Southway Ford Reviews

Like always friendly and courteous. Keep up the good work guys.

Excellent dealership. I am from Laredo and recommend it highly. The staff is friendly and eager to assist. I thank Tony Juarez for his expeetise.

Got my f150 back a week ago and the infamous rattle is back, called service department and they want me to bring it in for the third time. Don t waste your time and money on this truck, it s not worth the headache but most of all the great disappointment.

Had a appointment 9:30 am for a oil change. The service man came back explaining to me that I was over due on my transmission fluid and give me a estimated and I was satisfied with the price. And they all so rotated my tires.

Friendly customer service and quick financing thanks to Adrian Mesta. He has helped me and my family with our purchases.

Carlos did a wonderful job on my vehicle. I was there less than 45 minutes for my oil change. I'm always informed on what needs to be done to my vehicle. I am very satisfied. Thanks Guys

Sale was honest and hassle-free. An administrative snafu afterward was annoying, but MH staff resolved the matter and gave us a free oil change for our trouble. Nobody is perfect, but the way you handle challenges shows character.

Had a used truck listed for 30k on 2 different websites (cargurus and Mac haik) so I spoke to the guy confirming availability and ended up applying for financing. The next day they call me saying the truck was 43k, that someone messed up on the listing... twice lol. What a joke! Thanks for wasting my time :)

If I could rate my most recent experience lower than one star I would. To start off the warranty service individual that I worked with was one of the most rude individuals I had ever encountered. I understand I may be a young woman and may not completely know cars but being the owner of my vehicle and being the one who drives it every day when I realize it s making a noise I know what I m talking about. I took my focus in for a grinding noise it just started making and when I picked it up after they said the issue was fixed I drove home and once again and heard the noise multiple times. When I contacted the service department they advised me to bring the vehicle back in and when I met with Duane again to describe the issue he seemed more than annoyed with having to deal with me again and felt that it was okay for him to just yank my car keys out of my hand and say let s take a drive to hear the noise. When I took it in I advised him that the noise was only happening when the car was hitting second gear and then it would stop. Well when we were going for a drive to show him the noise he said okay so we need to be going highway speeds correct and I answered no that s not the case and reiterated when it was happening we didn t even leave the parking lot of southway and he heard the noise and told us that oh that s the noise you are talking about to which I answered yes that was the noise. So we parked the car and Duane said he was positive it was just something rubbing my tire and that s why the noise was present which made absolutely no sense. So we waited inside for about 25 minutes until he came to speak with us saying that he went on a ride with two technicians and they advised that the noise was normal and he gave some literature to read regarding the noise and they said there was nothing more that could be done. The literature provided states the grinding noise should be happening at 2 mph which is not the case. I know this is a long review but I would suggest taking your vehicle elsewhere when you have an issue with it. Also I don t recommend purchasing a Ford Focus. In the less than 4 years that I have had mine the clutch mechanism has been changed twice, and they ve had to replace and issue with my steering. In all those times I ve taken it only ONE person has been helpful.

The service department is amazing, was helped immediately and greeted by every worker, all very nice people. Even though I was there all day they took care of my needs along the way. Alan was very patient and very helpful.

This is hands down the worst dealership to deal with. I bought an car from them in March. The car was basically a lemon cause it literally stayed in the shop for repairs every Monday-thursday just so I could have it on the weekends to keep finding out it wasn't fixed. This cycle lasted for 4 months! The only thing they did right was pay the 1st car payment cause they had it in the shop longer than I was able to actually use the car. Than they started taking my car to an Dodge dealership for repairs and given me an warranty that they failed to put on file my car cause of an "clerical error" or better yet not doing their job. Do not trust or deal with LEO (used lot), FRANK (main dealership) or Charlie (who simply don't know how to do his job at all!) Go anywhere else but SW MAK HAIK FORD SAN ANTONIO THE WORST DEALERSHIP EVER!!!!

Went to a couple of dealerships trying to sell me what they wanted but said no thanks went to Mac haiks southway ford the salesperson there tito showed us around until I said this is the truck I want he was a#10 salesperson keep up the good work tito Thanks again

My husband and I had a wonderful experience!! Thank you Rocky for helping us to make our switch back to Ford smooth and effortless!

