Review of Sheraton Hotel, Park Lane, London | We had an afternoon tea for 2 on 27th Dec 2019. Th...

4 years ago

We had an afternoon tea for 2 on 27th Dec 2019. Th...

We had an afternoon tea for 2 on 27th Dec 2019. The sandwiches were very nice and scones / cakes were average. However, the tea itself was below average.

I would have given an average score but what made our experience poor was the service. Firstly, the server got confused which tea we ordered. My wife ordered Masala Chai and I ordered Lapsang Souchong. The server was unable to recognise which tea is for me and which for my wife. She served us team and then switched the cups as she thought I was served wrong tea but then again swtiched saying she is not sure.. A complete mess..

Secondly, we ordered for vegeterain sandwiches but were given non veg sandwiches, the server then again apologised and changed the sandwiches.

Lastly, we were ordered wrong bill (it was from different table) - so again a mess!

I would definitely not come here again given so many other options exist in London for afternoon team!