oil change, tire rotation, and brake FLUID replacement! Scam.

Came in here to purchase a used car. Got a fair deal. Josh and his boss Rob ensured that my request to get the minor scratches gets addressed and also got me the windshield replaced as it had some chips and cracks. The title transfer and plate were made available on the same day of purchase. Hassle free process. Overall very helpful staff and nice purchasing experience.

I had been searching for a quality used cargo van for close to 2 months without any luck... several dealerships advertised what looked like a great deal, only to find out it was the old "bait & switch" as soon as they got me in the door.

I contacted James online and he was able to track down the perfect truck for our company. He had it picked up from the Waterford location and I was able to come in and test drive the next day. My experience with the Used Car Department of Troy Suburban was a pleasant surprise after being misled by several other dealerships in the area. The finance department worked diligently to get us the best terms, the vehicle was completely detailed before delivery, and James even came to our Royal Oak office to get final documents signed by us.

5 Star rating all around. They made us feel welcome & appreciated and James was the ultimate professional. Truly elite service. I highly recommend anyone looking for quality used vehicles to go see James and the staff at Troy Suburban.

Jason Scott is the man, sellin' sick rides is his plan! Got us in and out as quick as he could. Really appreciate your help in the process.

After unsuccessfully getting the sales person Patrick to call me back I tried another person, Liz. I scheduled to test drive a vehicle but once I drove the 2 1/2hours to the lot, I was told the vehicle was at another lot 45 mins away. I was told it would take over 2 hours for them to get the vehicle to me. I left frustrated with my experience. Since then I have emailed and called their sales manager and GM and no one has called me back.

Suburban Imports of Troy has an unbelievable amount of cars to choose from, as well as a knowledgable and friendly staff. I went in hoping to purchase a pre-owned Mazda CX-3, but ended up instead purchasing a pre-owned Mazda CX-5. I found the CX-3 wasn't large enough to suit my needs, and James immediately suggested taking a peek at their larger SUV inventory. I was able to directly compare both the Nissan Rogue and several Mazda CX-5's, and ended up with the perfect car for my needs. The dealership was able to help me get some of the options my car was missing with minimal hassle, and James worked hard to solve any small issues that arose quickly and efficiently. I highly recommend Suburban Imports, and would also highly recommend you ask for James Sirr!

I bought a car here, first time working with a dealership. Took me 10 calls in a day to get a single test drive arranged after they said they couldn't find the title(??). Eventually I was able to, but the car had a distinctly low tire when they pulled around. They took it back, filled it up, and that was good. Brakes acted funny, I could tell it was bad rotors. They said they resurfaced them and replaced the pads. The pads were new, rotors looked alright from the outside. Inner side of the rotors were not resurfaced, where it was actually a problem. One tire ended up leaking and having a nail stuck into it, which was promptly patched after replacing the front rotors for $120. The car works fantastic otherwise, and I wasn't going to find another one like it for the price. But they outright lied about some of the work done on it. Fortunately I knew it was a risk and that the work was simple enough for me to do, so I took it. Still, I don't think I'd be shopping here for another vehicle unless I found another steal like this one.

I was helped by Alex and Shaun over the purchase of my 2018 CX-5. They were super throughal in the breakdown of the car as well as already having the price point being highly competitive in a 200mi radius. It was a smooth and quick purchase experience and felt that the communication and ethics were both substantially integrated into the whole process.

I have leased 15 cars in the last 8 years. Dennis Barrera and George Varaghese are the ultimate professionals and excel at customer service. Great vehicles with great deals...don't waste your time anywhere else...get with the best!!!

Great dealer...Derrick Walker is the man to see...He is professional, no pressure kind of guy and has a thorough knowledge of his product.

Called for quote on labor charge on an oil change (brought my own Mobil synthetic oil from Costco). $12.50 labor, $6 for oil filter over the phone. When I get there, $37 for labor and the parts guy didn't even mention other parts over the phone. I wanted a full quote on labor and parts, minus the oil.

The service department has always been a hassle. Quote prices to get you in and change it up on a whim. Additionally, this particular dealership overcharges on Nissan genuine parts and labor. If you check other Nissan dealerships, they have cheaper costs on the same stuff. The staff doesn't really care about you unless you're willing to write them a blank check. Terrible attitude all around.

Sales side mixed up paperwork, made me the cosigner when I was the primary buyer, then gave me a faulty car starter that they can't fix (third-party) as icing on the cake.

I would avoid this place and go somewhere with better service, more knowledgeable people.

Highly dissatisfied with the service I received. The employees seem to be unorganized. When looking for my first car I fell in love with one that had a few scratches and paint chips. I was assured that the paint guy could fix it as long as I brought it back the following week. I drove out to get the repairs, only for them to tell me the paint guy wasn t there and to bring it back the following Monday. After bringing it back, they then proceeded to tell me that that couldn t fix pearl white paint. It seemed like it was excuse after excuse. If purchasing a used vehicle, I would suggest looking elsewhere.

I was very happy with my experience at Suburban imports. The salesman (Oleg Kovtun) was very pleasant to deal with. Not pushy at all. Even the finance manager (normally the part that I dread) was easy to deal with and got me a lower interest rate with my credit union. Pretty much my ideal car-buying experience. Thanks, guys.

Our salesman Rob and his entire team treated us very well! They made sure we found the perfect car for us and the payment was right too. Very happy!

The worst dealership I have ever delt with. Sold me a broken certified preowned, never calls you back (honestly 10 times), and listed features on the add the were not even on the car...Go someplace else.