It was a prompt and successful experience. Carlos attended to me with a very friendly attitude. I appreciated his service for my Escape.

I love my new F-150 and enjoyed working with Richard Kroll to buy it. Thanks Mac Haik!

They are very clean and friendly, I came here because they have more of a selection in vehicle as well as in colors. I drove off in my new mustang within 1.5hr, the process was fast, easy, and very friendly! I highly recommend this place and will come back for my next vehicle.

My daughter made an appointment to drop off her car for 100,000 mile check up then they tell her they can't see it today. She can't go over her 100, 000 miles because her warranty won't be any good so she had to leave it there until next week when then can get to it. So for her that means no car!

I came in for an oil change and a tire repair. Leo greeted me and saw to it that I was on my way very quickly definitely the place to go!

Came in to buy a mustang and had Kalahant Cebollero as my sales rep. Great customer service, took his time showing me the new features the 2019 mustang had. He was very helpful working with me during the sales process and took every angle to get to the bottom line I wanted to be at. Overall he s a great guy and will be sending him customers his way!

Awesome experience. Spoke with Tito for awhile about the purchase of a new F250. Gentleman was very kind & welcoming. walked me around and showed me all the pickups i wanted to see and even some i didn't even know about.

I was very honest with Tito and told him i wasn't looking to buy today or even this year, but that was no problem to him he still took his time to show all Mac had to offer. When I'm ready for that big investment I'm going to go see Tito at Southway Ford.

My sellsman was very knowledgeable and accommodated my every need while purchasing my vehicle. I'm very satisfied with the service I received.

Love the attention at Mac Haiks Southway Ford I recommended very much this place the attention , fast resolution with any problem . I am very happy .

I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Ricky Ramirez took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Mac Haik's Southway Ford.

I came in to look at a truck. They let me do an extended test drive. Then I get a call from a bank stating that they reported a substantially larger income than what I told them I make. Which now has screwed me out of the financing for the house I was trying to buy. Thank you all at southway ford. I would never do business with this company. They need their dealer license revoked!!!!!! On top of all that they pulled my credit 27 times after I told them I had financing. Which in turn screwed up my credit!!!!

ONCE AGAIN THANK YOU SO MUCH MAC HAIK'S SOUTHWAY FORD!!!!!!!

The guys here took great care of me. Didn't feel pressured or hustled, which is the norm for most other less reputable dealerships. Would love to thank Jose and Mike for being so awesome!!! My new Focus is running beautifully!

Great place to buy a new car! They take care of you before, during and after the purchase.

Mr Mario menchaca was a great he took the fear of buying a new car out of me walk me thru the whole process and round the car I really wanted

Bought a brand new vehicle and started having issues with it. On multiple occasions the car turned off in the middle of the road and wouldn t turn on until after a few minutes. Brought it in and have been waiting over two hours. Went to the service counter to get an update and they said there is something else wrong with it and it probably won t be fixed today. I asked if I could get a loaner vehicle and was told no because I didn t purchase the extended warranty! This is ridiculous!!

Quick service, set up appointment online in and out fairly quick.

Angie is the Bright Spot of the Service Dept and Quick Lane. Dennis and Angie always talks to us with a smile and might make us laugh. Even though we have to wait to get the vehicle serviced, She always takes good care of my vehicles and lets me know what needs to be done and what doesn't. That is why I have even brought my other vehicles that are not Fords here as well. Thank You to the Whole Quick Lane Team!

Gino made the experience buying my f150 strest free I had been to other dealers but by far Mac Haik was the best and gino I'm coming back for my wife explorer

Purchased two BRAND NEW Cars from this dealership and BOTH have problems . 2018 Escape is in the service center as I m writing this ! Started making a Strange noise almost immediately after the purchase - let s see how that turns out!

