SnelStart Review

Since I have been doing business, I have been accounting with Snelstart. Over the last few years I have noticed that I am becoming increasingly annoyed with the package.

This started years ago with the transition to a small number of subscriptions. As an entrepreneur, I am dependent on the subscription function. Because of this, I pay the same fee that huge companies pay for the software, while I make small turnovers. In the past, I could just purchase the modules that I actually needed. Now I am obliged to pay for a range of functions that I do not really need.

Another annoyance is the web client. It seems that 'for a moment' considerable investments have been made in this. If you look at the site, you will see that the software download is not available for macOS, but that you can log in perfectly for this on the web version. However, for all components that are essential for billing, it is recommended to install the Windows version within that web version. The extra modules that I pay for are not available on the web. The promise that any other OS can use web, therefore only applies to the most basic components.

Another annoyance is the implementation of e-mail. It is possible to send invoices by e-mail. Snelstart allows you to communicate under different brands (every service has its own invoice template, own brand and own account), but not that you can set a sender address per invoice template. Weird that only a partial solution has been developed and deployed on issues such as user branding.

Overall, I also notice that the number of hours that I have to call support is really going up in the last two years. In addition, I actually do not feel that there is really development in the package. Apart from a new integration every now and then. The feeling that developers have been traded in for cent counters. Snelstart once felt nice and personal. It was the underdog compared to the Exact's of this world, where it was really about the customer and a strong product experience. What a good time it was.

Quick start is perfect for me! It works very easily and I was also very kindly helped with a question recently. So top!

There really are more people to be accepted on customer service. By default the waiting time is now + - 10min!

Super nice organization. Friendly staff who assist you with a question.

Hard to reach, unfortunate that you have to stand for 18 minutes.
HIerna tried half an hour later but again after 8 minutes no contact. I transferred my client to Exact, you will be helped quickly there.

At first sight, Snelstart is a nice program, but after working with another (online / browser based) program on the advice of a colleague, we will never go back.
Typical case of overtaken by the competition in my opinion.

Another small "problem" with cancellation in which I had hoped for leniency, Snelstart decided to stay on its stripes. Missed opportunity.

Snelstart's software is so incredibly slow, really not normal. Dear people from Snelstart, you charge subscription fees every month, do something about your servers! It won't be that slow anymore in 2019.

Fairly good accounting program, but less suitable for a wholesaler. The online (Cloud) version is very unstable and crashes several times a day.

Only works in a windows environment! If you have an apple you have to pay an extra fee for a cloud solution. This is very tactfully tucked away on the website. The waiting times on the phone are also very long.

Can combine my holiday with a visit to quick start in a unique location. A warm welcome and an open relaxed atmosphere. Employees with genuine interest and a listening ear.A company that listens to the customer and follows the latest developments in accounting. Multiple contact options, I regularly use twitter and I always get a quick and professional answer. 05-07-2017 Jan Nijhof

Wonderful package but .... Work there for 16 years but since the Cloud solution slow and many problems. Bad communication from the helpdesk department. Only answer; we do our best but I do not buy anything for it.

Quickly used for 4 years. When the company grew, opted for a more extensive package. 2 days late with cancellation: you have a notice period of six months. What a bad aftercare, even find it a bit pathetic.

Pay attention!! canceled everything but keep writing off! Paid a year too much!
Promise to solve this but never done!
Unfortunately! been a member for at least 10 years ...

Start working online today on the recommendation of quick start. After a day of loading, the computer was ready. Result: cars can no longer buy in and sell and the entire stock of 300 cars has disappeared.

A quick start call takes someone in after 28 minutes: well, sir, we no longer sell garage packages.

Isn't selling something different than maintaining in my opinion? No, according to the service employee, this was not the story.

Amazed, perplexed and turned away.
After being a paid customer for 12 years. According to them, the solution is nowhere to be found and should I report to another company.

Too antisocial for words.

Due to an update so that everything should work much better, I have lost everything but everything that has been built up in 12 years.

Thank you quick start and your fantastic service department.

Accounting software with a good price / quality ratio
- Low costs and fixed prices;
- Generally easy to use;
- Helpful customer service.

