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B
3 years ago

Six years ago I came here for the first time with ...

Six years ago I came here for the first time with a friend from school who was already a member. At the time I was still allowed in for free as a guest, but a day pass only cost 5/7 which was not wrong. When I decided to become a member, I was allowed to deposit around 20 once for registration (which was valid forever and not just three months) and I paid 325 for one year of unlimited membership.

Now about six years later, prices have risen enormously and the underlying reason cannot be found. There is still the same (read: too few) staff, who are friendly and professional, but they barely have time to help you. The gym is always clean, but this is less the case in the changing rooms.

Perhaps the price increase of more than 100% (!) Can be explained by the new fitness equipment that has been purchased. All beautifully beautiful with a lot of functions that nobody actually uses and where a machine of 10-20% of the same amount does just as well.

Personally, I would never come back here and I recommend interested parties to look at the cheaper alternatives where you get the same value for money (and maybe even more).

L
3 years ago

Beautiful sports club which, from a hypothetical p...

Beautiful sports club which, from a hypothetical point of view, has all the potential to be the best premium health club in the Gooi area. However, because no attention is paid to some simple but essential details, this sports club may i.m.o. do not wear a 'premium' label.
The basis is in order; the sports facilities are good and of high quality. There is ample parking space, the ambiance can be called 'premium' and there is a health food bar. As a customer I do not get a 'luxury' feeling during my stay, while I would like to pay extra for this experience as a selling point of this sports club.

The premium experience is not achieved due to the following shortcomings: (1) 0.20 extra (cash!) Each time for the safe storage of your belongings in the dressing room, (2) a lukewarm, uncomfortable anti-wellness shower after exercise , (3) no personal attention from the sports instructors in the room, (4) hygiene showers and sauna is sometimes insufficient (5) food bar: juices and snacks are not always fresh in my opinion.

Everything suggests that people prefer to keep on muddling and there is no room to take care of details, which are essential for the success of a premium sports club! Small irritations that initially seem banal, I think have a major effect on general customer satisfaction and customer loyalty. This stands or falls to what extent the customer feels welcome. It goes wrong in the dressing room. The message from the management is made perfectly known by asking for money for the one-time use of a locker. This is called aggressive sales, because you need a locker. But also the question that immediately arises in my mind: Can this sports club no longer exist if they do not take the 20 cents with them? If customers pay premium amounts for a premium all-in membership and then 0.20 per locker is asked at a time, this is rather ironic, as a company you radiate that it is probably not going well with the business and customer friendliness is no longer seen as a priority. "You help us to keep financially afloat, if you do not do this, then your things can be stolen from us". This is probably not the actual reasoning behind it, but is this the message that you want to give the customer? Is such a negative charge worth 20 cents? Things can also be different: Investing in a simple but modern safe system (buying a one-time lock 10 at the counter, this is also the case in expensive sports clubs) ensures that the members feel welcome and the irritation is not already in the dressing room begins.

After working out, people want to be able to take a hot shower, even with simple football clubs, this is done, why not in this premium club? When I have a cold shower for the umpteenth time after exercise, I don't have the feeling that I am appreciated as a customer. That cannot be the approach of this company. The other shortcomings that I have mentioned speak for themselves.

Managers of S & W: Make this beautiful case stand out more by paying attention to the details and by thinking as well why certain choices are being made and what effect they can have on the customer!

M
3 years ago

Good gym.

Good gym.
The staff are nice and helpful.
The fact that the showers are currently unavailable due to Corona is annoying but understandable.

I read in the news that there would be no trainers around, I don't know where those people look?
But there is always someone present in the fitness room, well sometimes he also has to go to the toilet, get coffee / tea, which is logical.
If you have an urgent question, just go to the counter and they will help you.

The employees are good and think along with you, are honest and sincere. And you can laugh with them!

I once went to a different gym for a year, so regret it. Immediately back to S&W after years!

The childcare is also great, dear "teacher" and it is not even inferior to, for example, a playgroup, well, only the time then haha!

M
3 years ago

Fine

Fine

Showers changed and sauna only open after 12 noon due to carona. Showers outdated in the ladies.
Otherwise lovely employees except for the blonde shark at the reception. That always gives you a sneer if you do something wrong or punish her.

Lessons fine. Guidance in the room moderate to no. Guys walk around!

R
3 years ago

Nice gym. A permanent point of criticism is the qu...

Nice gym. A permanent point of criticism is the quality of cleaning (it is quite dirty) and sanitary. This is outdated and taking a shower is only warm if you have a lot of patience and don't expect too much water. Staff friendly, but you do not get real attention ...

T
4 years ago

Ideal.

S
4 years ago

Never seen such a ridiculous gym. No monthly subsc...

Never seen such a ridiculous gym. No monthly subscriptions are possible, so you must commit yourself immediately for a year. Subsequently, an annual subscription will cost you 61 per month, but you will first have to pay 67 in registration costs. (???) For your first month of sports you will lose 128 euros. But then we are not there yet! Because if the above is not enough, you have to pay another 0.20 every time you want to use a safe! So what you are trying to tell me is that after I have paid you 128 to get in, I can also tap 0.20 every time I want to exercise? Seriously???

Contactless, you wouldn't think at all. But no, as icing on the cake, the machine only accepts 20-cent coins! If you don't have it (who still has coins in your pocket these days?) You can first go all the way back to the reception and then pay 0.20 cents.

How ridiculous can you make a gym? This is the only gym where I have experienced so many absurd pricing policies. It is also a nice sportschook, but purely because of the arrogant pricing policy I do everything but give my money to Squash and Welness. I'd rather sport in my bedroom with two chairs and a broomstick.

As a co-entrepreneur, how you as an owner can set up such a ridiculous pricing policy is a thing of the past.