Spengler Review

I've been using the Spengler Company for several years. The office staff is always courteous and helpful and able to work appointment times that accommodate my work schedule. This year Brian S conducted the annual service on my furnace. Just like all the other Spengler service technicians, he was a true professional. So was Bob H who conducted the annual backflow inspection for our sprinkler system that same week. I will continue to be a loyal customer because I know that I can depend on this company. Thank you Cory S.

Zach came to check our air conditioning. He was very thorough and found everything in great working order. He is a very professional and friendly young man who knows the heating and cooling business quite well. We will definitely ask for him personally when we need anything checked on our furnace and/or air conditioner. Spengler actually put in our units about three years ago, and we have been very pleased with the quality of the equipment as well as the employees.

The Service at Spengler is very efficient and courteous. The Service Tech that came today @8am was prompt, nice, efficient, & explained everything. I would highly recommend Spengler to anyone in this area for there Service needs.

Excellent service, as always! I highly recommend Spengler!

GREAT SERVICE.....GREAT WORK!!!! I contacted Spengler Company to do some bathroom remodeling for me since they had done some water heater and a/c unit work for me in the past. Since I was impressed with the work done then, as well as their professionalism, I decided to contact them for this project as well. First, they came to take a look at what I wanted done and made suggestions based on that meeting. Within a short period of time, they were back to start the project and I am extremely happy with the results. I could tell that the men, who did the job, really loved helping people. I especially like that they followed-up with me to make sure I was still satisfied. WELL DONE, GUYS! I would definitely recommend them to anyone in the metro area.

Very professional and honest. A little on the expensive side but you get what you pay for.

Our a/c went down on a very hot evening. We called around and The Spengler Company had very good prices for after hours compared to others called. They suggested an arrival time around 10:00 pm, but that we would receive a call 30 minutes before they came. They called and let us know the tech was running behind on another job, but that they were still coming. All communications with the office and the tech were very polite and courteous. They were able to get our a/c fixed quick and I appreciate all their help. I would refer others to The Spengler Company after our experience with them. Thank you!

I called at 7pm in Saturday night and they were at my house 2 hours later. Chris was awesome and very helpful. Three hours after my initial call my drains are cleared and it did not cost a small fortune. I recommend this company to anyone who needs plumbing work

For 25-Year old young man, I was so very impressed with Zach's ability to speak with my wife and me through the process that went on today. His ability to make eye contact as we were speaking showed a great amount of maturity on his part. He did not give us a hard sell, but we did agree that we probably should get a new hot water heater. One year ago today we signed our first superior contract with your company and we have been more than pleased with your specialists who have come to our house. And as a bonus, Zach autographed our calendar. Ha.

We had two plumbing problems that needed repair, one urgently, and when I called Spengler, their plumber was here that day! Amazing! And right when they said he would be here! Terrific service. Friendly and courteous from the phone call to the walk out the door. Very satisfied customer.

Cliff was so quick to respond to my call and my problem was taken care of in a short period of time.

I had a serious clog in the drain from my kitchen. I tried to unclog it myself unsuccessfully. I called Spengler and they were very accommodating. I scheduled for 8-10 the next morning. I received a call at 8:00 stating the plumber was on the way. He was here by 0830 and was very professional. He cleared the clod within an hour. It was a little expensive but they work with you. Highly recommended.

Our experience today as always was very good. We always call Spengler for our heating or air conditioning problems. Today was a check-up on the furnace by Colby H. Colby was a very nice friendly person as well as other technicians we have had in the past. We have never had any problems with Spengler in the past and we think they are a very reputable company to deal with. Floyd & Judi Voyles

I have been happy with the technical reps who have been taking care of my HVAC and plumbing.

Brian and Cliff were both very helpful. They were timely, gave us good information, and explained our options. We were pleased with their service.

