Excellent buying experience! The new vehicle price was very competitive and there were no gimmicks or sales pressure tactics. The sales rep and customer service staff were extremely friendly and very helpful. The overall purchase and trade-in process was very efficient.
Ms. Pennington, I just wanted to say that my experiences with Deacon Jones has been outstanding on both occasions. Rachel is to be commended on her outstanding customer service. Not only was she polite, professional and efficient, but she went the extra mile to ensure her customers were well taken care of by her. In the past at other dealerships, it was with dread that I had my vehicle serviced with them. Long waits, poor attitudes and overall unprofessional experience. I now actually look forward to have my vehicle serviced by Deacon Jones. So in closing you guys are a 5 star business! Rachel deserves a raise !
Sincerely,
Ernest Garrett Troquille
Is impress the Customer attention. It's real 5 stars
So pleased with my experience at Deacon Jones Honda! Everyone was so helpful and patient. I didn't know much about the vehicle I was inquiring about, but thanks to Jeff, Kevin, and the Honda team they were able to narrow it down to the perfect vehicle for me. I will be going back for all my future vehicles. Thank you so much again for making me feel like family, and taking the time to make this experience worth it!
Their customer service is incredible. I live in Tennessee but Deacon Jones Honda made my experience so incredible that I decided to go to them. A big thank you to Kevin and Derek and their whole team for getting me into a new car and making the whole experience so pleasant.
My wife and I found a beautiful Toyota Tundra online at Deacon Jones Honda last week. We immediately called up the dealership to see if we could take it for an extended test drive. They graciously allowed us to take it back home and keep it over night. We ll give them a star for that alone.
After leaving the dealership on Tuesday, we were rear ended while test driving the Tundra. Minor damage in the grand scheme of things and everyone was okay so win/win. We called and spoke with our Salesperson and they talked to the General Manager who stated to just drive it home and see how we like it. We did and we loved it!
We took the Tundra back to the dealership on Wednesday and talked to the General Manager and Salesperson while showing them the damage. I had already contacted the insurance agency of the party at fault and had that ball rolling. I told the Salesperson and General Manager that we were still interested in the truck. I asked them to let me know when the work was done so we could take a look and make sure everything was up to par.
I never received a call back so I called them back a week later. I was asked if I was interested in the truck still and if I wanted to put a deposit down because there was another deal in the works. I said I need to talk it over with my wife and we still want to see the repair done to the truck, if we do make a deposit. We asked if the price would be negotiable at all since it has now been in a wreck at no fault of ours to which the response from the General Manager was no (no big deal there). So I said okay let me know if anything changes. This was at 6pm at night they close at 8pm. Talked to the wife and we decided we liked the truck so much we are just going to do it. I call and email first thing the next day only to be told they did in fact sell it. So moral of the story is I find it hard to believe that truck was sold in two hours from me being asked for a deposit and the dealership closing. This deal was already done and that to me is very immoral and we will never buy a car from any dealership within the Deacon Jones Automotive group. I will also make it known to anyone who s looking to buy to steer clear from this dealership.
Guess some other customer got the wrecked Tundra. Hope the new customer is fully aware of that, but judging by our experience wouldn t be surprised if they re not. On to look for something that has not been in an accident. Thanks Deacon Jones Honda!
Customer service was absolutely amazing. I definitely recommend salesperson Donaldo Ortiz. Very attentive & gave great service. He s definitely the one to see for a great car.
Clean cars even in this pollen hurricane. The floors were so shiny they looked like mirrors. As usual to the Deacon Jones Autogroup standards the parking lots didn't have not one rock or piece of trash. My current car and my next truck will have a Deacon front plate.
I really hate buying a new car, but Deacon Jones provided a very different experience. Staff was friendly and did not try to pressure me or rush my decisions. Ricky Talton was the best! Would definitely recommend.
