Stockton Savings Review

Very helpful and friendly treat you with respect and dignity

If I could rate this bank zero stars, I definitely would! They don t take your money seriously and are rude. It would be easier to cash your check at Walmart and avoid this headache altogether. If you are an old person who isn t accustomed to 21st century banks, this is the bank for you!

Be aware they will offer you loans... auto loans home loans any kind of loans credit cards they will be eager to reel you in with empty promises

Once entrapped reality steps in with lack of commitment lack of service false information then begins their unethical inappropriate extremely poor customer service

Coming from someone who has a credit score of 839 and no problems with any banks but them

I would not take any loan from them because you will at some point end up losing

In response abrusa...
We were done wrong by inappropriate practices and misleading

We were told nothing would be done about it then so why now...

We have recovered thankfully so we want to protect others from going through the unnecessary losses and anguish we went through

AMAZING customer service. They truly treat you like family. LOVE doing business with Bank of Stockton!

This is my opinion only. I think this bank is very old fashion. I think it caters to the mid to upper class of society and functions on a good ol boy system. I switched to this bank because I was tired of the long lines at the big national banks. Now, almost everything is done online. It s time to switch to a different bank.

No customer service after hours, or weekends. Debt card gets put on hold if I don t call ahead and notify I ll be out of town. Mobile deposits are very limited to the amount I can deposits and transfer from bank to bank seem to take much longer than other banks.

If you call the bank and are fortunate enough to talk to someone, you re greeted by one of their unfriendly staff that s been with the bank for 30 plus years and feels they can talk to you as if you re a second class citizen. They re bothered by my questions and don t seem to want to do anymore than is required.

I personally would not recommend this bank to anyone.

Very helpful and courteous staff. Tess and Chie are fantastic!

Had a commercial property loan with them. The guy at the bank took 3-4 extra weeks to get it done and I had to get multiple extensions on the loan. The bank itself changed its policies days from being finished and had to cough up another $30k or so.

The final nail in the coffin is having my biz card denied for a very common business purchase and having to spend 30 mins on the phone to get the card whitelisted for that business purchase. Not worth the headaches of hoping my next biz purchase is not denied.

Nice people, but not worth being your bank.

Honestly, I don't understand why this bank got some bad reviews. I have been with BOS over 20 years never once had a problem that wasn't quickly resolved. This is probably the safest Bank in the USA. Certainly one of the the most respectable. And have to be professional and smart to be able to last through all of the economic woes of the past 150 years.
People, think before giving Bank Of Stockton a smear...

I am a current member with Bank Of Stockton and have been for just over a year. Honestly this bank is really starting to get to me in a bad way. Customer service is always top notch at the Quail Lakes branch which is fine. This review is for the bank in general. The layout of their account statements is handled by a third party company who have created the most insane and hard to understand statement I have ever seen in my whole adult life of banking 20 plus years. Their online banking system drops and adds your transactions all the time. What I mean is you'll log in once look at transactions pending and start doing something look back and your times out so you have to log in again. Problem is you log in a second time and there are different transactions pending than before and the ones you just saw are not even there anymore. Bottom line their system's are behind the eight ball with the technology we have today. My wife and I also have a credit card account through BOS. Again handled through a third party company. I recently had problems with that company getting and processing my payments for this account they told me to go to the bank. I go to the bank they call the same damn 800 number I called and get the same damn information I just got. So what good is it for me to run to the bank for the same info i just got at home. I really believe that unless you are old school and like paying with checks for everything or you have more money than God this is not the bank for you. Personally i am looking into other banking options and switching back to a credit union.

The local BOS in Pine Grove gets 5 stars but HQ gets one. They recently rolled out a major upgrade to electronic (online) banking. They did not notify their customers prior to the upgrade. I got back from vacation to find I had to change my password. No instructions. Mobile banking app was upgraded and mobile deposit no longer works. Again, no instructions - no one tells us we have to upgrade our BOS mobile banking app. Spent hours with customer service and their "IT" department and they couldn't fix the problems with mobile check deposits. Tried 3 different checks but it does not work. IT department just says they don't know what the problem is. I live in a rural area and it's a 20 mile round trip to the local branch which I now have to go to because their mobile deposit doesn't work. How the hell do you roll out a major upgrade without first notifying your customers, without instructions and without thorough testing of the new system.