Shangri-La's Far Eastern Plaza Hotel Taipei Review

Location, value for money, room amenities, food, concierge, front desk and housekeeping are all superb.

Hotel staff in the front desk, concierge, cafe restaurant and housekeeping are well trained and well mannered.

Worth staying and would like to come back for another stay.

A leading international hotel brand typically presents Taiwan to the world!

When rating excellent there is not much more I can add. Friendly helpful staff , all ammenties present ,.. TOP !

The buffet restaurant has a variety of dishes, fresh ingredients, service staff, and a very good dining experience.

Room lighting should be improved and hotel name/logo are too small.

Ya it's a bit old, but food and service is still top of the line. You could almost say its an old fashioned establishment

My stay was likely one of the best hotel experiences in my life. I brought my 7-year old son and asked the hotel staff to take care of him - they were able to organize a babysitter, upgrade us to a suite, and take care of all our needs. They were absolutely superb in all regards. A world-class experience! Thank you!!

Chinese cuisine is not only expensive and unpalatable. The fishy taste and cooking style of steamed squid are disappointing. The sesame paste is still smooth and smooth.

Location is in a wealthy area. Close to one of the larger parks. My friend was staying there and we went to pick her up. Bell service was extremely attentive and friendly as you'd expect from a Shangri-La.

101 can be seen in the room, the room is always full of fragrance, and I lived very happy.

This is one of the best hotel experiences I have ever come across. Nothing is too much trouble. The place is opulent and the services are exceptional.

We really enjoyed Shangri-La Hotel.
Great customer service, great hotel.
Highly recommended.

Parking is very small, the door is easy for other cars to hit

Highly recommended.. the vibes of the hotel are elegant. the rooms are spacious, with nice sofa, desks and, beds are really bigger and softer. The morning breakfast are really good with wide variety of dishes, are of best quality and taste. The bathroom has good accessories provided.

The high-floor scenery is very good, with a view of Taipei City
There is a mall downstairs to shop around very convenient

1. The antique decoration in the hotel is very particular
2. The service staff is very kind
3. The equipment is quite novel
4. There are many foreign tourists, which shows that they have worked hard to operate in the international market

I really enjoyed the hotel services, including room, cleaning, food - breakfast, taxi and reception.

At C/I, I am very grateful to Veronica for helping us check in. Even if we arrived at the hotel in advance, we can still arrange the room for us without hesitation, and also noticed the remarks when booking, which responded very much to the guests. Good, the procedures are quick, and the service that a five-star hotel should have is delivered solidly. I also give Shangri-La a high rating.
I also thank doorman for helping us quickly transport luggage to the room, and also very intimately introduce the room, even when I enter and exit the door, I can call my name.
Looking back at the horizon club, from Sunday afternoon tea to happy hour in the evening, there are only two service staff, and they can't feel their service and enthusiasm, which is the most disappointing part of this stay.
But whether it is breakfast, afternoon tea, happy hour meals are above the standard, meals are also available at any time.
The room is very new and clean, and there is indeed a good turn down service. There is nothing mottled except for the paint on the washbasin in the room. There is really nothing to be curious about. There is only one small suggestion: try to avoid the Buddha cover under the bedside table as a Buddha image. It's better, otherwise it would be a little shocking to see it without knowing it.
Overall, although at this difficult time, your hotel still maintains the standard and quality that a five-star hotel should have, it will not be like other hotels because the price is now cheaper and the service is also discounted. This time there is indeed an unforgettable stay experience It is also expected that Shangri-La will continue to maintain and look forward to the next stay!