2018 Ford Explorer undercarriage Is FULL OF RUST - for a brand new car with 23 miles that is so unacceptable! My parents are in thier 70 s and that has been thier dream - well it s turned out to be a HORRIBLE NIGHTMARE! Ford or the general managers here made promises they did not keep .
They want to say it s SURFACE rust and will not affect the safety of the car - okay - would YOU like to be given a brand new car with this amount of rust - it clearly diminishes the value ! Yes I have pictures - lots of them - that FORD refused to look at ! They only went by what the Gen Manager told him - and he had made up his minute we walked out the door .
Such a bad experience that has left a bad taste for this dealership AND FORD
BEWARE of THIS Dealership

Very rude customer service, even being an email conversation..
Received an email about repricing, so I inquired about it woth 2 vehicles from their online list, and was shot down immediately about the sticker price being the final price. I would not recommend this place to anyone.. shopping around for a better deal.

Awesome service... Ask for Julian Mungia. He works miracles trust me!

The 5 stars goes to the parts department! They were able to get the part i needed on the day they said they would have it.

Purchased my 2018 Focus ST from here, and Southway Ford made the process Swift & stressfree. There was no pressure from the sales guys up front. They left all the decisions & options up to me. My salesman Jaime Herrera, was actually the assistant sales manager. He was informative and understanding of my situation. I was even greeted by the GM. If your looking for professional treatment, head to Mac Haik s Southway Ford.

This review is for Rory Parker and his Sales Manager. I thought getting a vehicle would be impossible but with the help of my stepdad and their miracle working, it happened! Thank you so much! Highly recommended

Worse place I came to. I came to get my truck inspected do to my ac not working, as I was talking to the service tech they informed me that I did not have warranty. I do not like to be told that I have no warranty coverage when I pay EXTRA every month for it .. (I know I had got the warranty, when I bought the truck they offered me the ultra telling me it s the best one.) This place has bad customer service took up most of my day for them to tell me I do not have warranty.. I will no longer come back for them to keep Going back and forth with me. It s was hard for myself to stay calm and bite my tongue, for them to keep telling me I m wrong!! I spoke with finance and he printed out my warranty packages I took that to service tech and they told me it s a 50/50 chance it will not cover. Why am I paying for warranty when I can not even use it. I m extremely disappointed that i can not get my ac fix and had to drive off with my ac broken. Unexceptable and highly disappointed!
Red McCombs and their service department have consistently given me the worst service possible. Their Zero communication and a lack of respect are not the just poor employee performance, but the results of poor management and implementation of their protocols/procedures that revolve around making the most profit instead of doing what s right.

This is my favorite Ford dealership! The customer service is exceptional, and not just for those buying a new vehicle. Every time I have my vehicle serviced I am greeted with a helpful tech who attempts to get me back on the road as soon as possible. Every oil change I get a detailed assessment of my vehicle so I am prepared for the next service date and more importantly, to avoid me being stranded on the road. You won't be dissappointed in making Mac Haik's Southway Ford your San Antonio Ford Dealership.

Very satisfied with service writer, Rene kept me informed of the maintenance being performed on my vehicle.

I called before I went there and set an Appointment up. I had recently bought a used truck that they didn't know the door code and brnad new size 35 were on it and making my speedometer off. I asked over the phone what the cost of hooking up the Computer to my truck and telling me the door code. They advised me it would be $40. I also asked what the cost would be for calibrating my Speedometer, they advised me that it would be $120. He went into more detail of why it cost so much, changing tire size, transmission shifting, etc. When I arrived for my appointment, they said they were able to get me the door code but that they do not do speedometer calibration and have not done that for a while. I was not happy when every where I went told me Ford is the only one that can do it and after them telling me on the phone that they would versus arriving for my appointment and advising me that they don't do that anymore! Apparently, there needs to be a lot better communication at Ford!

We spent an entire day there, a whole day, and they were unable to help us until the last 1/2 hour before closing only to LIE about everything we discussed, from payments to costs to down payment amount. Our sales guy was swapped without our consent and we were told we had no choice but to accept the new guy. Then they swapped cars on us at the very end of the deal and gave us wrong vin numbers for insurance. They lied about total costs and forced us to skip car detail because everything was closed. After posting an honest review they offered a bribe to ask us to lie about our experience. Worst customer service ever.

