Super disappointed in the online customer service. Items listed for sale with email contact information and I never had a response. I asked the sales rep about this and she told me that email is not a reliable way to get information.
I have been there lots of times, the people are very friendly and helpful in all ways the workmenship is excellent. Its done the proper way. It is the only place to go too for any kind of sport wear, bikes what ever. I think it's the best, thank you guys you are the best thank you
A great mix of new and used. Always nice being able to trade in old stuff for new or slightly used.
SCANDALISTS ... Offered me 3 dollars on a trade in for a pretty much brand new pair of ice skates my kid never used and they had the same pair on their shelf for 50 dollars but in way worse condition ... No thanks buds i would much rather donate them to charity than have people like you make money off them . Will never go there again.
(Edit: I have changed my review from 1 to 3 stars as the Manager recognizes this is an issue within the store and has apologized) My sister recently went to buy equipment for her 8 year old son who would like to try Lacrosse. She made it clear her son has never played in a league before and that she doesn't know anything about the sport. They conned her into buying a $200 helmet and $500 in equipment... for a kid who has never played and might not even like it long term. And they only have a 5 day return policy. Disappointed to hear a store like this would take advantage and possibly turn off a mom from continuing her son in team sports.
Knowledgable staff. Reasonable prices. I like shopping here for sports stuff. Picked up some frisbee golf gear!
What fantastic customer service! Sue responded quickly was very helpful via emails about some sizing and shipping questions I had for inline skates.
Very good experience from visit this site.... Professional and nice service with lot of important informations I got about goods. Moderate prices. 5 stars with pleasure
I had ordered a mountain bike online from China and the fixed it the same day I dropped it.. Great customer service..
Great deals and lots of selection of used hockey gear
Awesome place for anything sports! I have purchased many things from them (bikes, hockey gear, ski stuff, etc) and have consigned with them over the years.
Also, they have the best selection of disc golf equipment in store. I ve just started out and had a ton of help picking the right discs.
All the employees are helpful and knowledgeable about what they sell. Would highly recommend them for any sports equipment you need!
Edit: Dude!!! We bought the bike first online for my 9yr old daughter. I know there is a shortage of bikes, that's why we bought it online. You don't sell the same bike twice. And I still haven't seen any emails, even in the trash bin. Funny how the confirmation bill of online sale from your store showed up but the other one didn't.
We bought a bike online, recieved the email confirmation. Drove from NewWest/Burnaby to Langley to find out they apparently sold it to someone else. The old bait and switch, oldest trick in the book. Not cool. See ya.
Good service but I wish the prices were a bit lower since it is a consignment store....
Went there wasn't even greated or even asked if I needed any help. Went down the street and bought new. Wouldn't go back here ever again.
The store is perfect for those of us seeking top quality new and used sports equipment. The staff are super friendly and very knowledgeable. The prices can't really be beaten as the used equipment goes for much less than new. We have purchased biking, golf and snow skiing equipment so far I'm going back Jack for whatever I need in the Wide World of Sports!!!
This store had great selection for all sporting goods in a variety of price ranges! Staff was helpful in fitting me in the right gear that I needed and was not trying to up sell but make be feel comfortable with my purchase.
I don't often leave reviews but It's so refreshing to go into a sports store and the employees actually know what they're talking about with not just one, but with multiple sports. Highly recommend to anyone who is looking for sports gear!! Thank you to the staff for helping make my experience so hassle free
Excellent selection of used and new items, great prices and the staff is friendly and very knowledgeable.
Turns out you do not have to drive to Surrey, Tsawwassen or (shudder) vancouver for great deals on sports equipment.
This is a hidden gem for sure.
Helpful staff and great selection. A bit pricey for a used store.
Great selection of used hockey, ringette, and other sports equipment.
Called Kurt and asked about a bike I found on a Craigslist ad. Went down with my son and he went above and beyond in the hot sun to help us pick out 3 bikes and a car rack. Then he came out and installed it on my car!! He was friendly and funny and the perfect guy for us!! I would recommend this place to anyone who wants to be treated like a good friend/family and get amazing deals!!
