St.Joseph Healthcare Hamilton Review

I come from a good family. I'm a nice person. Loving and caring and very funny. Unfortunately I met the social worker in the baby unit where I had my twins. She was very pushy and just made me feel uncomfortable. Confrontational right away. It'd no wonder why most moms hate this place for their babies. This woman is very weird and clearly doesn't enjoy her job anymore. Can we get a phycologists to look over her? Good I hope I don't have to see her again. She was just barffff....terrible person. She also hung up on me when I was asking her questions lol. Just another loony person drunk on power. St how's please do something about her. Its not nice for moms to have to deal with miss loony bin like that. Feel sorry for them big time. Thanks c:

This nurses at the hospital rather sit and talk and laugh instead of doing their WORK!! They seem unorganized this is my first time coming here and I wouldnt come back

My son was born at the main campus 5 years ago and the experience was phenomenal. People were kind and attentive. I've broken my hand, tore my calf and ran in with my boy who has having breathing related issues. Again, everyone was excellent. Finally, I'm thoroughly impressed with the mental health facility and am so glad we have an alternative to CAMH. St. Joseph's is another great reason to live in Hamilton.

My parent is in there and we have found the whole duration of stay, nursing not following protocol of contamination issues such as bedpans laying on floor then putting under patient that has bedsores then leaving that patient with open bed sores in feces up to a hour, taking bedpan but now exposing open bed sores to sheets that have had a bedpan from the floor. Medical staff not checking catheter and even when brought to nurse's attention it has been partially pulled out took 12 hours before something done.Patient has called nurse stating can't breath and has waited up to 1 hour 20 mins for someone to come. I used to say St. Joseph was a great hospital I am embarrassed and ashamed to recommend St. Joseph

Do not give birth at this hospital they will destroy your babies naval purposely I have seen 9 out of 10 babies with the navels bulging out because who ever cut the empirical cord did it wrongly and cause the babies to get hernias and its usually babies with african American indecency never caucasian babies (SHAKE MY HEAD) THEY NEED TO START DRUG TESTING THE NURSES AND DOING PSYCH EVALUATIONS ON THEM AS WELL AS EMS AND POLICE OFFICERS REGULARLY AND YOU WILL SEE THE TRUTH.

A renowned hospital serving Hamilton and nearby areas. The delivery and neonatal unit needs more improvement, probably it's because of huge influx of patients.

RAAM clinic review: they cant even answer their phones in the spam of an hour of non stop calling, they were open. awful service

My mother is a senior with a complex medical history, so we have been in St.Joe's a few times lately. The care in the emergency department has been efficient, caring and kind. They have taken her in quickly and been attentive and effective. Thank you to all the nurses, doctors and staff at the hospital. We don't know where we'd be without you!

I am a first time patient at the hospital for my ear surgery. I have been visiting this place several times. The hospital is well organized and clean. The staff are helpful in a friendly manner. Due to Covid 19 the hospital follows the safety guideline strictly that made me feel so safe when coming to the hospital. The day surgery clinic is well organized, clean, and comfortable while waiting for surgery. The medical team is amazing. They are working so hard but always caring and smiling to patients.

Awesome staff and doctors. My and my families lives have been saved multiple times over the years.

The reception staff are extremely rude, unfriendly and unhelpful. If you ask them a simple question, they either don t answer or they give you a one word answer because they d rather converse with eachother than answer patients questions. The wait time is unbelievable. They tell you the wait time is 30 minutes, you ll end up waiting for 5 hours. The hospital is chaos and everything s unorganized.

I went to the fontbonne department with my mom. The staff were amazing. They were very friendly, efficient and patient. They explained all the procedure very clear and helped us all the way through. Thank you for a great service.

Lack of care for the family of a patient going through surgery for cancer removal.
He was cut off from everyone, left in recovery, we aren't allowed to speak to him.
We have no information at all on how he's doing, nothing.
We can't get a hold of his surgeon who has still yet to call for the post-op, multiple hours after the surgery was conpleted.
So disgusted with the lack of empathy shown.

