SIPAL S.p.A. Reviews

Too much expensive I pay 500 p. for badecir only my leg and it was very bad service

Amazing experience and such an incredibly decent and friendly staff

Very clean, professional, organized, the only thing is they're over priced and some of the staff is not as good as others.

Sorry for the long post ,but i wanted to say what happened in details .i had a gift voucher on my BD with an amount to spend at sipal spa for any service , it wasn't mentioned in the voucher that i had to take an appointment so i took the day off today so i can go while my child is at the nursery , at first i wanted to make hair treatment , i was told that specialists for that service are not working today , so i asked to dye my hair , the answer was the same as well ,so i went for a hair mask , facial treatment and massage , after i finished the facial treatment which was very good , i asked if i could change the massage and do wax and moroccon bath instead so they told me sorry because you didn't take an appointment so my experience was good but i ended up not really satisfied or happy bec i was told sorry for every service i wanted to do for not taking an appointment so i preferred if they had told me that the customers who took an appointment will go first for their services then you will take an exception since it's your first visit and you didn't know.

A friend and I booked for a massage. We went as soon as we reached, we were seated in the waiting room,the place is extremely dark, the floors exerted too much noise while everyone walking around was making too much noise due to their heels friction on the poorly placed floors. The acoustics are completely stressful to wait listening to it. The music played both sound and choice of music made us extremely anxious. It was loud and fast paced. Generally tracks played in spas should help you relax. The guests were speaking super loudly on the phone which added to more tension. Especially that the walls and acoustics are completely adding up the tension. Too much furniture, minimalism in spas are important. After 20 minutes (as we reached 10 minutes early) even though we booked, we waited almost 11 minutes. Collectively 21 minutes we were left feeling agitated and anxious. We asked the receptionist When will we be attended? , she said shortly. We said it s taking too long we thought what s the point of booking before hand? She s like So, you want to cancel? We were like yes. Zero understanding of how to deal with clients. We left a spa feeling way worse than how we entered.

Professional services with professional Administration