I work at the hospital in Hull and we are insured with you and it's downright theft! A family insurance, $ 170 around every 2 weeks, so $ 340 per month and we must pay over it because it is a crappy insurance that barely covers a few things. At this price, we should have better than that. Flight !!!!!
Nice place, people are friendly and the Corine coffee is super good!
Expensive, poor service and hard to reach by phone/email.
Excellent bonus but the service in case of complaint is very disappointing. In doing business with the bodybuilder referred by the claims adjuster, a relatively minor repair took more than three months to settle and during this time, absolutely no follow-up from my insurer. You get what you pay for I imagine ...
No service when you call. The employees all say different and often inaccurate information, They throw the ball between them, nobody solves any request, you have to call back 10 times for the same thing and it never ends. Very bad service.
Non-existent customer service with a waiting time of 1h15m on the phone ... luckily, when using it is not every week ..!
Very very disappointed. I have been with SSQ for about ten years. My premiums increase every year. I just called to take a car off my blanket and I get $ 3 less a month. A year ago, I was almost called a liar. This year, $ 137 a month for auto and home (small house with $ 21 increase in 6 years) ... $ 56 for an 8-year-old car to make it 10,000 km per year only, and this without ever having done accident. Sorry SSQ, I liked you, but now it's time to move on.
The staff is good, but very long to answer I waited 20 minutes without any response when I am already a customer. I recalled saying that I was new, and 2 minutes later I was answered. Only new customers count I believe
I took the time to contact them to see if I was insured before making an appointment and their employee told me yes. They did not want to accept their mistakes. Service / Pitiful quality .. I strongly advise this insurer even if it is a little cheaper than the others!
Very bad service today !! Insure with them for 3 years auto and home, but today they have decided to insure us for doubt of auto salesman because he has heating in the garage and he will have a PERSONAL welding machine for our hobbies (4 wheel etc)
Very very very disappointed, I no longer recommend ssq assurance !!!!!!!
Adequate answers but I had to wait 3 times between 30 and 45 minutes before talking to the agents and settling my case.
Downright rotten their service 25 minutes of waiting to speak to them in person. Rotten, rotten, rotten.
We subscribe to an insurance policy to benefit from adequate protection in the event that we are the victim of a mishap ... and this is exactly what happened with our SSQ Auto insurance companion.
We are completely satisfied with the courteous service and the quality of the follow-up of the file carried out by the Claim Service of SSQ Auto.
Insured with the "replacement value compensation" option, on August 3, 2017 SSQ Auto insurance replaced our damaged F150 (total loss) with a new 2017 Ford F150.
In a disaster situation, it is a great relief to see that the SSQ Auto claims service is given to us with respect, integrity and diligence.
Thank you to all the representatives of SSQ Auto who intervened in the settlement of our file.
Mutual and Cie prosperous insurance and loyal service.
Worst company, unheard of.
They canceled the insurance for the family home unilaterally because my mother no longer lived in it while I live in it and I am also insured as a well furnished tenant and civil liability!
*** NEVER DO BUSINESS WITH THIS COMPANY ***
He denies my claim for my roof telling me that they see wear and that my shingle is curled, which is very funny since I have a tin roof. When I point out to them the woman answers me that according to the report of the disaster expert that in any case there are other points which demonstrate that it is not due to the weight of the snow. I ask to see this famous report, I must make a request in writing. Still nothing received, so after a month of waiting I decided to call the disaster appraiser company who confirmed to me that I wrote in the report that it is clearly due to the weight of the snow and that the building is receiving adequate maintenance. . I now have to bring in a home inspector at my expense to make my point and I also have to hire a lawyer.
So are you looking for a good insurer for your property? Go on to the next one and don't make the mistake of taking SSQ.
SSQ You are quicker to answer here.
premium increase year after year not small amounts $ 100 more each year without justification without any claim for six years bye bye ssq
Hello,
I took out life and disability insurance with SSQ for a 48 month auto loan that I paid $ 2,147,017. In this case, SSQ were paid in full when the loan was signed by the TD company, which was financing the car. Which comes back to me paying $ 44.73 per month if I divide it into 48. I sold my car after 3 years. I thus requested a refund for the unused part of the insurance but I was told that the amounts are decreasing and that following this cancellation request, no refund will be issued since the cancellation amount is negative. it is known that most people do not go to term with their auto loans, it is an easy way to make money off the backs of consumers. I am told that it is legal and authorized by the financial markets but legal does not mean moral. In the case of a disability, they have to take care of the monthly payments. So the theory they give me to justify the declining amount does not hold water. In the case of life insurance, the older I get, the more chance I have of dying. In short, there is no justification for this kind of calculation. You pay the full amount in 24 months for a 48 month contract. You cancel your insurance after 24 months. They will say yes without hesitation because the entire mo ntant went into their coffers and you would have nothing in return. Do not wonder anymore why insurance companies are so rich! They like to play with numbers to get rich and have no moral values.
I wanted to inform you dear public to think carefully before saying yes to life and disability insurance on a long term car loan.
Update as of August 31, 2020
Following your automated response, I had already contacted your customer service and it was they who explained to me what I wrote in this comment. No need to call them back to make me say the same thing.
Worst company on earth. I would like to talk to a senior manager about it, but when you phone people shoot each other. Each time you phone you get a different answer. My daughter s car was stolen and
the quotes were made on a vehicle that is not available across Canada So my daughter finds herself on foot and they don't want to continue the rental. No help, no advice, no written confirmation following the submission of the vehicles because they knew that the car chosen on the quote was not available.