Too many nurses doing nothing but talk and not enough doctors for patients. I Waited 4 hours in the waiting room with my mother after being brought in by ambulance for severe abdominal pain. Hire more qualified staff please.

My mother has a pain in her chest and while waiting at emergency watched as 4 patients who arrived after her were called in to be attended to. Staff was confronted about this and they simply said my mother's file had been "lost".
Without Any further diagnostic steps being taken other than questioning, they put my mother on morphine.
They then took blood and urine samples.
Before even leaving the hospital my mother was deathly pale, began violently vomiting, lost her mobility and her speech.
I am so deeply saddened and disappointed with this experience The health care profession I can imagine is a very stressful one, but if people are going to be so inconsiderate as they were last night, these individuals should find another profession, not play with people's lives. How can you send someone home in worse condition than they arrived? How can you administer morphine so easily without even inspecting your patient?
Very disappointing.

It s horrible service. I had a miscarriage and bleeding a lot. They made me wait at the waiting room. My pants were soaked with blood and they didn t offer a hospital gown or towel. I had to go back the next day for all the test. And then I went back again for a follow up check up. I just wasted my time because the doctor didn t even do anything!

The nurses at the hospital rather sit and talk and laugh instead of doing their WORK!! I ve been here for the past 3 hours waiting for my results.

Horrible service when my mother was there. She had a different doctor every week and we could never reach them. They diagnosed my mother with a lung condition and they never bothered telling us; only just found out from her Long Term Care home.

Long waiting time. Even I have appointment I waited 3 hours for planned appointment.

Very well coordination of the hospital while dealing with Covid19. Courteous service and staff very helpful during this difficult time.

I received a referral to connect mhap, they cancelled my appointments for 2 months, I never had a chance to ever see anyone because they kept cancelling my appointments the day before. When I told them I wasn't interested in rescheduling with them anymore, they started calling 4x a day. There is absolutely zero compassion in this city for mental illness.

Although St.Joes is often overcrowded in the emergency (there are only two ERs in Hamilton), they generally do a great job diagnosing and treating patients who need assistance. With a severe shortage of family practitioners in Hamilton, our ERs are swamped after-hours, often a little untidy due to sheer volume, but I've always been treated with respect & compassion.
Hopefully more people will start using the Urgent Care Centre in the West end to help alleviate ER overcrowding between 9am-9pm.
Only true downside is the outrageous price of parking, especially if you have to stay overnight for testing ($25-30), and very little alternative parking nearby.

I got transferred from Mac to St joes .. my baby was put into the NICU nursery for her low sugar levels. It was around 3am and I randomly fell asleep in their breast pumping room in between my feed. The nurse didn t know I was still there. And I heard very awful things that were very alarming she was saying to the babies. It was breaking my heart. I stayed by my daughter as much as I could because I noticed how rough they were with the babies. Some of nurses are a joke and need some lessons by professionals at McMaster!!!!

Hi - I visited the ER on Wednesday, 7th September and I would just like to thank all the staff that had some part in my care. I found them to be knowledgable, empathic and very caring..

I've had three surgeries at this hospital and only had issues with my last stay. The Specialist I had did not takes exception to my asking for another opinion, he was all ways professional with great interpersonal skills.

Best place for regular checkups but as difficult as others are in case of urgent care.

This hospital always looks like the cleaners are on strike , and I have met some of the most ignorant nurses In the place ( 7th floor , Mary Grace unit )

This healthcare system is a joke. Have fun waiting upto 10 hours in ER, might just end up dead due to wait time. Upkeep really needs work, especially in the psychiatric wards, it's awful, soiled adult diapers sitting in garbage bins & rooms that reek of urine. Psych docs will belittle & mock you. Felt even worse about myself while in the midst of their care. Concerns with medication side effects will be almost completely disregarded. Their mental health system is corrupt in so many ways, I ve heard news of a patient in ER being turned away from admittance while in crisis and seeking help, only to be announced dead soon after.

