Short Block Technologies Review

Bought a crankshaft from sbt, great customer service and timely delivery. One star less because I feel as though the price was a bit steep, but nothing entirely unreasonable. I will update my review based upon the performance once running.

Good prices. Good parts. Great Service!! Very easy to work with to get exactly what you need. Thanks Guys.

I have bought 2 jetskis with new motors from SBT. Both of them with serious issues. First one had low compression in all cylinders. Second had a gouge on middle cylinder block and was leaking water and after having it fixed, the third outer cylinder piston fell apart........... The warranty seems impossible to hold them to. Pay to have your engine rebuilt locally so you have some sort of guarantee.

Needed a glove box lock for my Yamaha Jetski and Brett at Jet Trendz recommended I call or stop by SBT/Watersports Superstore. Great customer service and friendly folks! Got the part and finally got a chance to check out their store. Definitely recommend it!

Rebuilt two Yamaha XL Waverunners and both are running great! Local shop said they weren't worth repairing. I'm not a mechanic but thought I may as well try it myself. Put a crankshaft in one and top end kit in the other. Both are running great. SBT parts and tech support is top notch, no problems at all, friendly, fast delivery, good parts and support, what else could you ask for? Also, saved a boat load of money!

I have been ordering from SBT for over 10 years and I have to tell you they are best in the business. There is no one else in the game that can offer assembly line quality and back it up with 1 or 2 year no fault warranty. Think about that, if your engine fails because someone goofs up on install, or doesn't rebuild carbs because "they ran great before it blew", they still will warranty even with the "idiot" factor.

Other sellers on ebay and such are here today and gone yesterday because they can't match the quality the SBT puts out there. Plus, there is not one person working there that doesn't love their job or isn't the nicest person. There is no arrogance or rudeness in the building.

I love having them for most my engine and part needs, not to mention their blacktip stuff is killer stuff. Hydro-who?

Ordered a few parts and specialty tools from SBT and was very satisfied with the product! Shipping packaging was great! Very detailed with SBT branded packing supplies.

They were easy to deal with. Shipped the part quickly. 4 stars for a couple reasons. 1. I felt the shipping policy was a bit extreme. 2. It made me nervous when a company talks about potential litigation in the purchase agreement, made me question what I was getting into. Beyond that it appears to be a good product, but time will tell.

I would recommend everyone to shop at SBT. Always easy to deal with and great prices on everything there. Keep up the good work SBT.

spoke to a lady in sbt for stering cable in stock after driving 2 hr to find out no show room open i will never do bisnes with this place again

We have been working with SBT for several years now and they are fantastic. They are very knowledgeable and professional. We have never had a problem with the staff or deliveries. Looking forward to a long relationship with them.

This place is great! Very knowledgeable and professional people. Justin in sales was very nice to work with and got me set up with everything I needed. Highly recommend!

Great Company. I order a new motor for my boat and had it within a few days. They always answer all my questions!

12hrs on a 951 motor and the inner Chinese bearing cage lets lose beware inferior products and no good will even if its past warranty 12hrs is 12hrs

The only place to go and get quality products at a great price. The staff there are friendly and knowledgeable.

love this company. every time I place a order there very friendly and happy to answer any questions I have. have sent many core items in and have had no problems with them not charging me a damage fee. or getting a piece of junk in return. every order placed I receive a tracking number to confirm my purchase. free shipping on any order over $75 is great as well lowers my overall expense's. Thanks SBT

This is the pwc place. They have the parts and will ship quickly! Just make sure you have a core. Any questions just ask and send photos,they respond quickly

Great customer service
Great staff.
Friendly and very knowledgeable

Do not stand behind their work. They try to overcharge at every opportunity. No customer service if problems arrive. Miss order blamed on customer when product was not what was ordered. The customer is always wrong.
Don't do business here if you have a choice.

Incorrect parts were originally sent. After some back and forth, SBT acknowledged the error and sent me the correct parts at no charge. I'm satisfied with the end result, but it did take some convincing. Thanks for coming through in the end.