I took my 2016 Ford Fusion to get the Works Vehicle Check Up. I also mentioned that the rear driver side tire was low, the attendant told me that since the Works Vehicle Check Up, offers tire rotation, they would check it for leaks. After the work was done, I paid almost $50. A week later, the same tire has a leak, and I realized that the tires didn't get rotated. So, that's the second time that those great technicians, like the SouthWay ford adds states that they have, have been paid to not do their job, and the service attendants lie to us by saying that the car is "good to go". I'm fed up with the work from a dealership that I used to have to so much faith in. THANKS A LOT!!!!

I went in december to get my car haven't had anu problems ever since i love my car its really good on gas...parker was the one who helped me and he did an awesome job he did everything in his power to help me and it all went very well..i highly recommend this place for a vehicle and i would say parker is the man to speak with!

I've been a loyal ford customer for over 25 years at this dealership and have always had a good buying and service experience. The people are friendly, knowledgeable and professional.

I am very satisfied with my recent purchase of the F150. Some ride, quite and great gas mileage.

Most dealerships tend to be on the dishonest list of places to go but this Ford dealership takes the first prize trophy in dishonesty. From engine work that never was actually done they claim did get done, to oil changes and tire rotation, I have never been lied to- bold face- so many times in one day. If employees are taught to lie to customers, what is their leadership like?

Leo was the bomb y all ! I had some major issues and bad luck I m guessing literally one flat after another I of course used my tire protection and Leo took care of me always keep me up to date with the status ask for Leo y all !

I took my ford escape for oil change . But oil was never change. U notice cause on my veicle status keep showing that my car needs oil change as soon as possible. So i check the oil and it was black..

I had the pleasure of having Kallahant Cebollero assist me in my future purchase of a Ford Explorer. He initially reached out to me through the phone at my request And was amazing every step of the way. Before I came to test drive he had what my trade in was going to be and each financing option so I could see what fit me best! When he had to take my car to get inspected he promptly gave me my keys back! Some places hold onto them until they make sale but not Kallahant! If you're in the market for a Ford vehicle and want a smooth and easy process from start to finish please ask for Kallahant!

One of the workers Angie was really good with me very nice and polite and very helpful. They work really fast called me very quick to pick up my car. I have nothing negative to say love going here been going for a few years now never once had a bad experice. Love the customer service

Took my car in for service, which lasted for 3 days. I was only contacted once about what was going on with my car.
I was going through my warranty program so I needed to know when they were going to begin working on the vehicle so I could be given a rental. I had to be the one consistantly calling the service rep, who was neve there, and it wasnt until day 3 that I was notified what was going on. By this time the car had been worked on for a at least 24 hr.
The whole experience was more bothersome than anything else. No communication. I felt like I had to be the service rep. Calling my warranty and trying to get updates on the vehicle.

Jon Vidaure at Southway Ford has been selling my family vehicles for 15 years. It is always a pleasure to purchase our vehicles from not only someone I consider a friend. Someone i consider a member of our family.

Great service dept. They keep you updated on your vehicle being serviced.

Salesman Jose Diaz. Great addition to your sales force. Purchased vehicle becaused we loved the truck and also because of his willingness and patience in showing us the vehicle.

Anthony and Vinny did a great job helping me and my husband find the right vehicle. Loving my 2020 Ford Explorer!

They were extremely helpful and we got the Focus at a price we were happy with!

Southway Ford is the best in the business! Great people and great service!

My low tire air pressure indicator came on Wednesday morning.
I called Mac Haik's Service Department Thursdays morning and they were able to see me after I got off work(4:30).
I drove in and I was out within 20 minutes.
The technician explained why the air pressure indicator came on....
Life is good!

It is with great pleasure that I thank Mak Haiks Southway Ford and Amando Carrasco for the excellent service he rendered during the purchase of my 2020 Ford Fusion SE. I had looked long and hard at Ford Dealerships within the San Antonio, TX area but because of his expertise and excellent communication abilities I chose Mak Haiks Southway Ford. Mando made the purchase of my new Ford easy from picking the right vehicle for me, ironing out all details including financing and all the other minor details. All I was required to do is show up at the dealership, pick one of two vehicles Mando had selected for me, sign the financing paper work and drive away. To say Mando did great is an understatement and I will refer my friends that are in the market for a car to him. When the next time comes for a new vehicle for me I will be calling Mando first.