Mainly positive experience in terms of surgery and urology. ER/triage is a test of anyone's patience, especially when you're in pain or scared about any sudden onset symptoms.

I've been here twice for follow ups with my surgeon and and once for MRI. I have had nothing but good experiences. The parking is simple and drop off areas are clearly marked for those who have trouble walking after surgery. The staff is very friendly and nice.
I am a deathly afraid of needles and the MRI staff was so good with me!! (For the IV) I felt like I was taken good care of!
My only issue is I think there are 3 or 4 St Joe's in Hamilton and it's VERY difficult trying to figure out which one you're supposed to go to without addresses. Charlton is probably the easiest one to find but the others were even more confusing because they are not referred to by the street name.

They are all good, doctors and nurses, great service, thank them.

Great caring staff,always willing to help aand very kind to relatives,everything one could need to feel safe andsecure,many thankz

My roommate was admitted to St. Joe's ER in early August for alcohol poisoning. All they did was to give her a lot of valium and then they just released her after 4 hours.

Very disappointed in the triage both in ability and function. You can die in waiting room before you number is called. Horrible experience.

Its awful. hamilton needs a new one soon! Don't even bother looking at the conditions of the emergency room...Regular and Psych.. . wow... I thought this was a health care facility where people expect to be treated with dignity and respect.

took my son there, due to possible overdose and suicidal and turned out to be broken displaced knuckles. waited in the waiting area for almost 5 mins no one around, they did not seem to be too concerned about the meds of mine he took, which panicked me , as we were sitting there getting assistance, the back room staff were discussing a teen who just overdosed and died as m y son was sitting there, and very loud, finally i told the nurse to tell them to please quiet down, dr came and was quite abrupt at first, upsetting my son more, but she did turn out to be nice , my son was quite agitated, they offered no ice for his hand, no pain meds after testing for the possible issues of taking my meds, they did X-ray his hand, and splint it, and told him he would be referred to a surgeon , then they called physciatric ward 3 times in 4 hours, no one came, my son had another meltdown, and was finally taken to the psychiatry ward, but after 3 hours and witnessing a very bad episode of another patient, he was ready and needed to leave, they allow them to leave no matter how much of what they say , or as a mother i know was not true, they let my son walk out, no evaluation, no meds, and no appointment for his hand.. I understand they are busy , but there is a lot of unnecessary chatting and laughing being done when patients are ill and in pain.

St Joseph's is a bunch of crock doctors. I went there for extensive tests and they would not listen to me, they made me feel like I was crazy and then made me leave without doing as I asked and made me feel like an absolute crazy person, when I know that in my heart I'm right for the reason of why I went. DO NOT GO TO THIS HOSPITAL IF YOU NEED TO GO TO A HOSPITAL IN HAMILTON I SUGGEST THE GENERAL!!!!!

I came from out of town to bring someone in who had mental health issues and tried to take their life. If the person hadn't needed help so badly, I would've turned around and walked right back out. The first "nurse" (dressed in plain clothes) was so condescending and rude that she should not be working with the public. She was snappy and abrupt, no time for peasants like us, and why did we not know procedure? She was pissed because I picked up a phone and disturbed her. Perhaps because it was my first and last time in your hospital and they didn't have instructions posted for a form 9. After 7 different nurses trying to figure things out (apparently they didn't know process either), we were moved around to five different rooms and at one point required the assistance of security. I will say that security is the only saving grace in that hospital if you're looking to be treated like a human being. They were kind even though they were dealing with a troubled person. All's well that ends well? Nope. They released a suicidal person back on the streets and basically said have a nice weekend, try not to kill yourself. Zero stars if I could. I'll never step foot in there again.

my personal experience about this hospital are very good all doctors and management team working very hardly and reception staff is also very cooperative i m satisfied to all facilities my friend was admitted in hospital for 7 days staff management doctors everyone is good everyone
is cooperating them.