I appreciate your Check-in process wherein your staff goes with us directly to the room and do the checkin-in through the staff's ipad.
It saves so much time and appreciate the thought that guest might be tired from the trip and would want to settle in the fastest way

Cozy environment, friendly staff, overall 5-stars performance

Forget to press do not disturb when you check in in the afternoon
When you take a nap, someone asks if you want to open a night window or heat the water.
Thank you for your dedicated service.
But if you ring the bell for a long time, there is no response.
Does it mean that there is a high probability of not needing such a service?
Don t hide
The accommodation experience is still excellent

There was a misunderstanding of us last time, and it has been changed to 3 nights into 1 night, so we have stayed 3 nights again.
It is currently the first night, but this time we had a staff who can speak Japanese to follow the room check-in, so it is comfortable from check-in to the present.
All the points I pointed out last time have no problem, and I am staying at a high quality.
The Horizon Club Lounge is also delicious, with more food lined up than Tainan's Shangri-La.
This is a trip to enjoy the hotel stay, so I think that you can spend the rest comfortably.

The service staff is very professional The room is great The dining quality of Horizon Club is very good

I was looking forward to Singapore Shangri-La and Bangkok Shangri-la, as they were wonderful hospitality for a couple of families.
Taipei was a connecting room, so the wall was thin and the next room's voice and television sound was annoying and annoying.
Amenity, other Shangri-La was L'Occitane, but Taipei was disappointed with common amenity.
On the second day, it was the first time I had to stay in Shangri-la, with one bathrobe and two towels, still in use.
Singapore and Bangkok's Shangri-La have renewed and renewed their towels and amenities many times a day.
You don't have to do that, but if you keep the towel wet, you won't get your hair dry, so I want you to change it.
At the next Taipei, Shangri-La may not choose.

Wonderful hotel. The smiles of the staff were very impressive and I was able to stay very comfortably.
I enjoyed breakfast, afternoon tea and cocktail time in the 36th floor lounge, but all the dishes were very delicious and I was truly satisfied.

I have been staying with Far Eastern Plaza since its soft opening some 20 years ago. I used to come almost once every month before I retired a few years ago. Since then i still come a few times every year to see old friends and still staying at your hotel which is a home away from home. One main reason is the warmth of your staff and that I have know some of them for so long. For instance your concierge and staff at the Horizon Club and in particular Bella and Anita.

Every staff had a nice smile and the response was good.
The pool and fitness were great and it was a memorable stay.

This was a great experience. From the moment their person met us at the airport to when the lady checked us in at our room to the moment their driver returned us to the airport everything was great. Great maid service, very nice room with a view of Taipei 101, everything was fantastic. Could not have asked for more.

The staff here is amazingly attentive and authentic. Beautiful place.

Everything was perfect! Great experience.
Highly appreciated the professional service and the staff kindness.
Great job!

Unparalleled service that goes above and beyond before, during, and after the stay! My family and I just spent a week at the Shangri-La Taipei while visiting relatives and were so impressed by the extremely high quality of service and amenities available to guests here. It truly felt like a home away from home--amazing given that it is located right in the middle of the bustling city of Taipei! The breakfast chef and his team outdid themselves with a fabulous buffet every breakfast. My girls loved the extraordinary rooftop pool and hot tub on the 43rd floor. Even the room service food was delicious, and served with pineapple cakes from the hotel's Cake Room bakery (I never got to try one since my girls would devour them as soon as they arrived).

The service was more accommodating than what we have experienced at hotels such as the Four Seasons, Intercontinental, and Grand Hyatt, and given the complexity of my family's needs (two young children and a variety of ages including my 70+ year old mother), that is saying a lot. They truly go above and beyond, and serve graciously and with a smile and a willingness to help no matter what the guest's need is (for example, I needed to use a computer in the business center at 4 AM and the overnight duty manager, Maximilien, came down himself to open the facilities, show me how to change the language on the computer to English, and offer helpful solutions for an issue I was experiencing that was unrelated to the hotel).

