4 years ago
Their motto is "Standard of Excellence" - which co...
Their motto is "Standard of Excellence" - which considering the customer experience I just had is a complete joke.
I made an appointment earlier in the day at dr Surcel at 18.30. The hospital called me at 17.24 to see if I can come early - I said that I'll try, but can't promise (given that I was in another part of the city, with only an hour before my appointment).
Because of traffic, I got to the hospital at 18.25 and started the registration procedure, when I got called again from the hospital's front desk and got berated: "Mr Zamfir, we were expecting you a bit earlier, now the doctor has left already".
I was left speechless - because apparently after confirming an appointment, getting called with just 1hour before my initial appointment to see if I can come faster, of course it's the patient's fault because the doctor had somewhere else to be.
Total lack of professionalism! Definitely won't be a patient of this hospital