Absolute chias! My husband had surgery on both legs so totally disabled. Was discharged a day after on the Friday of a long weekend. We were told the Occupational Therapist will visit on Tuesday but after waiting all day, contacted the hospital just to be told they just sent the referral and have to wait till end of the week. How do you expect a person to move around on their own when both legs were operated on? The faulty wheelchair was delivered, Komodo chair for the toilet was the wrong size
Absolutely incompetent. No communication between departments. What a waste of taxpayers money to fund such medical facility!!!

Came for a few stitches. Had to visit the mental health ward after waiting in urgent care for 27 hours.

Doctors at the plastics department did not appear very experienced and could not identify the fracture on my x-ray (despite it been shown clearly to me at the ER) and I went home with a soaking wet cast. The ER was a lot better, at least my cast was dry and it was surprisingly quick.

Can't wait to get out of here with my family and NEVER come back!!! I won't go into detail yet but I'll leave a very detailed review later. MOTHERS DO NOT DELIVER HERE!!! I'd drive to another city before I ever come to stjoes again...

Excellent hospital.. icu and ccu care was amazing.. they treated me and my family like family and saved my life. I would give more then 5 stars if possible

Disappoint with the food , certainly not nutritious enough to maintain strength and certainly not promoting healing. No fresh veg, no fresh fruit, you have the doctor telling you and nutritionist say no packaged food, that's all you get. Nobody notices if patients are not eating, or carrying orders through. And God help you if you have to go to their emergency room. And don't even get me started on parking. NO ONE LISTENS TO YOU OR CARES.

It took me several months to finally write a review on my experience at st. joe's hamilton. I was a patient months ago, i went to the emergency directly by myself early morning (as my husband was in the states that time and i have nobody to accompany me). I was 28 weeks pregnant, and my bag of water broke. I wasn't in pain, but there was a pooling of water coming out from me which is an indication of a possible early delivery. As a first time mom, i was nervous and anxious, plus given the situation that i was alone that time. I was interviewed in the ER initially for triaging by a male nurse. I told the nurse the reason why i came to ER and he informed me that I should go to the labor room directly to be assessed by the proper staff. He gave me instructions to which way to the labor room, i don't remember which level it was. I was upset, anxious, but i tried to be calm. I was going to ask him if he could send me via wheelchair or at least send someone with me to accompany me on my to the LR, but i did not. I know i have the right to ask but i don't want to be demanding. I don't know their depertmen's policy, but my concern is that, as a nurse in the ER who received the patient first, it is his responsibility to be compassionate and to ensure the safety of the patient. As a 28 weeker patient with premature rupture of membranes, walking is prohibited or at least to be limited as to prevent further complications or delay the chance of having preterm delivery. I could have delivered my baby somewhere on my way.

If you want your relatives to die, take them to St. Joseph. Most of the doctors were residents and inexperienced. They took my sister out of ICU prematurely and bought her back in three days. They misdiagnosed her three times with exotic diseases. Afterwards, they gave up and transferred her to Hamilton General Hospital and that saved her life. Granted, the ER team and some of the nurses were good but the ICU and other part of hospital were terrible.

Went twice recently for my wife's pregnancy ultrasounds. Secretaries were pleasant, but the technicians were very poor on both occasions. Technician's beside-manners were very poor and their skills seemed to match. I was only given a momentary glimpse of our new child! The technician charges us for 2 prints, both of which were worse than any of the scans that she so briefly flashed on the screen.

This is not our first baby, so I'm very aware of how basic this task this is and I **strongly** suggest that you look elsewhere for ultrasounds. It's your money, your child, and you deserve to be treated better.

