Snowtrax / Proslope / Salomon Reviews

Injured during first lesson. A dangerous place to learn. - My wife had her first ski lesson here a few weeks ago (20th January 2019). She was doing everything right - weight forward, feet apart, knees slightly bent etc, when the tip of one of her skis caught on the matting and threw her forward (which you wouldn't think is even possible). She landed on her chest and was quite shaken up, but continued with the lesson. When we got home that evening, her neck and upper back were hurting and she was in pain when breathing. She went to minor injuries the next day and was told she had whiplash and a fractured Xiphoid process (lower part of the sternum). She was in a lot of pain for a couple of weeks afterwards, and this incident has unfortunately put her off skiing (at least for this year) which has meant we have abandoned plans for our family ski holiday. :-(

I'm a keen skier, and I am cross with myself for suggesting that she learn on a dry slope, as an injury like this could not have happened on snow. We only went to Snowtrax because Hemel was fully booked that weekend. If you are thinking of learning to ski or snowboard in the UK, I would strongly recommend going to one of the indoor snow domes at either Milton Keynes or Hemel Hempstead. I learned at Hemel a few years ago, and even though it is a little more expensive, the quality of instruction is far better and the lessons are longer, so much better value for money... and you're less likely to hurt yourself.

Great place for a bit of fun for kids or adults...never too old for ringos. Good place to learn to ski or board if you are planning a trip to the slopes in the future. Friendly and helpful staff. Large restaurant and bar area to relax in even if you have no desire for outdoor activities.

Have only eaten here, food is okay. Limited menu. Good for a quick stop.

I'm sorry to say that since attending their lessons I've gone downhill rapidly...

I only came to get my board serviced and look round the shop, so can't comment on the restaurant or slopes, but the staff in the shop know their stuff and are really friendly. Good service and great range of products

A 7yr old birthday party on Ringos. Everyone had such an amazing time and loads of fun. Highly recommend

Had a great time 4 my husband's birthday treat. It catered for group members aged from 20s-70+ years. A really good family time together.

Did the ringos and the alpine play park. Children loved it.
The food in the restaurant was lovely in particular the children's chicken nuggets. Disappointed that the soup of the 'day' had run out by 1215.
And slightly disappointed that snowtrax did not fall silent for remembrance day at 1100.

You can have lunch whilst the kids do their thing and you're right next to them

Bindings ordered 1.30pm on Monday, received before 12pm Tuesday. How awesome is that. Top service guys, thank you!

Great expertise in the shop
They take their time to ensure what you are buying is right for you. Had ski boots fitted and their wealth of experience helps. Well recommend. Friendly staff

Great for kids party, food seemed overpriced for the poor standard of the restaurant area.

Great slope, friendly staff and nice alpine lodge that serves good quality food.

Good value for skiing with good facilities. On my first ever visit today I found the attitude of staff to vary between uncommunicative (ski session bookings), indifferent (staff waiting on tables)and apparently resentful (staff taking handling my vegan requirements for a coffee). In contrast with the relentlessly positive and encouraging attitude of the ski instructors themselves.

OK but a bit pricey and not worth it for over 10"s unless skiing or snowboarding. Only suggest ringos and ski bobbing for little ones

The surface is nothing like real snow unfortunately. Was worth a try, but wouldn't go again

1st time, 45min lesson.
In time you walk down, time is nearly up, but the instructor was great and I enjoyed it.

Our children 9 and 8 had a fab time! The park is great as they love the trim trail.
The pirate ship is more for younger children but the trampolines were a big hit!

The snow Trax itself was awesome!!
The staff were friendly and helpful.

We will definitely be going back again soon.

Great activities for kids and adults alike. Nice food and snacks in the restaurant too.

Skiing not great for someone who's been on snow and only snow before and the slope is abit short.
On the bright side food is lovely even if there isn't much of a choice.
I definatey recommend it if you want Togo skiing but can't aford to go abroad!