Getting a new car is always exciting, but the process is something I truly dislike. However my experience at Suburban Imports of Troy made the entire process simple and pain free. I started off by utilizing the chat message that pops up when you're on the website, and a few days later I drove away with a new car. Justin Pantoya was great to work with and when teamed with this supervisor they worked their magic and got me into my beautiful new/used car. I got bought out of a lease and was not really in a good place, but they helped make it all possible and I am truly grateful! If getting a new/used car can be this easy, I will definitely be coming back in the future. Thanks again, Justin and the entire Suburban Imports of Troy team!

I worked with Suburban for 3 days only to have the car sold out from under me. Jason scott never once asked for monies down as I would have gladly given him. Also they made me do all of the leg work to get payoffs. Customer service there is none. All they did us pass me around as if I was too much work to sell a car to. Big mistake I'm the corporate buyer of vechiles for my company.

I purchased a used vehicle here back in March and had quite a few issues following delivery. When test driving, the sales person, Joe, basically answered any request I had with "sure, we can do that for you". He just said anything he needed to in order to get the sale, as it was end of the month. I worked with David to reach an agreeable number for both my trade in and the vehicle to be purchased, and he did quite a bit for me there, so I was satisfied with him in that regard. Joe told me that some damaged accessories could be replaced if I were to purchase the vehicle, so I went ahead and made the purchase.

It took almost 2 full months for me to actually get these replacement items. In that time, there were a lot of missed phone calls, lies about hold-ups in ordering, wrong parts ordered and a few other random excuses. Luckily, I had a form signed by both myself and David stating what was owed to me, so I just had to be patient.

The larger issue is that the vehicle sold to me, while having a clean CarFax, had been in an accident. I took the vehicle to a LaFontaine dealer that specialized in the make of my vehicle for a thorough checkup and after going through the vehicle, they broke the news to me about the accident. I should have known that since the vehicle wasn't being sold as CPO at the dealership across the street (a 2015 model with ~20k miles) that there was an issue somewhere. The kind folks at LaFontaine assured me that the repairs were done properly and the vehicle was safe to drive, so at least there was that.

I won't ever deal with any dealership in the Suburban family again, and have found a new family of dealerships that has gone out of their way to correct issues and uncertainty from a competing company.

If you do end up going through Suburban Imports of Troy (Nissan) for a used vehicle, be sure you get it checked out by a 3rd party mechanic, take the vehicle to another dealership for a once-over, and get absolutely everything in writing.

By far the worst experience with not only sales and service , but Managers Dustin and John H. Go out of their way to ignore their customers issues at any expense until a complaint shows up on their on their desk. Even then, the managerial staff will just deny and dismiss any relevant concerns that the customer may have. The only thing this staff seems to be good at is ignoring phone calls.

Not a transparent dealer. I wouldn t recommend them.

I will never bring my car here for service ever again.They supposedly put brakes on my car and 15,000 miles later, I need them again. I will never ever use this dealer ever again for anything at all

Went to dealership to see a car that we had called and spoke to them about in the morning and find out it was already sold (not that day). They do not proceed to offer any other inventory and overall experience was terrible. So frustrating!

It was such a pleasure meeting Joe and James during my experience buying my new Mazda 3! They were fast, friendly, and went out of their way to bring me the best deal possible! Thank you SO much!

I have experienced the worst in terms of customer service with this dealer. They dont even care for customers once they sell the car. Worst ever in everything. Please dont buy your car here !!!!

We were greeted immediately after entering the dealership and introduced to Justin, the salesman working with us for the day. Justin was very confident and professional. He asked us if we wanted any refreshments before we sat down to discuss our car of choice. He even showed us a few other options in our price range while we waited for the car to be brought out for a test drive. Also, before we hit the road he gave us a rundown and a tour of the car s features which was nice. Ironically we ended up purchasing one of the alternatives Justin recommended at the start so we re thankful he made sure we weren t limiting our options. When it came time talk price and sign paperwork he was fair and explained everything very well. I d recommend Justin to any customer looking for a positive experience at Suburban Imports of Troy.

I've had more issues here in 3 weeks than I had with Toyota in 7+ years. Pre-owned sales is utterly worthless, "certified" pre-owned car broke down a day after buying it (with 9,000 miles on it), their rental smelled like smoke, wouldn't trust the service department to fix a toy submarine in a bathtub, secretary is downright rude, management doesn't get back to you, the list goes on and on. I very much regret ever coming to this dealership as this has been a colossal waste of my time.

The customer service at this place is extremely lacking. I get that there's a pandemic going on, however I expect some level of care to still exist. I reached out THREE MONTHS ago to someone via live chat, told them my situation, and was promised a call back within the next few days. I left my info with her, and no one ever called me back. So I decided to shoot them an email to see whats up (that was about 2 months ago or so) and no one replied to my email. Then, about a week ago I noticed an email in my junk from someone who works at this dealership, saying something along the lines of "were you still interested in a vehicle? We may have better deals now than we did when we first talked" LOL when did we first talk?!?! Anyways I replied and told them I'm still interested and will likely be buying in September, and again I got no response! What the hell?! The entire experience has been so offputting that I'll now likely drive out an additional hour to go to a different Mazda/Nissan dealer.

Buyer beware

This dealership doesn't honor the ads they post online. Do not purchase any vehicles from these shady individuals.

Rashun my salesman was awsome 5 star service all around!

Kelly at Nissan Service is awesome. She went out of her way to help me and got me the information i needed. Great job, keep up the good work.

I had my car serviced here. Mark Saad provided excellent customer service and was very professional.