Excellent customer service, their all very friendly. And they have amazing parts and engines, their parts are decently priced and better than OEM. We've used them for several years and we'll continue to use them.

SBT is a great company to work with! I have never had a bad experience and their customer service is top notch. This is the place to go for anything pwc or jet boat. Thanks to their great service and array of parts, I ll continue to use them for my needs. Thanks again SBT for an easy purchase on a new engine for my Sea-Doo speedster!!! 5 stars!!

Bottom shelf customer service.
"If you want good customer service buy from somewhere else" Ceaser Mgr SBT.

This is a scam company that makes their money by taking advantage of people AFTER their purchase. The company charges for repairs to returned cores, overcharges for freight and only time will tell how their product holds up. The customer service employees are rude and well trained broken records. Based on my experiences and the information I have learned since placing my order I would stay far away from this company.

In response to your comments: I was asked when I placed my order if there was any broken aluminum on the engine specifically. I answered correctly as there was no broken aluminum on the motor. As I stated, the motor was damaged I did not just purchase a motor because I had spare money I wanted to spend on a motor. If I wanted to pay to repair the motor I could have done so and avoided dealing with SBT at all!! I was told that any spare parts would be thrown away which is total bs, it simply translates to additional income for sales with no cost for inventory.

The staff is rude and both my repair shop nor I will ever do business or recommend SBT to anyone. In 30 years of working on motors he has never worked with a company that treats their customers like SBT.

Customer Service is friendly and efficient, they make placing orders very easy. Orders are received in a timely fashion and they are always correct.

Make sure and ask what company your jet ski dealer uses to get your new motor! After 14 hours on a new motor purchased from Short Block Technologies in June 2016(only a few months of usage), the new motor has low compression. This company will not allow the jet ski dealer to open the valve cover to diagnose the problem before sending motor back to save the consumer money. This company will allow you, the consumer, who knows nothing to remove the motor and send the motor back to them. So you end up paying 700.00 to have the motor removed and put back in. What a rip off. Supposedly this company is having alot of bad motors, but yet does not make it easy for the dealer or the customer. The issue is your licensed dealers that sell your product that should be qualified to save the consumer money, you won't even allow them to diagnose the problem to save everyone money. You want to change my opinion and others of your company, stand behind your product and you pay the labor to pull your motor and to reinstall. I am sure being the high tech company you claim to be will have the quality process and procedures in place along with your statistical process control plan that ensures your products are of high quality and performance. Does your owner know how you are conducting business? Think about it! License dealers are suppose to be qualified to diagnose to determine if the motor should go back or not. This costs Short Block Technologies no money. It costs me, the consumer, who bought your $4000.00 engine with 14 hours and now problems and weeks without usage. I will make sure and spread the word with the jet ski users. Very poor customer care and quality.

I work at a Marina and we work with SBT all the time! They have great customer service and the parts always come on time!!!!

Great place to get parts! Customer service is Awesome especially Zandra!!!
Thanks Again!

Great customer service. They have everything in stock you could possibly need. Great experience

I Ordered traction mat. Great price. Same quality as original. Without the original parts high cost. It was delivers earlier then was told. The product was short a piece.
I called customer service. They were super helpful and friendly. They got me the piece I was missing in a very short time considering it had to be custom cut.
This was a company I will reccomend in the future to friends.

Placed several orders with Small Block Technologies, great company to deal with.

I called SBT Thursday last week to get a new cylinder and piston kit for my 2001 Yamaha gp800r waverunner. The guys had everything I needed and had my order and questions completed very quick. I paid for standard shipping that was supposed to take 3 business days but received my order in 2! I had everything I needed and the parts fit perfectly. I give them 5 stars and I will only be ordering from SBT in the future! Thanks again for the great service and technical help!,

What can I say that others haven't already. SBT has a great reputation for a reason.

I use to work here, great place, them employees, for the most part, are very knowledgeable, and do their best to make everything run smoothly.

