Awful customer service, if you're thinking about joining here, I would seriously advise you to look elsewhere. They aren't worth the time and effort, one of the worst credit unions I've ever worked with.
There's tons of hidden fees if you have a small account. I was a faithful customer for years and one day I started getting charge after charge for seemingly nothing. I called and asked about it and the guy who answered said the fees were listed in their change in ToS which was sent out 1 month before, and they could only be waived by starting a line of credit or refinancing through them. He was also a jerk about it the whole time and blamed me for not already having a line of credit.
The next customer service rep I contacted to get full transcripts of my account from day one was very helpful. That's the only reason for the +1 star.
Out side of having to stand outside due to covid19 it s always a great experience going there. Every is always so friendly and helpful
I was very impressed with the level of service that I received at SkyOne Federal Credit Union. I had recently changed jobs and was looking to re-invest my 401K. I made an appointment with Geoff Palenik, Financial Advisor at the Hawthorne branch. Geoff took the time to really get to know me and understand my financial situation before tailoring solutions to fit my needs. He asked all of the right questions and really took the time to explain my options. I ended up making a second appointment once I finalized my decision. It was refreshing to feel that I wasn't being pushed or rushed into a decision. When I returned, Geoff had all of the paperwork ready for me and really made the process, effortless! I feel confident that Geoff had my best interest in mind
Monique DeLuca is the definition of superb customer service! When Another competitor cut my interest on my Money-market acct, I was looking for a new home. Monique made the process smooth and seamless! Would highly recommend reaching out to her for your financial needs! Hands down one of the best in the business!
Ridiculously BAD customer service! I was the victim of identify theft, and they are still sending me to a collection agency. I have called them MULTIPLE times to discuss this. Rep said a Manager would call me back and then NEVER did. The last time I called, they said the account and matter had been closed down. So, I thought that was the end of it, but low and behold, I get another letter from them saying I'm being sent to collections and that this fraudulent account will be reported on my credit report. I've told you I was a victim of identify theft and you still want to send me to collections? All I can say is BRING IT!!!
Made it hard for Minorities to receive their Sba Loans. I do not trust them with my money! A random hold gets put on your whole account after I already used the funds, not to mention with out warning!
I have been a member since 1968 and no matter where I go {both work and pleasure} I can always depend and rely on my association with this credit union. Now that I am retired I still am completely happy and satisfied with the services even though they are not local - hence I also belong to a local federal credit union.
skyone.org