Crystal R. in sales is absolutely the best , fast- freindly , patient & kind person to deal with. She deserves to be recognized with superb customer service , awesome communication /time management skills. Always made sure the company's many moving parts were all working properly in conjunction with one another to simply satisfy the customer . From showing leadership to
decision making ,planning ,delegating the vehicle making sure it was getting serviced and well taken care of . Most importantly communication, from simple update texts , quick calls or emails by all means anyway of communication- she made sure we were in contact from beginning to end of deal.
We will defit send her our friends& family in which are in need of a vehicle . Thank you once again Crystal . Greatly appreciate your time /business.
Blessings your way.

Desmond was AMAZING. From the moment I dropped off my truck until the moment I picked it up he was in constant contact with me letting me know what was going on. if I called and left a message I received a call back immediately. I do customer service for a living and it's hard to impress ne enough to leave feedback on a survey. Desmond is the example all your service advisors should strive to be.

To the owner at southway way Ford thanks for responding out to me this is very important to the business and makes us your customers feel important. MR. ROCA works in your service department he is a five star representative he loves his job here and goes beyond to make sure his customers are happy and to address what is best for your car or truck words can explain how loyal he is to your business. Mr. Roca knows how to deal with customers who are angry or upset and will always have a smile on his face he will try his best to help you with the issues of your car or truck. Southway ford needs to know MR. ROCA plays a big part on the operation in his department and needs to be recognized for his 100% dedication to southway ford

I recommend Kalahant on MacHaik Southway Ford he really helped me in getting my 0 miles truck!!! He is very helpful and speaks clearly. I m really satisfied with his work would highly recommended him to anyone who wants a new car/truck. He also speaks Spanish so that s a plus. Thank you Kalahant for your service.

Walked in there and left the same day with a new vehicle, Ulisses g. From sales Helped me get into a new vehicle with no hassle or pressure and worked with me through every step of purchasing the vehicle I wanted. I highly recommend you go to him for a new vehicle, best sales man I've dealt with.

Larry Pate was nice and knew his stuff. He went above and beyond.

I traded in an almost 11 year old Ford Focus this past Monday. It had a little over 117,000 miles on it and had to be the best car I've ever owned. Like many of us, our jobs are demanding and must meet deadlines and other critical criteria. I took the car in to Mack Haik Ford when the necessary preventive maintenance was due. During the time that I owned this car, I had it towed 2 times. Both for dead battery only. I never had to have it towed for any other problems and I drove 60 miles a day round trip for work. You take care of it and it will take care of you. I traded it in on a new 2015 Focus. It had just a few miles on it and I felt so "at home" when I sat down in it to take a test drive. Of course, my main concern for getting a new car was to have the assurance of getting to where I need to go on time even though I'm retired. Since I'm 5' 1" tall, I needed something that I can see over the hood to judge distance. This car is all power and I love the power seats, and the automatic door locks for safety purposes. Very important. I wasn't planning on getting all of the "bells and whistles" when I first went in. But after looking at a few different models, I decided I had worked many years using my cars mainly for work so I decided to treat myself to something with more features and I did. Now I hope to be using it for some short-distance traveling. The car I traded in was my third Focus and they were all great cars.
I was truly pleased with the salesman, Jessie Gonzales. He was not demanding and I mean that. He knew what I wanted and what I felt was best for me in this time of my life and was so helpful in assisting me to meet my needs. I just went window shopping and came home with a car that I'm really happy with.
The admin person was excellent in processing all of the paperwork, and was so helpful in explaining all of the extra options. He, too, knew what I was selecting was best for me. When I spoke to my son, he also agreed that I got the best car and options for me, so I knew everything went very well. I ended up with a few "bells and whistles" that I had not planned on, but now I feel like I'm rewarding myself for all of those years that I worked. Thank you, everyone, at Ford.

I have been bringing our vehicles for many years. My daughter took our 2011 Ford Edge for oil change and request to rotate the tires. One tire was fixed for slow leak. She reminded the service man twice. She even brought this up to Carlos and he promised to get her the service. Made her wait another 45 minutes and again tires were never rotated. She was at the service center for 5 hours for an oil change and no tire rotation. However, she did pay for the full service. Carlos promised to take care of her next time. There will not be a next time. I have purchased two New Ford Edge SUVs but will never take our vehicles back for service. Very disappointed with the service. Also there was another customer that waited as long as my daughter for same service and guess what she did not get her tires rotated either. She commented she will never go back.