I was a temp from June to September of this year, and I enjoyed it. During the summber season we got muffins and/or bagels on Monday mornings, Dunkin on Friday mornings, and every other Friday afternoon was an ice cream truck with free ice cream. All of these yummy treats were free to the entire staff. The SBT team is a bit crazy, loud, and amazing.Everyone knew how to do their jobs and what they were selling. It was a great experience for me, and I would not mind coming back next year.

Excellent help navigating to local Secondary Market when an OEM part could not be located. Thanks!

What a great transaction!! New engine was perfect! My old jug had a hole and was charged for it, but was encouraged to find a replacement and when I sent the new jug was credited back immediately! Just great people to deal with. Will get all my jet motor business from here on out! Thanks to all the nice people I dealt with!

Best place to buy your parts from had several questions answered call back quickly fast shipment will take care of you in a heartbeat will recommend to anybody looking to Buy ski parts Quality parts at a reasonable price great customer service

AND WHERE IS MY T SHIRT LOL I would like one

Awesome product and great support evem after the sale thanks SBT

Great service, doesn't matter if you are spending $1 for a gasket or $500 for a head. They are thorough and make sure you get the parts you need.

SBT is AMAZING!!! Very friendly staff, prompt service, and excellent quality. I ordered a top end exchange on a Saturday and it arrived a 100 miles away by Tuesday. Kit went together super smooth and my jet ski runs perfect. I highly recommend SBT for all your jet ski wave runner and jet boat parts!!!!

Super easy to do business with SBT. Was originally quoted 10-15 days and they over delivered with it actually being on 3 days. Parts received were of great quality. I will definitely be doing more business with SBT.

Love getting parts from here everyone is so nice and helpful!

SBT did an awesome job with my long block. I am not sure what negative post was about? Very professional service for me, I would not take the negative posts as they are knee jerk reactions

The best place to get any personal watercraft aftermarket parts in the United States. We use SBT for all our motor needs here at Frs powersports in Memphis TN. Just order a complete premium engine for a 2000 Yamaha SUV! Couldn t have asked for anything better! Thanks SBT for your great customer services and easy to use website! Top notch company!

I called and asked for a sample swatch of traction mats. The gentleman on the phone was very helpful and prompt. The swatch showed up in just a couple of days. I will definitely be purchasing from SBT, keep up the great work!

ordered a cylinder kit for an older seadoo. parts shipped out the same day. parts looked great! i am back on the water again. thanks!

Good Parts Fair Prices. Cliff in the engine department is super helpful. Thanks for keeping us on the water

I have been ordering from SBT for several years and I have to tell you they are best in the business. There is no one else in the game that can offer assembly line quality and back it up with 1 or 2 year no fault warranty. The customer service and tech support is by far the best in the industry. There knowledge and commitment to strive to be the best shows.

Excellent service and great guys that work here! Bob Mitchell helped us out at the front desk and was a friendly and nice guy! Also Will helped us out by printing out parts of the manual and was willing to help with any questions. He works in the back of the shop but went out of his way to come to the front desk and assist us. Got all the parts we needed for jetski rebuild here too which was convenient!

Excellent company. I've bought various things from them and it's always quality. Recently I ordered a full gasket kit and one had a small blemish, I emailed them asking if it were anything to be concerned about and without hesitation they immediately sent me a replacement no questions asked. Excellent customer support, and obviously stand by their product in the rare instance anything raises a question.

A+ from me

Placed online order shipped same day great service !

Awesome products, extremely professional customer service. This is a top-notch business