Waiting a very long time on the phone line and no one answers us. In 2017 ... unforgivable. What is the point of making as much publicity if we are not answered when we call ...
Unbelievable! No way to have any information. The employees are throwing the ball. I was transferred 4 times for a submission. Cursed gang of incoppetents!
I have been a customer of this company for several years and I have nothing to complain about.
Don't expect any response from them when you submit an online claim.
When I got hit at a red light from behind, SSQ took 3 weeks to inform me that I was 0% responsible. I had to face long waits on the phone, several irresponsible agents who failed to note relevant details. In short, it is the worst insurance company in the country and even worse than Bell / Rogers / Telus.
Do not insure your Jeep there .... After 20 years insured with them 15 years old with my Yj 6 years old with a big Cherokee and 2 years with a TJ no complaints except some windshields. They want an inspection because I have 2 1/2 of lift kit ... Bebye SSQ thank you for your trust ..... see Industrial Alliance best price and more ...
Slow customer service. I am currently PRISONER of a dental insurance contract with them for FOUR YEARS. My problem is, we take our annual dental exam one day too early and we are not covered. We call customer service, after waiting 45 min to 1 hour we are told that they are not breaking their rules no matter the reason. INHUMAN COMPANY AND TO FLEE AT ALL TIMES!
I phoned in February to explain why for a second year of sharpening I had an increase of more than $ 100 .... it's anything each clerk gives a different version, by the same token I am told to change your water heater you will have a discount .... this morning I phone for the discount ... but not what the clerk told me later is n any matter ... BYe Bye SSQ
Recently left SSQ for life insurance.
Technical products are lacking - took them 4 years to support my bank via electronic payment. Had to send cheques.
Service is awful, trying to get you to use antiquated things like Fax/mail. Generally hostile on the phone. Unable to help with most questions.
If you don't need service, I suppose its OK (rates are...reasonable), but every time I contact them, its a pain.
They tricked me. They told me that I was not insured against water damage. So they paid nothing. After checking my contract I was well insured and now I have to fight to get reimbursed.
Renewal = a lot of paperwork, blah blah blah that nobody understands, even after they say they have sent a "new version" of the contract in "simplified language" version.
There is a total of 25 fucking pages, with things like "additional insurance premium to pay" that appears twice, with 2 different amounts.
A big fucking mess! Endorsement, applies only only if blah blah blah. Basically, we really do not understand anything.
Whatever!
I just bought a house, I called customer service to have a quote to insure my new house with SSQ Insurance, after a few validation questions, they informed me that I was not accepted because that I don't have previous home insurance.
Yes, where I currently stay, I asked the property manager if I should insure my accommodation as much as a tenant, he said: no, because he has comprehensive insurance for his building.
I think the nonsense I ve done in my life is that I called this company.
They have no right to refuse me. They prove to do a credit search on me if they want to know if I am a good customer or not.
Super insurance company, very good customer service the person is very nice
Excellent post-disaster support, comparable prices for comparable contracts, Quebec company.
Poor service over the years. Every minor inquiry or modification will take 1+hours with customer service. Behind the times in terms of embracing technology. They ultimately left me uninsured for dubious reasons (relocating to another province) while other insurers were happy to take my business. Would recommend another insurer for home or automobile.
Edit: I don't want to speak with a member of the team. Fortunately I don't have to do that anymore :)
service and deadlines unstoppable ... I have been with ssq for several years. I made a complaint following an accident ... I had to call at least 15 times to relay information between my bodybuilder and had because there was a minimum of 25 minutes of waiting and that he never communicated with him Everytime. my truck is still at the body shop and I find myself without a vehicle because they want me to assume the rental costs of $ 50 per day as well as those of the last 2 weeks of the courtesy vehicle ... moreover, my parents The breeze cracked during the accident and they refused to replace it, saying that there was a shard of rock at the place of impact. Beware, when you need them, they will slip away. It's definitely my last year with them!
After having assured me of my house, an inspector came by and demanded a LOT of renovations to continue to make sure despite the fact that I had advised them of the conditions of my house including, among other things, my electrical supply to my house (fuse panel) They demand to put a circuit breaker panel. I made quotes on the right and on the left and I finally made for $ 40,000 of renovation to meet their requirement. As I was past the deadline he had given me I called them. They told me that someone responsible for the file would call me back. Instead, I received a notice of termination taking effect in ten days. My contractor sent them a letter confirming all the work done to date and a deadline for the rest (2 weeks). They still terminated my contract ....
Ordinary service! I wanted to be honest and pay them back the money they overpaid me but he didn't seem interested in getting it back. An amount of more than $ 1,000. I had to run after them to pay them back. In my opinion it makes no sense. Since this is group insurance, I had to get help from my employer to be able to speed up the reimbursement process. If it was money he owed me, I would have understood but no, it was money that I wanted to reimburse them. No service. Long hours on the phone without ever being transferred to the right person. Many unanswered emails. I am told that we will process my file and now, 7 months later, he finally accepts that I will reimburse them. Not only was I in good faith to make them a mistake, but he asked me for the amount by certified check or money order. Which means I have to pay to pay them back. They don t accept wire transfers, direct debits or regular checks and I m being asked to mail this. Frankly, this is a real joke! I call it laughing at the world and having no feeling of appreciation for honest customers. Time is money and I spent many hours giving them money he didn't even know I owed them and in the end I was thanked for giving me a week to reimburse and check fees. It was my group insurance but thank god, the contract is over and we have to change companies. I am insured life insurance with them and be sure that I cancel. In addition, I am still waiting for a refund from them that I have not received. It s a small but good refund. Never mind . I do not recommend.
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