To cap it all off, at the last minute my extended family and I needed a special banquet arranged for 15 adults and 3 children and one of the front desk concierges, Oliver, worked tirelessly into the night to research the best location and food for our event the next day. In the end, information from outside of the hotel pointed to the hotel's own Shanghai Pavilion as offering the best food and location, with a private room with a lovely view of the city available. Their staff was kind enough to create a custom menu including special Shanghainese dishes cooked by a distinguished visiting chef from the region as well as vegetarian entrees for my family and dishes the children would happily eat--this was all arranged within an hour of the banquet start time since my family and I had a busy schedule of activities during the day. The staff decorated the room flawlessly including toys and balloons that kept the children entertained. The food was beautifully presented and truly delicious, and the service accommodating and attentive no matter the request (again, we are a very particular family and they really exceeded our expectations).

Thanks so much to the entire staff at the Shangri-La Hotel for creating an exceptional and memorable visit for me and my family, we hope to visit again soon!

Older property with really poor WiFi and super slow lifts. Service is decent, as is the location but I wouldn't chose to stay here again.

The waiter who met yesterday, Duan Zongxiang, very kind and courteous service is very thoughtful! The squid that he made is also very delicious.

From check-in to check-out at the Horizon club lounge, the experience was superb! With the exceptionally heart-warming greetings and hospitality treatment from Horizon Club Lounge staffs, me and my family stay for the past 11days were definitely a home away from home. I would like to convey my heartfelt thanks to the day and night staffs at the lounge and kudos to:
1) Paris
2) Karen
3) Mia
4) Bella
5) Maggie
6) Claire
7) Anita
8) Vanessa
9) Nana
10) Celeste
any many more!

Staffs are nice.
The breakfast is very good.

I stayed in the hotel for almost 7 days and had a great experience during the whole stay. On my arrival I discovered I had been upgraded to an "Horizon Club" room which gives access to a lounge on the 36th floor with a more intimate breakfast room and access to drinks, snacks, newspapers and magazines during the whole day.
The room is very cozy and comfortable with very good wifi connection. Great relaxing bathroom with fantastic "L'Occitane" products.
As I had a very early plane, I booked the hotel Limo (5 AM) on my checkout and had two very good surprises: 1/ the limo has free Internet wifi 2/ they prepared a breakfast box with a hot coffee which I enjoyed on my way to the airport.

Strongly recommended!

Always takes great care of the guests. Always makes you feel at home.

Customer service great!
We checked in and realized it was a connecting room so there was a door in between the rooms but I didn t know what it was back then. Other than the weirdness of having a door that doesn t do anything in your room and directly connects to another stranger s room, we were able to hear the next door neighbor as they were quite loud.

Called the reception and they responded to change our room immediately although we had to wait in the same room until 17:00, not a problem at all.
Hotel gave us an upgrade during our stay and also wine.

Only recommendation is to well-informed the customers before they check -in, it wasn t too nice in the beginning.

Oh and the room cleaning service is from 9-17:00, be sure to kindly inform the customers this as well. We specially checked with the receptionist but this was not brought to our attention until we came back around 14:00 and the room was not cleaned yet, this could be nice to tell the guests too:)

Appreciate all the staffs and also the duty manager during the night shift - Tommy Lin for making our stay happier despite the confusions.

Will come back.

Really good hotel , very helpful staff upgraded us to primer room Horizon for lounge service free breakfast !! Happy hour service for 2 days had to pay 200$ worth it :) roof top pool is a must specially during sun set .. Buffet breakfast is great on the 36th floor horizon club cozy place .. Great staff .. Awesome view .. 6th floor breakfast lots of variety was a good time .. Definitely would come here again :))

There was a lot of trash in the corner of the room.
It is a pity that the toilet is not a washlet.
If the toilet was a washlet, the rating went up more.

Very comfortable hotel, high staff quality, gym and triple warmth are very clean, good accommodation experience

All staffs were kind and facilities werw well managed. Our family had a good time. Thank you.

