Springfield-greene county library district

Springfield-greene county library district Reviews

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4.3
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I returned my books late then promptly got a bill ...

I returned my books late then promptly got a bill for $188. They didn't have my correct address so they just sent me to collections when I didn't return my books on time. I called and the guy said, "this doesn't look right" and transferred me. The most unpleasant crass and rude lady told me it was my responsibility to update my address when I check out books. Well duh rude lady. But no one comes in to the library to check out a book and updates their address. That wasn't on my mind. I didn't think, oh what if I don't return them on time and they only notify through mail (rude lady said that's how they make sure it gets to the right person lolol) I had lived out of state for over a year and just moved back. So rude lady, you did catch me on a formality. It is my responsibility ultimately. That library is nice in design and content but it's laughable how they try to come up with money. I would rather take a blow to my credit than to support this library. And some employees need some social training to deal with the public. Especially you, rude lady. Being mean requires a lot of energy. You should try lifting your eyebrows and smiling.

There has never been a time that I encountered pro...

There has never been a time that I encountered problems at any of the public libraries in Springfield. In fact, library workers are always helpful and tend to go the extra mile. This is true now and was also true when our kids were young. Furthermore, the library does a great service to our community by allowing groups to use well-designed rooms for group meetings, programs, etc.

Springfield-greene county library district

Springfield-greene county library district

4.3