I had to switch because of my accountant. A huge slow and log package with lots of bugs. You clearly notice that things do not go well in terms of development internally at Snelstart. Many things (such as invoicing invoices) can only be done via a desktop application that only runs on Windows and is clearly obsolete and unclear (and slow) in terms of interface. In 2019 you really can not get around and there are much better options. The customer service is barely reachable by phone because of the long queue and via the chat the answers are below par.

I have been on hold several times longer than half an hour in recent months. No response to mail, chat function is off. Can't do any administration since the beginning of this year! Worthless club !!!

In one word a great products, and excellent support.

Excellent package and very user-friendly. Also a great price, which remains affordable (so no ridiculous increases over time). In my opinion, this is a much better alternative for administration and accountancy firms compared to other "larger" providers (Unit4, Accountview, Exact, etc.) that cost more, but deliver less. Customer service is also easily accessible and provides the correct information. Highly recommended!

Very poor service! After 9 years of being a customer, they believe they can treat you as old waste! Very badly helped and totally not thinking along with the customer.

Hereby I give the company Snelstart a warm bath. Last Tuesday, I got stuck in my accounting program and grabbed the phone to consult the help desk. My problem was solved with a very friendly person on the helpline. Due to my own input it came to the point that I myself had partly contributed to this. I therefore asked for a round of applause from the helpdesk employee who did this very sporty! However, it appeared that the lady in question that, for me, quite normal, appreciated this customer-friendliness and confirmed this again by post. Thank you very much for your remote assistance and this wonderful surprise.

Good stable software for a reasonable price. Program is regularly updated and keeps up with the times! Even if administration is not your thing, you can handle this. Highly recommended for both the small independent but also the slightly larger entrepreneurs.

You really do not receive a response to questions if 3x have been sent to the administration to cancel. Just don't respond.

Update:
I was finally called by Snelstart today, good to admit that they made mistakes. They are going to resolve the matter and learn from the mistake they have made.

Snelstart offers simple solutions for complex accounting issues. Good software, good service, good company! The packages and services are easy to use and even if you're not such a number gun yourself, they can save you claws with money and tons of time. recommended!

I give SnelStart 4 stars because I think a product is never 'finished'. There must always be a striving for improvement. In terms of support, I do give 5 stars because it is TOP with capital letters. Whatever I call, I am always expertly assisted and, if necessary, called back. I am very happy with the SnelStart App of which I saw a sneak preview at an open day of SnelStart more than a year ago. I couldn't wait ....
Lately you have noticed that SnelStart is gaining momentum, there are much more regular updates and extensions of the software and I am very happy with that as a user. I post wishes I have on the SnelStart knowledge square and I have already noticed that this is taken into account because I found functionality in an update.
I wonder what is coming in the near future.

Do you use Apple? Then a KNAB coupling, for example, is not possible. Drama, you have to figure it out yourself.

Problems with starting the system, customers cannot help
so just call after customer service
After 35 minutes !! no employee on the line yet
Very bad thing!
Number of customers who have to come back later to be able to settle their invoice is not included
System works great, the service they have to improve considerably otherwise I am forced to move on after another.

since the introduction of the online accounting system have only encountered problems. System is sometimes down for hours. Bugs are not fixed. In short, it is better to take a bookkeeping program of 1000 euros more per year, then you are even cheaper and you also have much less stress.

Of course they promise golden mountains when you switch to their new online package. But then you have to get rid of your expensive paid Snelstart software package and an abb. take.
For the sake of convenience, they did not remove the bugs ..

Cons:
- very slowly
- you often cannot choose a printer, you have to close the software and restart, sometimes 5 times in a row.
- many errors and bugs.
- with some regularity the backups are not properly written, so it is advisable to make and check several.

benefits
- unfortunately I can no longer mention anything, the benefits that were there have all disappeared, they are not cheap, service is poor and the package is no longer being developed.

Reaction to Snelstart, this review was written years ago, when you switched from a software package to a subscription form.
At that time you didn't want to help unless I switched to the subscription form. The old package that we had bought for a lot of money and for which we also paid annually was no longer supported. We have since switched to a more reliable party.

This package is great for the starting entrepreneur. A real outcome.

extremely long waiting times. No response on mail. My administration has been out for days and I do not get support.