Staff always very helpful. Good stock of new and used items for all ages
The best service around. These guys will get you everything you need for anything sports related. Like having a personal shopper.
Worst customer service ever. Went in looking for Rollerblades, and he stopped us from looking. Totally rude. Will not return again.
Fair prices but the bikes vary from nice to neglected and rusting with broken pedals and worn off brakes to completely flat tires. I was pretty disappointed with the fact that Carly helped us and sold us on a silver bike then immediately sold it to someone else after she told us we had to go inside and fill the tires to try out a bike which we were using as a comparison. Isn't this their job??? She said they get too busy which explains why I ended up getting help inside from another customer and not a staff member. I came outside and the silver bike was gone. It was busy but they really should have the bikes ready to be test riden before they are even put on on the lot. It felt like a bike pawn shop and me and my son felt like we got cheated. I guess their motto must be "you snooze, you lose." Thanks for the lesson Carly. I won't be back but will tell others about your shop.
I give very few reviews. However, my recent, 1st experience at Sports Replay deserves one. It was excellent! Kurt asked me right away if I needed any assistance. He was very helpful, working with me to find the used hockey gear I needed, in great shape, and affordable. I gave him my list, he led me around the store and found everything, giving me multiple options and advice. He never once made fun of me for being an older, slightly out of shape guy, workin' a sexy Dad body. The young lady at the register was pleasant also. I was in & out in 30 mins. If you're looking for a decent, affordable selection of used gear, and great customer service, drop into Sports Replay. Ask for Kurt!
Best customer service in the damn world plain and simple instead of selling me a whole new helmet and straps and chin guard they took my old helmet and retrofitted it with all new stuff and only charged me for the chin Garden strap not for all the little knick-knacks or a little insert bolts or the J Hooks for the clips or it's time to do it all he just did it to make sure that my son was safe and when he was playing hockey that is customer service he sold me what looks like an almost brand new youth helmet the sticker was half price and I got 15% off top of that too this is a top-notch Class Act store who needs to buy new equipment .People like this make a buck off the old stuff and not 50 on the new. But if they dont have it old they have it new and a fair price
Great store, with great prices on new and used sports equipment. Tons of staff willing to help and make recommendations. Just picked up some baseball pants and service was unreal and staff was helpful with what colour I should get and why. They have pretty much everything you could need for pretty much every sport around. Tons of used stuff for kids at affordable prices so you don't need to break the bank to get them active and on the fiel, court or ice.
was in the store for less than two minutes. had checked the website to confirm that they are accepting used equipment. brought 2 pairs of kids ice skates and 2 helmets (for little kids, kindergarten and grade one sizes). staff was abrupt and stated they are NOT taking hockey equipment at this time and then turned his back on me and walked away. it does not say on their site they are not taking some types of equipment. the gear i have is meant for kids who are just learning to skate, not necessarily for hockey, but he wouldn't look at it or give me the opportunity to say anything. i was told that it would be no problem to bring this equipment in (which i purchased from this store) once my kids outgrew it. sadly, this was untrue. i have been referring people to this store for years but i don't know if i will continue to do so now.
we bought the used helmets from this store and now we are told they cannot sell used helmets. strange. there is no excuse for being abrupt and turning your back on a customer, except when they are rude to you. i barely got three words in.
Huge store with tons of selection of both new and used equipment.
The staff are friendly and helpful
Shopped for many years at this store, mostly satisfied with product and price points.
However one of the part owners with gotie beard made our last two visits miserable by comenting how out of control our kids are. The tip of the iceberg was when he talked to my spouse why are you still here,? Where is your husband, he had his skis picked up 10 minutes ago, you should be out of here long ago .
I guess looking around to buy more goods is not appreciated with kids in tow. They are active, yes but not out of control and supervised. None of the other staff had an issue with them.