Great hotel and service. Came for my friend's wedding on 2/2 and the venue was stunning. Hotel room was kept clean through out. High quality service and amentities inside the room. Thanks I'll stay here gain

Executive rooms are well appointed and comfortable with walk-in showers, separate bath, double vanity, and many amenities including mouthwash and loofahs. Staff is very helpful and courteous. Short/easy walk to MRT stations. Lots of coffee shops, quick-e marts, and eateries nearby. Attached mall opens at 11 with a great food court and bakery. I would recommend for personal/family holidays and restful business travel.

He always responded politely and sincerely.
Thank you
The reception staff, the restaurant staff, everything was kindly the best response.

Beautiful hotel, great amenities like rooftop pool, spa, and fitness. Great location.

This Hotel is amazing. Every amenity you could want, and excellent service throughout my 21 day stay. The ONLY issue I had was that my shower drain got clogged at one point and it overflowed a little. However, the problem was resolved within an hour of me reporting the issue to the front desk.

I will definitely return the next time I'm in Taipei, and I would recommend this hotel to anyone!!!

Although it is not a fashionable restaurant, the service atmosphere is very good.

I must say your staff is by far the best in all the Shangri-la hotels I've
stayed it. But if I may suggest a bidet in the bathroom would have made my hotel experience with you perfect.

Here are my comments.

Reservations:

Made sure that I have the room that I requested before arrival. How I wish that I could advance my Payment before arriving to avoid problems with credit card approval for authorization.

Arrival Airport:
The Hotel Airporter service is excellent! The Gentleman who greeted us to lead us to our limousine was very warm and made sure we rode on the limousine with all our bags are with us.

Our Driver was very professional and very dignified. He addressed us very politely and made sure that we are connected with the WIFi on board.

Arrival Hotel:

Shirley the reception was very pleasant and showed us to our room where we checked in. Gave us 1,500NTD F&B food Credit

Housekeeping showed bringing all the beautiful flowers and a welcome amenity. Very nice!

Room Dining:
Marina our server is the Best! service with a Smile.

Concierge and Bell Service:

Very friendly gave us clear instructions around the Area and Shuttle. Rogelio Wu was very attentive and assisted us with our taxi Ride.

Kenneth the concierge sent me a message reminding me to pay for my limousine service back to the airport but my room in the Plaza Suite includes it. Lack of Communication!

Room:

Very Clean! We have everything that we need!
Surprised with a Birthday Cake for my Family.

Receptionist:

Tina was very friendly and speaks very good English. Made sure our late check out is good!

Sabrina, doesn t smile when being approached to have my keys for late check out reset.

Check out:
Jessie the receptionist insisted that I pay for the food I ordered via Room Service as she said it was not included with F&B.

I got upset with this as I already fully paid the day before and I was encouraged that I can enjoy the credits with In Room Dining which I did.

There was a breakdown in communication within your staff.

May Wu, the assistant front office manager assisted us to our limousine for our trip back to the airport.

Overall, I enjoyed it and will comeback in the near future.

Staff service attitude is excellent, the staff part mentioned two points in particular
1. When using breakfast at Marco Polo restaurant on the 38th floor on 6/21, when other tenants broke the porcelain bowl, the waiter immediately came to ask if the tenant was injured??!!
2. Because there is a large piece of black on the face of the child, there are 3 waiters at different times to ask how it is caused? Is it caused by the hotel facilities? Friendly and considerate, putting the safety of customers first

The stay was very comfortable, with Wi-Fi, open-air swimming pool to watch the night, sauna and delicious food. You can play Bingo, free drinks for afternoon tea...

The room and hotel is as ever a delight. The only constructive feedback I would offer is to consider implementing a "pillow menu". I've encountered these at some boutique hotels. They offer firm, side sleeper, memory foam, feather etc. depending on your preference/ needs.

Had buffet here was pretty good. Nice selection including Indian -not greatest but unusual fare for Taiwan.

