RM GH

Review of Stockton Savings

I am a current member with Bank Of Stockton and ha...

I am a current member with Bank Of Stockton and have been for just over a year. Honestly this bank is really starting to get to me in a bad way. Customer service is always top notch at the Quail Lakes branch which is fine. This review is for the bank in general. The layout of their account statements is handled by a third party company who have created the most insane and hard to understand statement I have ever seen in my whole adult life of banking 20 plus years. Their online banking system drops and adds your transactions all the time. What I mean is you'll log in once look at transactions pending and start doing something look back and your times out so you have to log in again. Problem is you log in a second time and there are different transactions pending than before and the ones you just saw are not even there anymore. Bottom line their system's are behind the eight ball with the technology we have today. My wife and I also have a credit card account through BOS. Again handled through a third party company. I recently had problems with that company getting and processing my payments for this account they told me to go to the bank. I go to the bank they call the same damn 800 number I called and get the same damn information I just got. So what good is it for me to run to the bank for the same info i just got at home. I really believe that unless you are old school and like paying with checks for everything or you have more money than God this is not the bank for you. Personally i am looking into other banking options and switching back to a credit union.