My husband and I are relocating to Dallas and need...
My husband and I are relocating to Dallas and need to find a school for dyslexia. We are coming to Dallas during our daughter's spring break and we need to visit more than one school. The Assistant Admissions Director told us that we had to dedicate 4 days at Shelton or they would not consider our daughter's application. Even after that time commitment there is no guarantee our daughter would be accepted. When I explained again that we needed to see a few schools during our time there and that we were traveling from several states away and we were taking time off work to not only find the best fit and best school for our daughter (which means we see more than one) but to also find a home, we were advised by the Director of Admissions that we could simply fly back to see other schools another time. She clearly had no regard for us as human beings...we were just a number to her and she made that very clear. We have all the required testing and our daughter has been attending a similar school in Louisville with excellent recommendations. Each of the three top schools on this list were more than willing to accommodate us and were extremely kind. To say we are disappointed in how we were treated by the admissions team at Shelton is an understatement. Clearly if this is how this school will treat you when you are a prospective student/family, imagine how you will be treated once you are a client. I guess we dodged a bullet. Geez! What ever happened to customer service or even an attempt at it?