4 years ago
Last weekend, I entered the Stokes Toyota dealersh...
Last weekend, I entered the Stokes Toyota dealership looking for a specific Toyota Highlander that I had seen online. Erik Huff was an amazing salesman that helped us get our Highlander!! He greeted my husband and I on the lot and assisted us in finding the vehicle. He located the vehicle on the lot and drove it right up front where he provided us with all of the specifications and details about the Highlander. He explained every feature and allowed us to take it for a test drive. He answered all of our questions and was very knowledgeable about all of the vehicles Toyota has to offer. We really liked the Highlander and decided to purchase this vehicle. Erik put us in the hands of Nick from finance to finish up the purchase of the Highlander. The price was good and a fair deal. We left the Highlander at the dealership to be Toyota certified and to get an inspection. Erik continued to follow up with us everyday to let us know the progress and how the service was coming along. He called us twice a day for an update. I have never experienced such wonderful customer service from a salesperson or dealership before, Erik was awesome and kept us up to date about everything!!! When the Highlander was ready for pickup, Erik greeted me and had the vehicle all clean and gassed up ready to go. He spent a while sitting with me in the vehicle showing me the features, making sure my mirrors were all set for me, helped with the radio system and getting my phone hooked up to the system, along with helping set up the navigation. Wow what service!! Thank you Erik Huff and thank you Stokes Toyota for an awesome experience!!!