Glad to see someone at the bottom of the ringo slope this time making sure the kids at the bottom didn't have whiplash injuries like last time. The food for the party was lovely and the kids had a great time.

Great instructors, good hire gear, excellent bar and food. Currently having snowboarding lessons and loving it, feel more confident with each lesson, can't recommend it highly enough, give it a crack!

Very helpful, nothing was too much ugh trouble for Paul, who fitted my son s new Boots. Excellent service.

I've been here for snowboarding lessons, great facilities and helpful instructors! I would definitely recommend.

Great park area with toilets close by and picnic tables

Had a great time here for my boys birthday at the adventure park, then had a really nice meal price was good too

Had a good time, however the main car park is on mud downhill, and no stairs or footpath leads back up to the main entrance, so you have to walk up on the side of the road with cars coming and going half a meter from you, not the best thing with kids. Then on the slope, you have a moving rope aid getting back up, but it has no handhold or anything, so when wet, kids cannot grab it, they constantly need adult help, so be prepared and arrive in clothes you can move in. Otherwise good fun, good range of activities, professional staff, good restaurant, big enough for parties even.

Great place to go skiing, friendly staff and a reasonable price. What out for the drag lift, its a nasty one!

I love the snowboarding teachers especially Annie and the hot chocolate is yummy....it's great fun here I had my birthday party which was awesome

Always well received here, though the average age of my group precludes us skiing or any thing else, but quite happy to sit and watch, and enjoy a well made and presented hot chocolate or coffee.

Great place with helpfull friendly staff and a really good place to just go and grab a bite to eat

Kids love the ringos and ski Bob's.. great to watch them enjoying life while we enjoy a coffee

Great fun, can be busy so don't be surprised to have to wait for a button lift. Has a bar/terraced area too for parents just watching and wanting a beverage

Great fun for kids ring is and ski bobbing. Food was great with the most amazing chips. Made for a great night out

Great staff good selection of gear and good facilities

The outdoor play area is great for kids. We went to a Birthday party there and had a really great time. Good for children aged 5-12 I would say. Haven't tried the alpine side of the venue but for the children's play area and friendly, helpful staff 5*!

My 6 year old son loved his first lesson .We will go again .

Great place and location, brought the kids here whilst holidaying in Poole, they loved it. Nice restaurant and terrace to watch the action on the slopes.
We'll recommended

Great fun. And reasonably priced for the experience.

Nice place to spend a few hours, my two boys loved the ringo's and ski bobbing.

Booked skibobs for in a half hours time when it got to the time they realised that one of our party was under age. They managed to fit him on the tubes but could of been avoided. Plus high prices for any of the drinks.

Fantastic staff. After working as a ski instructor at the centre for many years (a long time ago), i now take my daughter to the Wednesday morning ski tots session and it is just great!!

It was honestly amazing for my bros bday he loved it we loved it had amazing food and things you have to go hear!

Nice place to have children's parties or learning to ski. Great food. Lovely outdoor Alpine park for children.

Great place with exciting fun for the grandsons birthday party.

It was fun!! My 4 year old was scarred at the beginning but after 1 go he loved it! I loved it too!

Excellent customer service - very approachable team who are eager to help (not in annoying way). They made sure my delivery arrived in time for a particular date. Highly recommend.

Brilliant day for 3 year old grandson. Will go again.

Great fun on the Ringos and in the adventure playground. Staff member was very unenthusiastic though - he really didn't want to be there!

Most staff friendly but the old man instructor was a miserable, showed no interest, patronising clown! Put me off snowboarding have a donut like that teaching me.

Great for keeping the children occupied. Great park

Great online store with second to none customer service. Maxine was even kind enough to fix my ordering mistakes for me -- thank you!

An amazing place to learn to ski, with stunning backdrops like Mount Blanc

Great place for kids . Adventure park is great for five year olds .