What an insult to your customer who bought another pair of skies, hockey stick and other several smaller things that day.
So sorry we spent too long in your store. Perhaps we should shop elsewhere in future.
Wouldn't even give a star. Horrible service. Brought badminton rackets to buy new wraps. I bought the more expensive wraps and a set of birdies. They offered to wrap them free of service but said they have never done them before but was confident they could do it as it's a simple job. When they finished both wraps were garbage wrapped - cut too short (staples were showing), not evenly spaced, and now that I've taken them out to use them they didn't even tape them down properly and the wraps are hanging off. The manager was very rude and didn't think they were liable to replace the wraps for me. After arguing with him he only gave me one new wrap for the inconvenience. I also forgot the birdies there due to the confusing situation. So I paid over $30 and only ended up with one set of wraps. Never go back there again.
I bring my son and daughter here for all the hockey equipment
Update: I updated the review from 1 to 3 stars. My wife went back and they exchanged the gloves and skates. They indicated that the poor fit was because my son's feet were different sizes. I'm sure that is true. All of us have that. If Joe wasn't in such a hurry for a commission, I think he would have paid more attention. My wife ended up paying extra for much nicer skates than I would have bought, but I can't really blame them for that.
Ultimately, I will likely be back. To my previous point, I don't think anyone else around has the same selection of used equipment.
I've gone here lots. In my opinion, it's the only show in town for used kids sports equipment, and in my opinion, they know it. I've been there looking for used ski equipment, hockey equipment, bikes etc. for the kids and for myself. I always feel like the prices are a bit of a scam, but for many items, you'll pay at least double for junk at Canadian Tire and even more for good stuff at Sport Chek. Any time I bring stuff in they typically say it's too old and wouldn't give me any credit. Some I can agree with, but other items, I've just kept and given to the local thrift stores in Abbotsford and Aldergrove.
My latest trip might be the last straw for me. I needed almost all new hockey equipment for my son. I was extremely annoyed by the employee that was trying to help me. I told him more than a couple times that I was good and didn't need any help. He obviously works on commission as he was extremely pushy, and wanted to make sure I knew his name was Joe and to tell them at the front desk. In an attempt to get him to leave us alone, I told him that was fine and that I would tell them when I checked out, but we didn't need help. He continued to press on. He tried to sell me some piece of junk kit for $100 that I wouldn't think was worth half that at best. When I told him I didn't want that, he said he didn't have time to keep helping me. I said that was quite fine and we could fend for ourselves, yet he somehow found the time to keep helping us. To make a long story short, I ended up leaving there and getting home with a pair of skates that were too small, and two right handed gloves. I was extremely frustrated about the skates as I had argued with him in the store that they were too small, but my son thought they were cool and Joe insisted that they fit. When we got home and my son wore them around on the carpet in the house, he complained that they were hurting his feet. The two right handed gloves was just the icing on the cake. Now we have to make a special trip back to attempt to exchange both skates and gloves.
I have never been treated so unfair or even worse yet a thief! It isn't anyone's problem but your own if you keep getting ripped off but it doesn't give you the right to rip off the honest working man so maybe you and your clown employees can get together and take care of the epidemic and quit slandering the people that are just in there to shop. Maybe get the proof not just the facts because of some personnel conflict before you start shooting off your mouths or better yet this won't be a rant it will be a full blown LAWSUIT!!! Maybe you deserve to be shut down .................inconsiderate goofs.
Horrible service. managers are just as bad as the sales staff. And terrible hours. It s too bad because the product selection is great, if the leadership in this store cared a little i would shop there.