Great especially the salesman we had. His name was Andy Ramos. If you need a great deal on a new vehicle and a great salesman ask for him & he'll help you out- tell him Robert McCarrell sent you

We bought our song a new Ford Focus and the salesman was so helpful and understanding. We have been a loyal McCombs customer but we will buying our Fords here from now on. Thanks.

Can t rant and rave enough about Julian and the deal he got me on my super duty. Went to all the other Ford dealerships in SA and was met with rude sales staff and no assistance in getting a deal done. This one is no doubt the best in SA!

My sales representative was very friendly helpful and nice

Didn't seem to professional, not wanting to help giving me run around. N last but not least walked out cause he couldn't give me a price on monthly payment kept assuming. Not very professional at all. Will never go back or recommend anyone there. I'm at ancira n got a car within 15 minutes

I have had a great regards for the people who work there.im enjoying my Ford Escape completely..I have NO Complaints.
God Bless the Mac Haiks Southway Ford ..

Best Auto Dealership in the San Antonio Area!! I started my car shopping journey in early August and I had been to several dealerships of all sorts all over and around San Antonio. Mac Haik Southway Ford was actually the last one on my list to visit but now wishing it had been the first one on my list! My salesman Kalahan was the most professional, most helpful, most caring salesmen I had ever worked with. The worst thing about car shopping is meeting the aggressive, overbearing, stage 5 clinger sales guys just seeing $$$ as you walk up to them instead of seeing a person! This Does Not Happen Here Y'all. Kalahan just happened to walk by me and asked if anyone had helped me. He actually was in the middle of helping another customer but STILL made me feel taken care of, answered all my questions, and honestly sold me right away. I had planned to keep looking after visiting Southway Ford and ended up cancelling all my other appointments the next day. Every single person I spoke with was awesome. I'm extremely happy with my car buying experience at Mac Haik Southway Ford, extremely appreciative to have worked with Kalahan, and I m in Love with my new Ford Focus!

Mike Radino is the quickest most concise rep I've worked with. He had all my requests handled before i arrived at the store. All paperwork and people I had to speak with lined up. Transaction was painless. He's a complete pro. I'd recommend Southway again.

I would like to thank Andrew warranty I service advisor at Southway Ford for the great service he provided in rectifying my screen and battery issues and kept me informed in the process.

The f150 I bought is fabulous. Southway corrected all minor defects and gave me a good deal.

Great experience my family has been doing business with southway ford for over 5 years all of our vehicles are from there. They really do know the great meaning of hospitality and customer service I was able to get into my brand new f-150 haggle free and no stress. My salesman was Cuevas great salesman really looked around for what I was wanting and didn t try to push something I didn t want on me. The finance department was great didn t take up much time and Esteban was a simple heres the best we can do and straight forward. I love coming here cause they make me feel welcomed and like I truly am like family, we will continue to do business with them for years to come we have a great relationship so long as Esteban and Cuevas are still here!

I had such a great experience. I ended up going to Mak Haik for an oil change after seeing there was a three hour wait at my original dealer. Mak Haik had given me an hour and a half wait time but it only took an hour. Soooo glad I went to Mak Haik. Carlos really took care of me and provided great customer service. I also enjoy the atmosphere. It was pleasant and comfortable. The staff was enjoying the game on tv and provided drinks for the customers. Next oil change I m going straight to Mak Haik.

Everyone was great, Rocky Sanchez is the best salesman

Everyone is always friendly and helpful when I come into have my Ford serviced.

Had a great experience here. Purchased a used truck, BUT
SERVICE after the Sale Does NOT EXIST. I made an Error it DOES EXIST, I received a call from General Mgr. And HE PERSONALLY TOOK CARE OF IT, WOW I'M VERY MUCH
IMPRESSED WITH SOUTHWAY FORD. THEY DO BACK UP A SALE.
THEY DESERVE 10 STAR RATING.
THANK YOU DAVID DOVE.

In and out service.. Mr. Carlos is the man to ask for. Friendly always smiling and making you feel welcomed.