I have nothing but positive experiences ordering with this boutique. I ve ordered a few different times and the last time I had an issue with an item in the better with Chardonnay collection. I called & the customer service rep was extremely helpful and went above & beyond to make sure I was compensated (even overcompensated) for my issue. Glad to continue to order from here!
I ordered the all around the world maxi dress and it was here within a few days! I was shocked at how quick the shipping was. The quality is amazing, and it was even prettier in person! Can t wait to order more clothes from here, I m obsessed!
Absolutely love this company! The customer service is amazing and they are always staying up to date on the latest styles/trends!
Edit - they literally just called me and told me they see my name daily (which is very true ) and said they hand picked my styles for my mystery bags!! Can t wait to check them out! If you have not ordered from September and Co yet you are missing out!! Such great *personal* customer service
I ve been a shopper with September & Co. for quite a few years now and I will continue to be for years to come! I m in PA so I can only shop online but everything I ve ever gotten (and it s a lot ) has been amazing! So many of my favorite outfits and articles of clothing have come from this company. I ve never had a single bad experience with customer service either. Everyone I ve ever spoken with is so pleasant & so quick to respond! They are completely 100% transparent with all of their posts and expectations, and from what I have seen, they go above & beyond to make everyone s experience a pleasant one. I ve seen them go through the growing pains of expanding over the years, running a business in the middle of a pandemic, and more, and they have handled things as well as any of us would.
Wonderful clothing and customer service is 100% awesome.
The best, and I mean THE BEST, boutique you could ever order from. I don't usually buy from boutiques because they are expensive and they can seem sketchy sometimes. BUT this boutique is my favorite of all time. The owner and her team is so sweet and incredible. The clothes are amazing quality and beautiful! They are fast and well go over and beyond for every single person. You will not regret checking them out, except you'll buy the whole store. Thank you Katie and your team for being the best small business around!
This boutique is honestly one of the best shops I ve shopped at! I actually went there personally when visiting Raleigh and met some of the ladies who work there and they were the sweetest! Everything I buy is sized just how they promote it. Love their sizing as well I mean a 16/18 should be an XL and I love that! When I buy something that is actually in stock it literally ships out the next day! Still waiting on a couple pre-orders but when I have called about them I am given sweet and thorough responses about where the orders are. What more can you ask for in customer service? Y all are killing it! Thank you for making fashion so fun!
i have only shopped online, but hands down the best customer service i have ever had. Everyone i have spoke to has been so kind and courteous. Also the clothing that in stock is soo cute and very good quality! they have a customer for life!
Buyer Beware!!
I pre-ordered in February spent over $100 and it is exactly two months later and I have not received anything. I sent multiple emails and they just say it s in the policy which isn t the case when you get your order confirmation. There are no refunds which I find ridiculous. If your items are not in stock do not buy!
Okay so I found sept & co about 9 months ago and I cannot express how much this company has worked their butts off to improve every single day! Their shipping times have drastically improved, most in stock items now ship same day! The quality of their products are amazing and are reasonably priced. They have outrageously good sale, pretty often! And the staff... they are literally all AMAZING! I will admit there have been a few mistakes with some of the orders I ve placed; however, they literally bend over backwards to fix the mistake, quickly, every single time! For a small, growing, business you really cannot pick a better company to support. I am embarrassed to admit just how many orders I have placed in the last nine months and will remain a loyal customer forever!
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