I called Spengler today when our A/C went out, and they sent a truck over later in the day at a time that I got to choose. When the tech arrived, he was dressed nice, introduced himself as Brian, and asked who I was, to be sure he was in the right place. Then he put on some shoe covers and came into the house and assessed the situation, he went outside, determined that one particular piece in the external unit had failed, and he already had many different varieties of that piece on his truck, which he quickly retrieved and installed, then he hooked up some meters and checked to see if everything was working properly, and waited about 10 more minutes to double check, and then verify that cold air was coming into the house, which it was. The entire call was done in about an hour, and Brian was courteous, speedy, knowledgeable, and friendly, all at a VERY good price (I was surprised). I highly recommend them for their A/C service quality and price.

Clift Bridges was/is very knowledgeable and explained the cause and effect of our plumbing issues. He provided us several options and discussed the separate outcomes of each one. I liked the fact that he showed step-by-step of what he had to do and the new technology and equipment used to clean our drains/clean-outs. We consider them our go-to company for all our plumbing and HVAC needs.

Did a great job with my plumbing problem I had. He was on time, very polite . Even gave me options on what he could do and there wasn't any hidden fees for the work he would be doing. And he even cleaned up after he was done. I have found the plumbers I will be using for all my plumber need.

Called them to check my furnace on a very cold day. They were prompt to get a service tech out. He called a head to let me know when he would arrive so I wasn't left wondering when or if he would get to me. The tech was very courteous and professional.Makes me feel confident that when an emergency arises they will be there quickly to repair it. The tech was very knowledgable and made it a very pleasant experience.

Came out to clear roots from a clogged sewer line, stopped trying after about 20 minutes and said they couldn't clear the roots with a rooter (a procedure they charge 600 dollars for) and tried telling me they needed to try to jet the line, a procedure they charge 1200 dollars for.

Found another company that had no problem clearing the line with a rooter for 100 dollars. Spengler gave me sone trouble with a refund that i requested as they were not able to complete a simple procedure, until i mentioned the Better business bureau.

Spengler advertised that they don't charge you to come out and diagnose the problem. The technician diagnosed the problem great, then charged me $150. He told me I needed a new unit because my compressor went bad, which would be $7500. I went ahead and got a 2nd opinion from a local company who confirmed everything Spengler said, which is the only reason I am giving them 2 stars. He however says that the new unit only cost $3200 and it was a better unit than what Spengler was going to put in. How can Spengler rip off customers sooooo bad. I don't know. But don't use them or Tiger......

Sub contracted a job to these people and not only did the technician not call me as instructed on arrival , they told the store manager that the voltage on the unit was too high and left without looking at the unit. Neither the technician nor their office called to inform me. The manager of the location resubmitted the call and it was given to another company to service because our subcontractor was "inadequate". Guess I can kiss that account goodbye. Strongly recommend you find a company with better communication.

We have used Spengler for three years and find their service people to be wonderful. Sean E. and Cliff B. are "great". Always polite, curtious, and thorough when servicing our equipment.

Mixed review here. The relative higher price means more reliable service and response, which I do see with their admin side. On their tech side, out of 5 techs I've had in my house over 2.5 years, I'd say two of them were awesome, and three of them were not good. I also have to be prepared to try and be sold something each visit. That said, under service warranty or without warranty, they can get out fast. Do your research and try to leave as much about your equipment as possible, most of it has guides and troubleshooting available.

So no use them! They use scare tactics and are way over priced!

In the beginning we had a whole lot of miscommunication with Spengler. Bonnie Riggs is empathetic and so understanding. She realized we were still in a pickle and wanted to help us. We had called another company to come out already, and she beat their price and scheduled us for my next day off. The guys who came out were nice, personable, and super efficient! Now we are all fixed up and ready for summer and my family from out of town. I edited my review to 5 stars because Bonnie is Wonder Woman. Thank you so much! This company by far and away exceeded my expectations and I can't thank you enough for the level of customer service you have! We are customers for life!

I had a plumbing problem at my house late Friday evening. I called Spengler Plumbing and they sent a service tech out Saturday. He diagnosed the problem, but said they couldn't fix it until Monday. Another tech came out Monday and fixed the problem in about an hour. Great service to handle a problem beyond what I could fix myself.

