Ordered Simpson Doors through Homestory, after lea...

Ordered Simpson Doors through Homestory, after learning Simpson offered knotty pine doors. The doors arrived and I noticed the knots matched, which was unacceptable. The installers informed me that the doors are fir with knotty pine veneer, which I was not aware of at the time. I immediately called Simpson and spoke with a man who asked me to send him a picture of the doors, which I did. He then asked for info stamped on the door, which I could not provide as Homestory had already taken the doors back. I left Homestory's contact info with Simpson. I tried several times after to contact Simpson again, but they stopped responding. Homestory eventually agreed to replace the doors and assured me that the knots would not match. The second set arrived and the knots again matched. I asked for a refund since they could not provide me with doors that met wood veneer standard for knotty woods (random matching). Homestory refused a refund and also sold both sets of doors to other customers. Simpson, what are you willing to do to help me out? These are YOUR doors that you made without any quality control. These doors did not match the quality as pictured in both your catalog and on your website. I am out over $2K.