Was in with the fam to get ski gear., lots of sales
I went to get my skis waxed and bindings mounted here. Took a few days and when I picked them up they didn t wax them and told me to buy a rub on wax. They also said I could use an old iron to wax my skis myself (definitely wouldn t do that to my brand new skis since you need a certain temperature to heat the wax to)
As for the mounting, they ended up mounting them way too far forward. I called to get them to adjust it and they said I could drop them off and pick it up 6 days later and I d have to pay a fee to get them adjusted even though I already paid for the mounting
Definitely don t recommend. The guys working here don t know what they re talking about. They didn t even ask me what kind of skier I was or how I wanted them mounted. There s literally a guide on the ski themselves telling you where the centre of your boot needs to be so it s not rocket science. They just don t know what they re doing
Knowledgeable staff who know their products and are actually personable (don't go to sport chek)
Good selection of hockey stuff when in season. Have to check often to find good deals. Lots of stuff for kids which is great!
Great place, very helpful staff. Make sure you go there before you go to any "big box shop". Used or new sports gear of pretty much all kind.And on top you can get s few bucks for used gear -out grown from the kids.
I don't always find what I am looking for because I am usually looking for something very specific. However, I always find something to buy every time I am there. Great products and great prices.
Went looking for disc golf equipment and the selection was great! They had more in store than their website led to believe. The guy who helped us was really knowledgeable and friendly. Can't wait to go back and get some more discs.
Best sports shop in Langley. They have every sport even frisbee golf!
Just got back from buying a full set of hockey gear here. I am brand new to all this and I had no idea what I all needed. Within 5 seconds of walking in we were greeted by Joe who instantly got to work finding me everything i need within my stated budget. We were in and out with a full set of gear in 20 mins. Joe made the process painless, stress-free, and fun. I got a mix of new and used quality gear all for an amazing price. I was putting this task off because I thought it would be a hassle and would cost me an arm and a leg, but I should have come here ages ago. I would highly recommend coming to this store first if you re in need of any sports gear.
Great selection of new and used items. Very helpful staff
Great selection at a great price. Awesome selection of used gear too.
Great place to buy new or used sporting goods or sell your old sporting goods for in store credit.
Pretty good selection and decent prices. Tough to say if better deal with the store or not but no hassle of people who don't show when selling on Craigslist . We will be back.
Came down from the interior, found this place had great help from the staff got what we needed at a great price.
A great experience today! We got our skis waxed and sharpened ready for the season. We were also looking for new ski jackets and the sales associate, Caleb was a star. I realized how much I miss good service - we don't seem to get any more at the big stores.
This place has single-handedly help put my kids through sports. If it wasn't for their excellent prices on used equipment there's no way that I could have afforded to put my boys in everything they've been able to participate in
It was my first time to Replay sports, traveled from Vancouver. I was not disappointed. It was worth it just to walk around and see what they have. The staff was very informative and friendly. Two staff members came over said "hi" asked if I needed help. I said I was "ok" so they said "my name is ... let me know if you need anything" where have you had someone offer that! I saw the website but it is worth it to stop by and check it out.
terrible service and customer relations- brought my son's bike in to replace the rear inner tube and do a simple tune-up, was quoted three days and under $60.00. Arrive four days later to pick-up bike, invoice was more than the amount quoted by the owner,rear tire was not properly inflated, brakes were loose on handle bars-not tightened down, brakes were also not set up-the wheels were rubbing on the cantilever brake pads so they would not spin freely, when I showed the manager Ryan he readily agreed that this was unacceptable and said he would talk to the owner, and would follow up with the situation, I left with the store with the impression that all they cared about was getting my money, the bike was not repaired properly and I received no follow up communication. I am clearly disappointed and will not spend my time or money there again, would not recommend this place to anyone.
Wade is the most helpful employees at Sports Excellence. He made it so easy looking for my 8 year old sons hockey equipment. He took his time and spent explaining to my son about hockey equipment and related his own personal hockey experiences with my son. He made him feel confident with his selection and I'm so thankful we still have guys like Wade in this world for our kids to feel welcomed., Thank you Wade!! We will see you again.
What kind of store is closed on Sunday these days? Especially a sporting goods store.
Gave us amazing advice and let us stay 30 minutes after closing time
They have an online store, it works great. Smooth process. Huge selection in this store.
sportsreplay.ca