This business is absolutely terrible at providing accurate information as to when you are expected to receive your order. My husband has ordered engine parts on 2 different occasions from SBT and received and 8-10 day time from on when the parts would be shipped. This did not happen. To make a long story short, it took over 1 month to receive the items on both orders. Why do you give your customers a shipping time frame, when you do not stand true to it? The least this business could do, is to notate that shipping time could be longer than the time frame given. It is highly annoying and frustrating. Oh and wait, the problems don t end there. We have had MANY other issues as well. From being told that they never received confirmation of our order (even after confirming it over the phone) apparently the sales associate didn t notate the account that we did confirm, so we ended up waiting and waiting for our parts and had to call them again to see what was going on. Ridiculous. The most recent order, parts were missing from the box we received and we had to call and tell them even though the shipping receipt indicated the items were in the box. Their response was Oh, that s strange because I don t even show those items in stock, so it will be another week or 2 before we can ship them out. Wow!!! The problems don t end there. Yesterday, we noticed a $25 unauthorized charge on our account that was from SBT. After calling a speaking with an associate, she indicated that it was due to us not sending the cylinders back in their timeframe, so they charged us a late fee and it was in the contract that this would be charged if we didn t send them back within 2 weeks. First off, we never received a contract, second, you were extremely late in sending them to us, and third we were told by Sebastian that SBT would give us a call prior to being charged to see if we needed more time to ship the items back. We never received any phone calls, and had an unauthorized charge. Give me a break people. This is terrible customer service on all levels. We definitely won t be ordering from SBT again, and I warn everyone on here to be cautious of these people.

Great Company to work with, willing to help. I had to buy cylinder jogs for a 2002 Polaris Virage. This was because another company sold me the wrong parts and could have destroyed my motor instead of fitting pistons and taking my jogs that i have to a machine shop i looked for new jogs with pistons thats where SBT came in I found them online and before buying anything I called and right away there was a difference. nice people to help and very informative. they fit me with new jogs and pistons and they installed no problem and got the ski out on the water. had fun building and riding. Differently will do business again.

Matt, Ceasar, and Darren

Top Notch operation
Thank You!

These parts are much better than other aftermarket options. When it comes to jet skis SBT is the way to go!!

This company is willing to help out from beginning to end on your project. Cliff was super helpful this time getting a part exchange quick and easy. He also gave me instruction on what to do next, and asked me to keep them up to date on how everything goes. Super chill guys willing to help out whenever they can.

An absolute disgrace of customer service! They called us to send in cores first to rebuild then kept the parts we sent and won't help at all. Absolutley frustrated with the customer service we recieved here. Absolutley no help. Just refers to the service agreement.

The worst experience ever. Not even 1 star enough to review this place. It is all about the salesman working over there, Mouad.
He does not even speak english properly, trying to act nice and kind but be very careful. He is super sneaky, and will try to sell you used engines that he is not even sure that it will fit in my jetski.
I heard nice reviews about this company but because of the sales guy I got so disappointed.

Thousands of parts and accessories at my command. Excellent customer service.

Beware of scam company. The company posted on their website pictures of original parts and send you cheap aftermarket. I called and spoke to Cliff from returns and he told me they the products are ok from their POV. Just as example, the carburettor rebuild kit (picture on their site AND the products used in their demo video (where their employee shows you how to rebuild carb) is original from Mikuni, red dot on the diafragm). If you order it you will receive a cheap aftermarket. Called Cliff and his only explication was "i will let the webmaster know to change the picture" ... They are scamming customers this way. Second, i got a seat and needle and they were HEAVILY corroded ... I did not even open the box sent a picture to them "perfectly normal if you clean it it will be ok " Cliff's answer. I installed the seat and it leaks pressure as it is corroded inside as well where the needle sits i has to use my old seat for the carburettor. Beware of these scammers. If you want THEIR products go get it from amazon or ebay at a fraction of the price (paid 100$ with duties and taxes, same producs on ebay 15-20$) If you want original parts go somewhere else. Very bad experience.

1996 Polaris SL780 FujI Engine
Excellent quality! Rods were updated and pistons were coated!! Great buy! I couldn't have rebuilt it myself for the value!! Can't wait to get it on the water this summer!!

Great place, great prices, very friendly staff! Thanks!

1st experience with SBT a few weeks ago was great. I needed a small inexpensive item for trailer wiring... went to the shop in Clearwater and had great customer service. My purchase was probably the smallest of the day, but they treated me just as well as if I was buying a new core / something more expensive. Set me up in the system as a new customer so my next purchase will be even smoother. I'll be back for sure!

