Stroud District Council Review

Kept waiting over 10 minutes minutes for the call to be answered before being transferred to an extension with an answerphone stating "Leave a message"
Waste of time to be honest!

Very rude council member! Had one member of the council bring a bin bag full of rubbish in to my workplace and rudely accused me of using council bins! It was nothing to do with me but one of my new colleagues had put a bin bag in the wrong bin on my day off. (He used the council bin instead of our own biffa bins that we pay for) had i been asked politely i would of happily appologised and moved the bin bag myself rather than the council member removing the bin bag from the bin and bringing it into my workplace and dumping it infront of the till area infront of customers!

Miserable unapproachable staff, who go out their way to make peoples lives a misery

Very poor service, I have a pile of fly tipped rubbish on the road blocking the gate to my land and business. They have promised three times to move it and each time they don't manage I have called back and been given another deadline bu which it will be removed and it's not. They have failed utterly. I pay my taxes, they take there wage but fail to do there job properly!

Shame you cant get a zero rating choice....terrible service all round...ask 1 person get right answer or so you like to think ...then get someone else who tells you totally different thing....incompetence at it's best!

I have just reported 4 builders' transit vans and pick-ups with engines running for half an hour or more two to three times a day in my street to the Glos Police who told me to phone Stroud Environmental Health Dept. The SEHD were then, typically it seems, very unhelpful and said that, as the Highway Code rule 123 states that engines of stationary vehicles should not be left running for more than 2 minutes, it is a Police matter. So each service, for which we pay our huge taxes every year, are passing the buck to each other and neither doing anything to stop it and the cowboy builders are getting away with polluting an already polluted area even more. Climate change is inevitable with that pathetic attitude.

I've never had any cause for complaint with Stroud District Council, they've always handled my enquiries well. Their budgets are always being cut and nobody ever wants to pay any more council tax. Having lived in other areas in the county under other other councils, there is much worse out there.

Worst and most unhelpful council In the UK. Borderline useless

Took 3 years to be housed took 3 months to evict me, even though fully aware of my illness, failed their duty of care to inform me of how to contact the relevant charities to help me, as it stands am now homeless my operation on my (lifelong) illness in 6 days relying on family and freinds to help me recover, even though I am employed and have a job to go back to after my operation till the next hospital vist or debilitating bout of my illness reoccurrs have been off work 7 months and wish id never had to take time off due to STROUD DISTRICT COUNCIL AND UNIVERSAL CREDIT ALSO STROUD JOB CENTERS LACK OF CARE FOR GENUINELY ILL PEOPLE.

Not good. Having loads of issues with rubbish and refuse collection. Someone is sqeezing their balls to curtail collections etc. Doing my own tip runs now. Waste of time and i paying them for service i dont get

Unfortunately can't leave a Zero star rating as they truly deserve.! Slow,Unhelpful, judgemental and poor service ,Failed to record or respond several incidents

Totally useless complained about the condition of my private rented flat nothing was done

Phone up about a repair, got through straight away. Told repairs being brought back into house. Bit of a backlog due to this and recent storms but I can wait. Just glad repairs are back with the council so much better when they have their own workers. I am a Very happy tennant.

currently at 2 and a half years waiting for the council to deal with the same residents who think they have a right to park in visitor parking spaces in cam. forced to give 1 star to actually post this, so it looks like they are doing something, which theyre not

I have always found any department I have had to deal with either in a business or private capacity to be very polite and helpful.
Since posting this comment I have had occasion to seek help from SDC Business Rates section in relation to government grants during the lockdown. They were exceptionally helpful- full marks!

Contacted three times over the last six months regarding a replacement waste bin, a new garden waste bin and also pest control re a wasp infestation. On each occasion I received first class service, each issue being dealt with promptly and efficiently in a friendly manner. Many thanks.

Terrible service, I've made countless phone calls regarding the same issue, only to be told there is a back log. I completely understand that and have been very patient, but after months of waiting for the issue to be resolved and a payment to be made, they couldn't even get that right!

Fell at the first fence - dialled their main number and waited and waited and nobody answers. If you can't get this right then what chance have you got!!

Have always found them to be very helpful and efficient.

Two maintenance men came out to fix my window, very friendly, I had to leave due to school run and they kindly waited for me to come back to make sure I was happy with it, very much appreciated

Absolutely terrible, by far the worst council in the country, has to be! Poor service on every occasion unprofessional staff who aren't equipped with the knowledge to help you or answer your questions properly long story short SDC are an absolute lost cause and a waste of your time, do it yourself!

Phoned up to register change of address. Short wait on hold, then prompt friendly assistance. She even ran through recycling and rubbish collection procedures as we have no internet yet

Here with a baby. Due a feed and I ask for hot water. I was pointed in direction of the restaurant who said the water was not boiled. Back to the reception and they also refused to give water for a baby s bottle!!!! Well what a bunch of stuck up unfriendly baby so called community public funded centre. Sooo glad I don t live there!!!