If you enjoy dealing with used car salesmen, call Spengler.

This is my experience, as honest and objective as I can make it. My water heater went out on a Saturday. I troubled shot it and determined I could change the thermocouple and did so using a generic replacement. It worked initially, but then failed within a few minutes. I tried to remove the thermocouple, but it got crossthreaded and wouldn't unscrew from the control box. I decided it was time for the "professionals".

I called Spengler on Sunday, they sent out a rep first thing Monday. After reviewing my situation, the rep presents a cost estimate like no other you'll get from any other reputable company. It's basically a used car sales tactic. Spengler's policy forces the rep to present at least three cost estimates. The rep first presents the "Cadillac" solution as he described it. He hid everything on the sheet so we couldn't see it. He uncovered what the "Cadillac" option was, but didn't show the price. It was a complete replacement of the water heater with basically the exact same water heater we have, and included some pure water system even though I already have an entire home water treatment system. He then asked how much we thought this great option would cost. We said $2000. NO! $3500! Keep in mind that yesterday I paid $9 for a thermocouple! Now that he had the sticker shock factor working for him, he presented his next lower cost option which was the water heater replacement, without the water treatment system... now we were down to around $2400! Since I know my top of the line 50 gal water heater costs around $900, it means his labor charge was going to be $1500 for about 1.5 hours. Not a bad hourly rate... if you are earning it! Eventually, we work down to his minimum offer of replacing the control unit which would cost a measily $1000! Again, I know a control unit costs about $150 and takes about 15 minutes to replace. He finished with an offer that "he wouldn't feel comfortable doing" which was to only replace the thermocouple for a cheap $350! Remember that $9 part?

So I asked him for a breakout of labor versus materials cost. Nope, can't provide that. I mean, what's $1000 when we started at $3500? Oh yeah, I forgot to mention that Spengler absolutely refuses to discuss any pricing on the phone... they can't pull their use car sales tactics if they did that. When I told the rep thanks, I would consider the estimates and get back with him, he pulled the bid sheet back and said he could not leave it with us... huh? Never had that happen before.

After he left, I quickly looked up some other plumbers. My next call was to A&W Plumbing. First, the owner is a retired Army officer, so that speaks to his integrity. Second, he gave me rough quotes over the phone, which all were about 1/3 of Spengler's quotes. He was at my house within an hour. He took the time to explain everything to me. To replace the thermocouple: $75, control unit and thermocouple: $300. After thinking about it, I decided to upgrade my 50 gal to an equivalent top of the line 75 gal. Total bill $1375. Work was done within two hours.

As I opened, definitely call Spengler if you enjoy used car sales tactics or you like to feel a bit slimy after dealing with a company. Call A&W if you want your problem fixed without the extra showmanship. Of course, I don't think A&W produces an annual swimsuit addition calendar, so you will miss out on the Men of Spengler Calendar, if this is a deal breaker for you.

Last year around Christmas I called Spengler because I had a massive leak coming from my first floor bathroom through my basement ceiling. The rep that came out that day diagnosed the problem and presented me with my options. When I told him that I was going to fix it myself he said have a nice day, did not charge me for the visit and left with no pressure whatsoever. This experience was the reason I called them this time. My water heater sprung a leak. Spengler showed up the same day I called them within the time window they said they would. The rep was friendly and answered all of my questions. He presented me with several options and put no pressure on me to choose the most expensive. Actually, he steered me away from the most expensive when I explained that we are not planning to stay in this house long-term. While I cannot opine on their prices because I did not seek any other opinion I can say that I appreciate their promptness, politeness and no pressure tactics.

I called The Spengler Company first thing Monday morning and was instantly calmed by the fantastic reception I received from the first contact. A specialist was at my home that same morning to help me with my challenge. Scott was very knowledgeable and helpful with my small problem. During Scott's visit I learned about the many other services Spengler offers and I'm looking forward to Spengler being a big part in keeping my home in tip top shape.

I just want to thank you guys for a job well done! The team at Spengler are awesome.