After installing quick start 12, administration no longer works, then back to 11, still not, now back to 10, administration works, but quick start installation prevents operation of other software that I need for my work. Is not resolved proactively, unfortunately, has already cost me hours. Bad thing.

very sorry but online software just does not work as expected.
can not make an offer in this program and send it to a customer.
can not send a reminder.
and can not import invoices from the mail what should be possible.
I'm going to a different program.

After waiting for 22 minutes on the line, the line is simply broken without talking to an employee. Where you quickly got someone on the line a few years ago you now have to wait a long time. Be sure to look around for another company.

Great product! Service is great, when you have questions, which in my case is fast, they help you perfectly! Never again anything else!

Nice program with an even better help desk, I am a financial advisor and many of our customers work with Snelstart and every program has its advantages and disadvantages, but Snelstart certainly does not disappoint. The helpdesk in particular is very good. Minuses are support for implementation from other packages (refer to third parties) and the Speed of the program although this has already been greatly improved! Still 5 stars are very satisfied.

Do NOT sign up for the free trial program. The program is slow, not online, outdated, there is much better for less money.
By the way, they also spam your entire mail and keep calling even if you indicate that you do not want this.

More than 25 years a customer but super poorly treated with a question. Bad service very unfortunate this

Taking out a subscription is not an art, the software works great. Changing and canceling is a completely different story. Appointments do not appear to be in the system with the result: paying 9 months for something that is not used. Employees do their best but are not "staff" for nothing. "Is not in the system ...". As a small freelancer, you are at a much better address at another party.

I have had a small company for years and therefore used Snelstart XD for the ZZP_er. This was phased out in mid-2015. Since then I have therefore no longer paid an annual contribution. However, now 2018 I bought a new computer and because I will stop as a self-employed person at the end of next year I did not want to learn the "normal Snelstart". That's why I called Texel and I received an email with the link of the old XD so that I can finish the last 2 years with confidence.
Of course I offered to pay a fee for this, but this was not necessary. WHAT A SERVICE.

More than 4 years a customer at SnelStart, after advice from them acted in a certain way to take an administration to a new account, but this appears to be absolutely not working, but all the help is missing and they just let you choke. The service is actually crying and there is no way of thinking along with you or understanding to come to a solution. Find out for yourself. The tone of certain employees is also just terrible. "Then you just create a new administration". And that says a company that should be proficient in this, so you can "re-enter" all your customer data, but without knowing what that data is, after all, you can no longer enter your own administration.

Poor customer service, long waiting time, promised a lot, but it turned out to be impossible.

I am an HR Manager in the high tech sector where innovation and creativity always come first. Snelstart has come to my attention as a progressive organization that is extremely people-oriented. They dare to take steps to make cooperation between people, employability and vitality of employees a priority. Snelstart is not only recommended as an employer, but also as a best practice organization in the HR field.

read the comments below during the long wait. never mind......

Customer service has been very difficult to reach several times. Today after 27 minutes !!!!! waiting hanged.

NOW HAVE A HALF HOUR IN THE WATCH, YOU ARE THE FIRST NEXT THAT IS TURNING. THERE I SHOULD GET WHAT UP.Is perfectly solved via Facebook

moderate knowledge of sql while she wants the fast start database to run there. opening hours in google are not correct, they are only there at 9:00 am, something I personally find late for b2b support.

As a starting entrepreneur well on the way helped by topper Koen within SnelStart. Super easy package for bookkeeping, those hills called bookkeeping are not even a threshold anymore!

Very bad administration experience, they just keep invoices while I have indicated several times that I no longer use it. I now use a free open-source package that has more functionalities. First make sure that your own administration is in order before you put a package on the market.

For several years already a very satisfied user of the Snelstart accounting program.

Works OK but the web interface is very slow. In addition, importing PayPal statements works dredging and does not even work after following the knowledge base article.

Great program. Clear and easy to use. Very friendly employees.

Good service and good software, especially for freelancers a must.

Quickstart works reasonably well. The user interface is, in my opinion, not really clear and not user-friendly. But the biggest problem is that it is so slow. If you start the software and want to open an administration, you can in the meantime feel free to make coffee and drink ... And that is really not my hardware or internet connection, because they are optimal.