Always excellent service when I go in for parts, the gentleman at the front desk is very knowledgeable and friendly to talk to. Look forward to doing business in the future

I have two 1996 Sea Doo XP's and SBT did a fantastic job helping me get what I needed. This was no simple spark plug change either, one engine received a remanufactured crankshaft with complete topend rebuild! They were very helpful with getting the correct parts, and answering my technical questions along the way.
MOST IMPORTANTLY THEY SELL QUALITY PARTS! really couldn't be happier with their help and service.

Great staff and they always are super helpful to ensure your getting the right part.

We purchase parts, accessories and engines from SBT multiple times a week. Everything we have received has been of the highest quality. If there is a problem, they have always been quick and generous when resolving it. Happy to continue business with SBT. Customer service is top notch and it makes it all that much better of an experience!! Thanks

BEEN DOING BUSINESS WITH SBT FOR YEARS GREAT CUSTOMER SERVICE AND PRODUCT SUPPORT

I want to thank sbt for service and more to Daniela for always helping me in everything I need Excellent service

I've put in multiple SBT engines for customers and they are all going great. Very helpful staff when I needed something.

This is the worst place to buy a engine. I have bought one from them. Have had to send it back twice. For the same reason. Bad bearings. Just got the third one. Same thing and now they say the warranty up. Have not even put it in the water. The mechanic tried to test run it. Bad bearings also. Don't waste your time or money stay away from these people

Great service and quality parts. Helped me get my ski back on the water in no time!

Order process was seemless and professional. Cylinder and parts were packaged correctly. The day I placed the order, I received the topend kit I ordered 9 days after I ordered it. I installed it the next day. The performance of the parts was top notch.

Had problems getting a part due to their store hours on fathers day weekend, but the manager Ceaser was nice enough to make it up by shipping me the part to my home. He turned a bad situation into an awesome one thank you and keep up the great work.

Bobby at SBT is the man! Super friendly and knowledgeable! great prices on parts! They have tons in stock! Great experiance!

Great customer service ! Any problems with an order ,taken care of immediately !

Great place to purchase reman engine. Transaction was quick and easy. Received engine within two days of ordering ( to Houston). Engine quality outstanding and looks very well put together. Put 5 hrs this weekend and it s running great. Thanks sbt

Case Description:
SBT and Sales Staff uses unlawful practice of using customer owned parts as a resell item. They use a customer owned part as a way to up sell customer
I sent my motor to SBT under the terms of a rebuilt motor. I was instructed and completed certain steps to complete the rebuild. I completed SBT's criteria for a rebuilt motor and even paid for full shipping round trip. SBT didn't complete the terms of the agreed service and changed there policy on rebuilding my motor verses a OEM replacement motor. This was not the agreed terms and was changed. This was confirmed by a sales manager Justin. One of the biggest concerns for any consumer is the practice of removing a part and reselling the same part to the customer. Per SBT reman engine policy whatever is not stripped off the motor is discarded. But what is really done is those parts are resold to customers as new/like new parts. SBT charged me $29.99 for my own PTO coupler. Which I have picture documentation of. I would like for SBT to refund me all extra parts they charged for and also include an itemized list (as previously requested) of all things removed off the motor. I will continue to reply to this matter until SBT is willing to stop these unethical business practices.

Outstanding customer service...
Customer service with SBT is outstanding. Each time I have calledwas able to speak with a "real" person at the facility and they were very friendly. I would recommend this site to anyone.

Very good customer service, miss Lynne Hamlin was very understanding and helped me all the way through after I received the wrong part by miscommunication. She helped me eventually get what I needed. I was thoroughly impressed.

Reman crank for a sea doo 717 engine was perfect. Wrist pins were wrong and had to use old needles. Wasted 2 hours of my time. Engine is running great. The core exchange for the crank was simple. The box and packaging was exceptional.

A shop of mine purchased a replacement block from this company and installed it. I do not live in the area where the work was done so when I picked up the ski and ran it for half a day the block cracked. We tried to get them to replace it and they refused. They do not stand behind their equipment. I would suggest going elsewhere. I will let you know how the lawsuit ends up.