Completely agree with S Kay. The doctor that delivered our baby is great. After giving birth, the nurses who are suppose to take care the mom and the baby are extremely rude. I remember one of the nurses named Wendy who came into our room with two interns and showed them how to do blood test for our baby. Wendy stung her like she's just a mess of flesh soullessly on her foot four time one after another. Our baby kept crying and Wendy smacked her back consecutively and she nearly couldn't breath. To my surprise that none of the interns thought it's inhumane to anyone not to mention you were doing that to a newly born infant. If you (any staff in St. Joseph's) see our post here, please kindly do some investigation anonymously. Not for us, cause we are done with this hospital. We just do not wanna see more newborns to be treated like this.

Excellent job .My husband wen today for a check up in the urgent care .Very good service very nice nurses and doctors.

Worst experience ever with the Health care system.from triage nurses not listening when you tell them you have paper work to see the X-ray department and wasting time only to tell you "oh sorry theyre closed now" to the doctor who reschedules your appt for the next day and prescribes you pain meds but forgets to fill out the prescription correctly.thanks again for looking so unprofessional.dont you have standards? sad

Had two out of three kids here. Great experience. Did not have a good experience at Mac with my first child.

Went to emerg in ambulance. Turns out i had a complete tear of my PCL (found out months later from mri). They discharged me stating that it was just a sprain. My knee gave out 3 times leaving the emergency room and they kept ushering me out. It was so strange. I was so hopped up on pain meds and my knee was so unstable and kept hyper extending and no one offered any help but to push me towards the exit. I kept telling them something was wrong and they kept telling me i had to leave. Disgusting.

I think this Hospital is Fantastic & for the most part the staff are great...

I am a patient of anxiety and depression. I was taken to the hospital in emergency two days ago.. They were good first before they shifted me to mental health care. Many of the students came from mac to question me stuff. They gave me a medication to help me sleep but i had overdozed. The nurse comes in wakes me up and tells me to vacant the bed for other patients and asks me to leave. I was not even in the condition of walking. They did not help me with proper treatment or transportation. I asked the nurse to call a cab for me. Instead she said she can not call a cab. After telling her I did not have my bus pass, she handed me over a bus ticket and i had to take a bus for home. I still have the side effects of the medication that needs to be taken care of. They did not give me any follow up appointment nor any medication. Worst experience ever . The staff was rude.

Broke my foot in January. When I arrived my foot was swollen and Black with bruising and despite this they sent me in to have my LEG xrayed. The tech grabbed and pulled my broken foot causing me intense pain. The bone was displaced. When the doctor finally arrived to see me he asked why they didnt xray the actual broken bone. I have nerve damage now and need orthopedic shoes and Im not sure that would have happened had my foot not been grabbed and assumed not broken. I had to argue with the tech only to have her disbelieve and see me again an hour later to do it right.
This isnt Even the first terrible experience Ive had there, including being told a case of croup was Depression and having a doctor mix up dextromethorphan and dexamethasone(why should a patient have to correct the DOCTOR on what meds theyre giving them??). I would say someone is going to die at this hospital but people already have due to the Poor handling of cases and the utter incompetence of doctors. We all remember the Poor good samaritan. Everyone working there should be embarrassed.

Hi ,my name is Colette Pilotte,I never been more grateful to the wonderful team who saved my life,but from after coming back to them saving my life that's when reality really hit took 2 two 3 days .I arrived on March 18.2019.then I realized the staff were not what I expected at all.From most of the entire staff .I would personally not have them work for me in any of the places I was employed.As for the Doctors ,to Psychiatrist, the entire team members all together as well as the prist I wanted to visit me every day.They would also be welcomed in our home.For that reason only I would rate higher than a 5.Yours truly for your kind words words and making me feel my best until the time they said I was doing great to allow me to go home,To my wonderful family,including my best friend as well my dog Bailey.i call her Baily Bails.Hahaha.Thanks for everything you do ,and never stop your kind words and encouragement.Thaks from the bottom of my Heart.

