Sokha Beach Resort

Sokha Beach Resort Review

Reviews 563
4.2
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S
4 years ago

The hotel is divided up into difference sections h...

The hotel is divided up into difference sections however they share the same facilities, restaurants spa etc.

We stayed in a "water" chalet, which was one of the more expensive options.
On arrival we were told about the construction work both on site and from neighbouring developments. Pre-warning at the time of booking should become part of the policy as so many people will have been disappointed at their 'luxury Christmas getaway.'

Huge concrete blocks. Heavy machinery. Noisy and an eyesore, not what you expect when you're paying several hundred dollars per night which by Cambodian standards is extremely high. I appreciate outside development is beyond the hotels control, but the huge construction within the resort is another thing altogether.

The hotel actually offered to downgrade our room without compensation to move us away from the construction... it was a standard room in the hotel block, basic / fine just not what we'd booked and paid for- after a 3hour wait in reception we were finally put in an 'upgraded' chalet.

Internally it was extremely inferior to our originally booking but there was a jacuzzi on the balcony which overlooked the swamp. We thought it would be romantic to have a Christmas jacuzzi together (in the dark to avoid the disappointment of the view) and with a glass of bubbles, however the water jets chucked out sewage and dirty water and bugs when it was turned on. Some upgrade!

The interior of the chalet was like most of the hotel, tired. 5stars in its day perhaps. Doors drop and fall from the hinges when opened. The Shower which is only so so, overflows and some kind of beetle/roach creature appears floating around the tray - from the drains I assume?
The drapes around the bed were chewing gum white - aka grey. Fit for the bin. Tatty robes, no slippers. Rotting flowers. Wardrobe doors removed from the runners, sticking drawers etc.

They were no less than 8,000 light switches in the room, it became some kind of game to find the right one and what seemed like the elusive master switch. It became particularly difficult because half of the bulbs didn't work however the other half flicked on and off, silver lining: disco lighting - complementary.

As for it being a "water" chalet... it's a swamp chalet. Surrounded by dirty smelly water which is littered.
The banks in the swamp are frequently occupied by locals, fishing and enjoying the "private" beach, they bring along a lot of cheer and some kind of subwoofer for their stereo. Not quite the peace we imagined.
I can't blame them, the beach was really beautiful.

However it was a welcome change to the onsite Chinese restaurant which held a private function. They had what sounded like an open mic night. Due to finish at 10pm (according to the notice we had delivered), instead it finished closer to midnight on Xmas Eve. It really was extremely loud but we did have a giggle at the singing in our desperate attempt to find some kind of silver lining in the disappointment that was Sokha beach.

The AC unit is also really noisy, probably because it's on its last legs, judging by the rust and tattered look of it.

The key card / lock to our room stopped working and we were left outside waiting for someone to help for almost an hour.

Housekeeping left the door to the balcony unlocked.

The straw that broke the camels back was the food poising from Christmas brunch. At $60 a pop, it included free flow bubbles (yay) and the left overs (nay) from the Christmas Eve buffet. They told us this, although it was also obvious having seen the excellent presentation of the food at the Xmas Eve Ball, and the sad wilted salmon roses, dried up food and crumby platters of the following day. My partner ended up in bed all Boxing Day violently ill, he ate the shellfish and I didn't, and we can only put it down to that.

On the plus, spa was nice, not ambient but the therapists know what's what.
Food was for the most part good.
Great breakfast selection.
Friendly staff, they smile in the very face of complaints, apologise and walk off.

T
4 years ago

For the price paid, excellent. Stayed at the cheap...

For the price paid, excellent. Stayed at the cheaper budget wing (bookable separately on Agoda), room rate was about US$40 per night. Room was quiet, a bit dark but as I only stayed for one night didn't notice it. No desk in the room and no shower cubicle, but again, this was no issue for a one night stay. All hotel facilities are shared among customers from both the main hotel and the budget one. This means the pool breakfast and casino are all accessible. Breakfast buffet was amazing, by far the best of any hotel I've stayed in Cambodia. I ate 5 full plates and if it wasn't for the fact I was full, would have gone for more. Dinner was nice too, a little pricey for Cambodia but worth it, especially the organic salad from Bokor mountain for US$6. Interesting mix of staff of various nationalities, including one Russian lady and a manager from Malaysia who previously worked at a hotel in Myanmar. He was very friendly and helpful. Would talk to all the guests at breakfast and help them with any issues they were having. Will be back again the future.

C
4 years ago

Hotel of excellent standard but that loses a star ...

Hotel of excellent standard but that loses a star for:
Malfunctioning air conditioning in the room
Broken bathroom suction fan
Mold in the shower
Beach towels not always available in the morning
Insufficient deck chairs and umbrellas on the beach
Total absence of waste baskets on the beach
Have no change in dollars or local currency
Lobby staff not always available
Great:
Catering
The breakfast buffet
Cleaning (24h service)
The green estate
The overall appearance of the Resort.

P
4 years ago

Big Chinese like beach resort. Nice beach, room (m...

Big Chinese like beach resort. Nice beach, room (my room) was poorly designed and built: bathroom & toillet are built with thin glass, people in the room can hear what is going on in the toillet. Rooms are dark and stuffy. Over all, the room is not comfortable.

T
4 years ago

Nice place to chill out , oldie sentimential song ...

Nice place to chill out , oldie sentimential song 80/90,
can open air concept, windy
.saw some smokers smoking while dinning .
Fair bit of japanese , angmo and no PRC . Food price fair , allow some finger food from outside restaurant ..if u have a local with u .

Some Liquor expensive a bit , other consider fair price

B
4 years ago

Good location in the center of Saracen bay, functi...

Good location in the center of Saracen bay, functional keep in and out service for the ferry,
Bungalow mana well furnished but the hairdryer, with buons likely to avoid excessive consumption of current, short supply a bit 'on the island, but I must say that, considering the temperatures, it does very well without.
At breakfast nothing is missing, too bad the industrial fruit juices, with all that good of God.
Average restaurant, even with prices, good fried rise, perhaps the best of all, and in any case you can eat well anywhere.

T
4 years ago

Ok

K
4 years ago

Like

S
4 years ago

ok

L
4 years ago

Nice hotel with a very welcoming staff. The pool i...

Nice hotel with a very welcoming staff. The pool is big and quite deep. The kids' corner is a bit small. Otherwise there is a rate (as well as rooms, I think) for Khmer. The rooms are spacious but very old. The cleanliness is average with lots of mold in the bathrooms.

Sokha Beach Resort

Sokha Beach Resort

4.2