Simpson door company Reviews

Poor quality doors. The door they sent out had 'chatter' marks, long horizontal lines across the door, that were clearly visible that they said was due to the packaging rubbing. For the price it's definitely not worth it and would never order another door from them as they have refused responsibility and said the finisher should get the marks out.

Plainly put, poor quality doors and poor follow up service so DON'T do business with them, you will regret it like we do.

We bought an expensive wood entry door made by Simpson. The door came damaged with veneer bubble. When we contacted Simpson via their Bay Area distributor, they first did not want to fix it and sent us an email with some googled steps about how to fix veneer bubble. We contacted them several times and explained that this is a warranty issue and they should fix it. They took the damaged door promising to fix and send it back in 4-6 weeks. It has been 3 months and no door in sight. My family and I are using a plywood sheet instead of the entry door and Simpson is no where to be found and not responding. Terrible customer service experience

Simpson door plant never looked like a a fairy tale land type country not that colorful. It's just a basic manufacturer company

Excellent craftmanship and commitment to quality... rarely seen nowadays. I have 3 Simpson doors in and on my house, they have weathered impressively well.

Ordered Simpson Doors through Homestory, after learning Simpson offered knotty pine doors. The doors arrived and I noticed the knots matched, which was unacceptable. The installers informed me that the doors are fir with knotty pine veneer, which I was not aware of at the time. I immediately called Simpson and spoke with a man who asked me to send him a picture of the doors, which I did. He then asked for info stamped on the door, which I could not provide as Homestory had already taken the doors back. I left Homestory's contact info with Simpson. I tried several times after to contact Simpson again, but they stopped responding. Homestory eventually agreed to replace the doors and assured me that the knots would not match. The second set arrived and the knots again matched. I asked for a refund since they could not provide me with doors that met wood veneer standard for knotty woods (random matching). Homestory refused a refund and also sold both sets of doors to other customers. Simpson, what are you willing to do to help me out? These are YOUR doors that you made without any quality control. These doors did not match the quality as pictured in both your catalog and on your website. I am out over $2K.

Bought a Nantucket 77660. Had random dents that I was going to deal with, 2 chips on bottom edge that I was going to ignore until discovering cracks in side, cracks on side that were seen during staining, and panel finish molding was missing a long strip that had broke off. Waited 8 weeks on this door and now who knows how long the remedy will take. I am very disappointed to say the least.

I hope to change this review once they remedy this problem; in the current state, someone dropped the ball.

Update added, dropped to 1 star because there isn't a zero:
Got the replacement door that took around 9 weeks and it is a poor excuse for a door that costs around 2,300.00. A door that costs this much should not be sent to a client with a chunk missing that was horribly glued back in. Then, how do you send a product that has an extended cut in it, like they ran the saw an extra 1/4 inch deep.

Do not waste your money here. They do not come close to quality and they should be ashamed of themselves.

Glass was not the same as in the picture on THEIR WEBSITE. What we got was too clear to use in a development, plus, even the glass that was in there had no quality control. Inconsistent. Door is sitting in garage uninstalled. Contacted them. No resolution.

Even after this review and several contacts they didn't resolve it. We specified the door from their own picture and when it came through different, Walter and Jackson wouldn't help resolve it and my emails to Simpson went unanswered. It was a great loss of money.

First off, I'm a custom new home builder, put 6 Simpson doors in my home 6 years ago, and did more than the recommended sealing process. With 2 years on doors that are covered from weather and not in sunlight all day, I had to replace 3 do to excessive rotting, within the next 2 years I had seal failure in the glass, I contacted customer service with some surprise that they were willing to place glass(of course it was under warranty) but I was looking for solutions to the quick decay of the doors, I did not want to use them for the replacement if the result was the same. Now I'm 8 years later need to replace the 3 other double doors before I can market my home. I also I have tried the online request with the same response as others NONE!

Great place to work, everyone takes so much pride in every detail to ensure a quality product.

Largest custom door factory in the world.... you draw it they will make it. Beautiful doors