Smyrna Eye Group Reviews

Do not visit this eye care center. After 3 phone calls I was finally able to get a follow-up appointment for a scratch repair on my lenses. Showed up for the 8:15 appointment to find the doors locked and they did not allow anyone in until 8:35. Then they crowd everyone in the small closed entry way to wash their hands and wait for the receptionist. Then when we complained about the the wait time, they told us they were in a staff meeting. Complete disregard for the customer. This mirrors our first appointment when we bought the eye glasses. They rush you through everything, try to up sell you on every options without explaining your choices versus your medical plan benefits. I only went back this time because of the warranty that we paid for. Will never go back!

LOVE Smyrna Eye Group! The staff are professional and polite. The Doctor was very informative when it came to explaining the issues I ve been having with my vision lately. Just an all around great experience! I have now referred all of my family and friends to check them out and I highly recommend you do the same!

Excellent service, and i loved the modern equipment. Dr. Vuong was very patient and took the time to explain my results thoroughly and in a way that i could understand them as a novice. I highly recommend Smyrna Eye Group.

I do not like to put companies or anyone on blast, but after all of my failed attempts at a resolution with Smyrna Eye Group, I am going to do just that. I ordered glasses from them and ended up disliking them very much. They refused to refund my money & my insurance also refused to refund me; but promised they d help me find new frames. They took back my brand new lenses & frames, while they ordered a few frames for me to try, but never did and never contacted me back, nor never responded to my multiple emails. Not only did I lose out on my eye insurance benefits for the year by ordering these glasses that Smyrna Eye Group took back, but Smyrna Eye Group also has $120 of my own money as well. I barely make much money & getting new glasses was a big expense for me that I saved up for, for a while. Now I m out of all that money AND new glasses.

I felt welcomed at this eye clinic, and the doctor and staff were friendly in getting me seen quickly and helping me search for glasses. I was however misled in the beginning thinking that the total for my new glasses and copay was one price when it was actually more than double that. Then, the lady at the register added another $10 on to the price at the register. It would be good for staff to be more knowledge about pricing and benefits so that the client will know if he/she can afford everything before making a hasty decision. Other than that, I will most likely be back.

The best doctor I have ever had in the last 25 years and her name is Dr. Hadadi. I can not rave about her enough. Dr. Hadadi, really cares about her clients and their vision above and beyond the call of duty. If my medical would stop, I would pay her directly out of my pocket for her wonderful care and detail of everything. Blessings to Dr. Hadadi, and her wonderful staff. Such a large choice of glasses and contacts. One stop shop.

I'm in . First timer with eye care and this practice and I truly appreciate their handling from the initial call to checkout. up to date machines, clean and spacious, follows covid guidelines yet still Inever felt rushed or unheard. Maria and Roberly were my medical technicians during my visit, they were instrumental in my visit flow, friendly yet professional and informative. All my question s got an immediate answer no hmm or umms. I met with Dr. Bowser, he's the first to tell you he's a visual guy (which lines up with his occupation ) so he explains with picture examples, easy medical terms so you can follow along, super thorough and GREAT bedside manners. I felt hearddd and no question felt silly. It goes without saying that I recommend you see him if you're interested in this practice. I'd say more but I'll stop here, just know your eyes are sensitive and precious and who you pick to care for them should love doing it with a passion (like Dr.Bowser ) thank you Maria and Robely you ladies made my first time an awesome one!

The doctors are nice here and I appreciate that so much of the paperwork is automated. The whole process is very efficient.

I had a great visit and really appreciated the professionalism of this practice. I've had lasik, which can make subsequent eye exams tricky, but Dr. Vong was awesome. She was efficient and helped to get my prescription set quickly. I'm excited for my new computer glasses and look forward to coming back in the future.

I took my Grandson in and he got glasses it took over 4 weeks to get them. We had them for less than 2 weeks and they snapped into. I took them back today May 23rd and the repair guy said they have no warranty and I would need to pay $30.00. I need advice.