This is an incredible company run by wonderful and talented people. SmartWebPros manages two of our company's websites and they do a top notch job. If you are looking for a great web provider and a firm that employs some of the smartest people in the industry then SmartWebPros is the place to go
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What is Smartwebpros.com Inc?
Smartwebpros.com Inc is a London, Ontario-based web design and digital marketing agency founded in 2002 with over 20 years of experience. They specialize in building websites, managing SEO, and providing digital marketing services for local businesses. The company operates from three locations across North America, including offices in London, Kitchener-Waterloo, and Edmonton. Their team has built over 500 websites and holds an award-winning reputation for professional design and fast delivery.
What are the website package prices and guarantees?
The company offers fixed-price website packages starting at $0 for a free one-page trial, with starter plans at $650, popular business plans at $1,250, and professional plans at $2,150. Custom e-commerce or large sites start at $3,150. Every package includes a 30-day money-back guarantee, and all prices are listed in Canadian dollars with no lock-in contracts.
How does the website building process work and how long does it take?
All packages are designed to launch in approximately three weeks, with the professional plan offering a 2-week fast-track option. The process includes a free strategy call, package selection, design and build phases with client approval at every step, and unlimited revision rounds until the client is satisfied.
Where is the company located and which regions do they serve?
The agency serves clients in London, Ontario, and operates across North America with offices in London, Kitchener-Waterloo, and Edmonton. They explicitly state they are not an overseas agency and focus on being locally rooted in the London market to better understand local business needs.
What do most reviewers praise about this business?
Reviewers frequently praise the team's professionalism, quick response times, and ability to turn complex requests into functional solutions. Many clients highlight the personal communication style, the team's willingness to brainstorm strategies, and the consistent delivery of timely results even for bulky projects.
What is the current rating and how many reviews exist?
The Trustburn rating is 4.6 out of 5 based on 18 reviews. The majority of the feedback is highly positive with multiple 5-star ratings, though there are two 1-star reviews that highlight significant operational failures.
What support and warranty terms are actually stated?
The website mentions a 30-day money-back guarantee, a 90-day free edit support period for the popular plan, and a 1-year free edit support for the professional plan. Custom packages include 1 year of post-launch support, and all plans offer a 30-day free editing window after launch.
How can a new customer get started or book a consultation?
Clients can start with a free 7-day trial of a one-page site requiring no credit card, or purchase a starter package for $650. The process begins with a free strategy call where the team learns about the business goals before picking a package.
What languages and countries are served?
The company provides services in English and operates primarily in Canada, with specific office locations in London, Ontario; Waterloo, Ontario; and Edmonton, Alberta. They also offer toll-free support at 877-806-5522 for inquiries.
What awards and recognitions has the company received?
The agency is BBB Accredited and has won an Integrity Award Finalist recognition. They have been recognized as award-winning for over 20 years and maintain an A+ rating on the Better Business Bureau platform.
What specific themes do multiple reviews share?
Clients often mention the team's ability to handle complicated issues and deliver functional solutions at a great price. The team is described as intellectual and competent, capable of reshaping online presence efficiently while maintaining reasonable costs.
What concrete details define their service model?
The website states they have been in business for over 20 years since 2002 and have built 500+ websites. They offer a free strategy call, fixed pricing, and no lock-in contracts as key features for their service model.
What are the standout features of their service?
The team is known for their quick response times and ability to handle complex requests efficiently. They also emphasize their local presence in London, Ontario, and their commitment to helping businesses succeed online through personalized strategies.
Is Smartwebpros.com Inc on social media?
Smartwebpros.com Inc has official profiles on Linkedin.
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18 Reviews
ACE TRASHBUSTERS LTD has been working with SMARTWEB PROS for years now and I have had nothing but great things to say about our experience. We dealt with other companies in the past and had nothing but problems with them. SMARTWEBPROS work is professional and they are always there to explain any thing I need to know about advertising on the web or my website. When we need changes to our web site it is always done quickly. When it comes to advertising on the web they are the only ones I trust.
Excellent group! They built our company website and did an incredible job. I love working with them. I dream up what I envision the site to look like and once I explain it: they make that dream come to life! Even when I think I'm asking too much or my request is too complex, they make it seem easy and complete the task very quickly (sometimes on the phone as I am explaining it). The other really nice thing is not only did they make our website everything I envisioned but they made it to where I could easily adjust it (and I am not a computer savvy). They made simple forms and walked me through how to use them, and now I can easily keep our website up to date. I would definitely recommend them, especially Kayla and Erin. Thank you SmartWebPros!
I've worked a lot with smart web pro's, primarily with Derek Bekaan. In the past four months, we have completely reshaped our online presence. During this process, I have made dozens of in-depth requests; all of which being completed to my standards by smart web pros. They have earned the respect of the company I represent, as well as myself. If you're looking for a solid company with intellectual individuals, and want a reasonable price, SWP's is the company to use.
The guys at SmartWebPros are brilliant. I've been amazed by their great work!
I've been using Smart Web Pros for about a year now for my business and continue to do so. They have been amazing to deal with in every way. Would highly recommend!
Fantastic team of competent professionals! We came to them with a bulky project and some complicated issues and they have consistently delivered timely results and functional solutions at a great price. Highly recommended.
Great Experience dealing with Smartweb Pros. I started with a website in which they were easy to work with, creative and walk me through the steps of building a custom site. After doing a great job with my website I started using their SEO digital marketing services and our results have been outstanding. They monitor , alter and review our results on a regular basis. Everyone that I have ever dealt with at SWP has been excellent. Great company to deal with!
Very happy to be working with Smart Web Pros on the Alarmtech website. We have a whole team of people helping us with different strategies for best results.
I sincerely enjoy working with the team at Smart Web Pros. They are all very knowledgeable and keen to help. Their quick response times are especially appreciated.
Great experience with Smart Web Pros! Took their time to train me on things I had no idea about. Great company and great people. Thanks!
Worst experience ever with this company. The owner is very unprofessional. He puts up a pleasant front, but once it comes down to doing business he doesn't deliver.
They've owed us money since January, and won't pay us.
Outstanding customer service, organized and comprehensive web design and follow-up, excellent advice adapted to the business and business owner, and great support as the business grows and evolves. Highly recommend.
Jeff and his team at SmartWebPros have revamped our London Silver Dolphins swim team website with efficiency and expertise. His office space and his agreeable staff made meetings fun and collaborative. Thanks, Jeff!
Smartwebpros built us an amazing website. They are always there for us whenever we have questions or concerns. They offer exceptional customer service. Our calls are always answered and any changes that we request are done immediately. Our website is visited daily thanks to the great service from Smartwebpros ensuring that Marconi is on the first page of google.
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About Smartwebpros.com Inc
- Website
- smartwebpros.com
- Address
- 240 waterloo street
- Categories
- Marketing and advertising