Was here yesterday with my boyfriend at the fracture clinic. Well in the patient room I had to take a call for my car insurance company because of an accident the day before. I had my backpack with me carrying mine and my boyfriend's belongings. The nurse was getting my boyfriend's information in the computer so I got up with my bag and went to the counter that has a cabinet above it.(as I don't want my bag on the floor) I took my call with my insurance company and they needed some information that was inside my backpack so I went into my bag and a few mins later the same nurse comes back into the room asking me if I went into the cabinet to take anything. I said no I never opened it and even offered to show her everything that is in my backpack. She said because no one is aloud in there. My boyfriend grabbed my bag and showed the same nurse another nurse what's inside and he told them they can check the other nurse wasn't worried about it and the nurse that said I went into the cabinet said no that's ok and the whole time we were there she had her eyes on us the whole time.

Worst hospital to give birth to your baby at, well actually the nurses and doctor that delivered my baby were amazing, they were so kind and actually took care of me and were polite and friendly, this review is for after when you get moved up to the mother baby unit, the nurses I encountered while being in this hospital were so unbelievably rude I don t understand how they even have a job where you have to interact with people on a daily basis, this was supposed to be the happiest time of my life being my first baby and all but it turned into the absolute worst time/experience I ve ever had. The nurses were all extremely rude and stuck up, being a first time mother I had some questions about breastfeeding since I ve never done it before and these nurses acted like it was the end of the world that they had to answer my questions and the way they spoke to me made me feel like I was stupid. These people made me feel like I shouldn t be a mother, the social worker SARAH SIMPSON even made comments that I shouldn t have had my baby that I should have had an abortion, I was completely stunned at this, I started to shut down and avoid the nurses and staff every chance I got because I was so tired of being put down and made to feel stupid. SARAH SIMPSON is supposed to be a social worker but she is faaaaaar from that, she doesn t know how to be a social worker, she is the worst out of everyone I encountered here, she doesn t know to to talk to mothers, she only knows how to belittle people and acts like she s better than everyone else meanwhile she is not, the whole time all she did was judge me and tell me that I was doing everything wrong instead of talking to me like a normal human being she told me how I should be feeling and how I should be dealing with the situation, she is an evil human being. She is not there to help in any way, she is very very messed up, she should be fired. My baby is my entire world and they made this experience complete hell for me, they took away moments that were supposed to be special and I will never be able to get those moments back. I ve heard a lot of horror stories about this hospital but I found it hard to believe that nurses and hospital staff that are supposed to be there to help you and celebrate this happy time in your life could be so cruel to new mothers, but I wish I would have believed it because it s all true. Every horrible thing you hear about this joke of a hospital is true, while I was here I met another family that was being treated the exact same way, made to feel like we aren t capable of being a mother. The nurses constantly judged me non stop, they also lied about things that they did, which ended up with me looking like the bad guy. I could go on about what these people did to me and how badly they treated me but it hurts to even relive it by typing it out, so I will stop here and just please please do not have your baby here!!! It will be the worst experience of your life and it will turn something that s supposed to be the best time into the worst time. I d rather drive 45 minutes away to Toronto then give birth here.. worst mistake of my life. This place doesn t even deserve one star.

Most Doctors and nurses provide care, but very under staffed and more interested in end of life and donations rather than patient care. I would not recommend this as a hospital, more of a fund raiser location @ 50 Charlton Street,Hamilton. My husband had to be transfered to a more capable hospital after one month of this hospital travesty of attempts and errors to fix something they could not or maybe did not want to?. They are only interested in end of life donations. Money Money Money.

The service for the most part was adequate. They are currently taking very good care of my mother. She is in the ICU and is awaiting surgery. Therein lies the issue. She is awaiting surgery and the surgeons are late. Again. I was told this surgery was "urgent, " yet we have been waiting for them to do this surgery for over 24 hours. That's right. A whole day late. On top of that, her machine has currently been beeping for about 45 minutes and nurses have been walking passed and didn't even think to check up on her. I'm annoyed at some of their priorities, but for the most part, I trust the doctors and nurses will take care of her for the remainder of her stay.

Life savers. Great human beings. Everything you do is appreciated.