Extremely fast postage - item arrived within 24 ho...
Extremely fast postage - item arrived within 24 hours NSW to SA. Helpful staff
Extremely fast postage - item arrived within 24 hours NSW to SA. Helpful staff
Tim, Blake & Peter are fantastic.
No matter what issue you throw at them they will go to great lengths to find a solution.
Never to busy to help and always offer a fast turn around on parts and also servicing.
I couldn t ask more.
Griff.
Just purchased a Bianchi Intenso Ultegra. Thanks for the great service from the Sola Sport team especially Pete, Russell and John.
Recently, I have had the pleasure of dealing with Tim and have been pleasantly surprised at his communication and excellent customer service. I couldn t be happier. Thanks Tim!
Not buying another Fox product. My bike has been offline for approximately 6 - 7 weeks now from a warranty job on a Fox product that was a few months old. I send it to Solasport who was the only local establishment in the country to provide local warranty jobs and upon return, while my Fox product has been resolved, a new issue had developed. I ve contacted Solasport again and they requested I send the item back. And now we are on the 4th week of their stock take when really there is a management/ownership change. And whenever I get in touch with someone on the phone they are rude and irritated by customers calling in. You d think they would behave differently considering the business they are in. Will not be getting another Fox product again solely so I do not have to deal with this company.
Always very responsive on email and each time I've had to send a wheel in for inspection the turnaround time has been great. Very happy with their service.
Shout out to Jason and Workshop, who helped me, to help a customer of mine at Drift Bikes Kotara, with his Raceface Wheel.
Understandably Sola, like all in the bike industry, have been slammed with unprecedented numbers of enquiries etc, yet Jason was able to get us a replacement wheel for a customer pronto.
Good to work with Great Warranty on Raceface carbon wheels. Top effort
Great customer service from the boys - always willing to help and go the extra mile.