We had a lovely experience. informed them that I had to go to work in an hour and a half and effort was definitely noted. Austin Rightman was our salesman and he made us feel right at home. He had a lot of insight and knew all of the questions we asked. We love the new truck recommended 100%.. Thanks again, Austin!
During my recent visit with your store, my purchase experience was...nothing short of amazing, when all said and done!
From an experience that was not looking good, Carol saved the day, and we ended up happy buyers and driving away in our new vehicle with a smile!
We started out with a sales associate that was assigned to us. However, the associate was not focused on us or our needs. He asked us multiple times what we were looking for after expressing every time what exactly we were there to look at, and he walked away multiple times helping others. It was a situation we were sure was not able to be rescued. Until, as we were leaving, having had enough of the situation, we saw a friendly face, who asked, if she could help us. After explaining the situation, she immediately took the bull by the horns and wanted to help us. And she did that, and then some! Carol, was fantastic. She listened, she took in our needs, and she delivered! She went above and beyond!
Thank you carol! Kudos to making a not so good experience into one we ll always remember (in a great way)!
*********Avoid at all costs***************Fort Walton Jeep
July 10 purchase Jeep Grand Cherokee (bought with bad sensor-broken seat belt) no big deal. Manager sets up appointment for July 27. Service dept calls sets up loaner all good. Arrive July 27 no loaner and parts still not ordered. Fast forward August 16, for second possible purchase 52k check in hand, Finance guy promises better rate due to relationship with local banks, ran my credit through 17 banks, no bueno Spent the 52k on other dealership, Back to September 3rd pick up my vehicle from service, sensor and belt fixed, get home, and hood is completely off by one inch from other side. This place is a complete disaster/scam/do not trust anyone at this dealership
Horrible experience after the sale from both the Fort Walton Dodge dealership and their corporate office. Repeated attempts to call and they never return the call. They could care less once they sell you a vehicle. Which is surprising because a good dealership knows they make more on the service department than car sales. They lost our business forever. 7 months later still trying to work out a refund of double taxes paid on a new vehicle. No one from the dealership cares so we are filing a second official complaint with the State of Florida Division of Motorist Services. Our first complaint resulted in them being fined for improper title process and not sending taxes collected to the state within 30 days. Over a month after the sale they sent the title paperwork but not the tax money paid so to get registered we had to pay taxes a second time. Still have not seen the money we originally paid them. Will see how the second complaint turns out on getting our tax money straightened out. FYI, any problems with a car dealer and you can file a complaint with the State of Florida Division of Motorist Services. They can fine or even pull a license for a bad car dealer.
UPDATE: So we finally have resolved our complaint. It took this negative Google Review to get it done but at least we are finished with dealing with it. This could have all been resolved 6 months ago if the dealership or corporate had returned our calls and requests for information. Seriously, it takes a negative Google review to get them to return a call and help a customer? I give credit to the lady that did end up helping and as far as I understood she does not work at the dealership. We still have not received a call or even a letter explaining why the process was so messed up. I would have expected the dealership management to apologize but to date they have not. In the end the State of Florida Division of Motorist Services did find them at fault for how they handled the paperwork, we received accounting for all monies paid to the dealership and most importantly we never have to deal with them again.
Trey and Becky were great to work with and I found my perfect car! It was quick and easy. So glad we went today.
Jeff was Excellent to Deal with and The Manager was Awesome at Step One Automotive on Miracle Strip Parkway! I highly Recommend buying a Car here! Friendly and Informative and made it Easy!
I love VW of FWB... they treated us like family, from the moment we walked in the door until we left, we were treated like royalty. Thank you to Jeremy Bell for his incredible customer service, Thank you to Derek and Chris for getting us a great deal.. We will always be back!
Very convenient and efficient
I read reviews of sales staff ahead of time and based on that I reached out to Carol Ingram. It was a blessing. Carol responded quickly and was very sweet and patient. I was shopping online and about an hour and a half from the dealership. Carol replied via email, text and phone promptly to all my inquiries. She sent me videos of the entire vehicle inside and out and even of the engine compartment with the engine running. So I was secure about the vehicle before I made the trip for the test drive. She did such a good job of revealing everything about the vehicle that there was no unpleasant surprises. She greeted me with a big smile and was very courteous. She even allowed me to take a fairly long test drive of my preowned vehicle. I had a trade and the negotiations and purchasing process went very smooth and was professional. She had the vehicle detailed before I took it home. I had a question on my drive home, I left a message and and she returned my call right away and was very helpful. I give Carol Ingram a five star rating ***** and highly recommend her without reservation.
What a joke for a place/company. Their website stated in the description for the vehicle we wanted that it was in the top 10 list of Suvs in 2018 for less then $25000. They then have us drive an hour to them under the impression "AFTER" running the credit that we are approved and everything looks good to then tell us the vehicle is $32000, so the description is an obvious flagrant lie and that we could have the vehicle for over $800 a month which clearly would have never been an option. Please, for the love of everything, if you feel they are looking in your best interest, THEY ARE NOT, take it from me and save yourself the time and lies or find out first hand so I can gladly say I told you so. This place is a joke and I will gladly shout it to everyone willing to listen
I am a vendor for many auto dealerships. There are some out there that treat vendors very poorly but not at Step One. All of their dealerships have treated me wonderfully for the past couple years. That means a lot to me and I will be making vehicle purchases from them over the next several years. Keep up the good work because I will be referring more customers to you as much as I can
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