The rooms are beautiful and have a good quality. Dining stick

Beautiful room. Take good customer care. The master card that still makes purchases from my singepore cannot be used.
Good room. Nice care from hotel. But my my working master card can not be use althought i have just use it last month in singapore.
Photo taken from the 27th floor. From 27 floor room

I would like to come back next year during the wine event that will certainly organize the Italian Chamber of Commerce in Taipei at your hotel.
In anticipation of stopping a few more days at your hotel, I am kindly asking you if you can organize excursions.
Waiting to evaluate the solutions you propose to me
Respectful greetings
Angelo Pinti

My all time favorite hotel in Taipei. The design of hotel is so classically oriental but not tacky. There are Song Dynasty style antique replica all around hotel. Service is always attentive while not intrusive. The room is so comfy and pick a room with view and is well worth the money! Go to the roof top pool where you get a fantastic view of the city including Taipei 101. The hotel is right next to Far Eastern Plaza Mall where there is s food court and supermarket. Across the street is the legendary EZ5 Live House where many Taiwanese Mando Pop singer started and discovered.

The hotel was spacious and nice. The room cleaning staff were friendly and attentive. The breakfast buffet could use a little more variety for western food, but overall it was OK.

Hello, most of the service staff have a very good attitude. We have a very good holiday. The pool service is also very good. Although the water is slightly deep, it is not very suitable for children, but the scenery is first-class. Only in the Horizon Club on Sunday afternoon, for regulars and other guests, regular customers will ask what beverages they want, and even take the initiative to mention whether they need any beverages. Generally, guests only have a seat. And when the number of people is small, the service staff stayed in the kitchen for 10 minutes and did not come out. It was not good to see that there were two groups of guests waiting outside the kitchen door. And when there were few people, they would not take the initiative to replenish the dishes. on. But the overall flaws are not hidden, it is worth recommending!

Nice and decent place , good view from 38f MP restaurant and lounge.

Very user-friendly, detailed hotel. I really like it, every time I live here in Taipei. The location is very close to 101 and Eslite Dunnan store. There are many delicious restaurants on the second floor of the Far East Department Store. There are convenience stores and Starbucks in two minutes on foot. Tonghua Night Market is a 10-minute walk. The location did not have to say. Hotel hardware facilities are good, there are rooms that can overlook 101, hotel service is super enthusiasm, intimate, no smile of hotel service staff is from the heart. Highly recommended

Come experience the famous landmark hotel in Taipei today
We lived on the 35th floor and we found 101 by accident!
If you come here to spend the night in New Year's Eve to watch the fireworks, it should feel great
Although it is an old hotel, the decoration and equipment are well maintained
Low-key and simple with texture, very spacious
The room service meals were delicious and the staff were very kind and kind
Very recommended for business or family travel accommodation here!

Great interior for Grand deluxe room, staff at restaurant needs more training in English

We are celebrating our birthday at Shang Palace today. Thank you Lara for helping us with the delicious dishes. Every dish is delicious, especially the Shang Palace roast duck, salt and pepper spinach tofu, double-flavored mandarin duck and shrimp balls, the dishes are delicious, and thank you Roye for your kindness Service, I often come to care about our dining situation, I really appreciate her, the service is good and caring. We will come to eat often

The cafe in the Far East is undergoing renovation, and it is expected to be refurbished at the end of the year. Looking forward to~~

The condition of the room in terms of cleanliness and available gadgets is unparalleled. The quality and choices of food served for the breakfast buffet is fantastic. I would like to applaud the team for such a great experience in Taipei.

Enjoy the hotel but not to my hearty content. The odor/smell really annoys my nose. Why do they have to load the hotel that stupid odor?

Always my first choice when visiting Taipei. Great personalized service and accommodations. Friendly, flexible and satisfying every time.

The bed was very comfortable, the shower was hot and cold, and it was roughly OK.

One of the best hotels I have stayed in yet... awesome breakfast, friendly staff.. overall a great experience..

Travel Taipei Quality International Hotel, excellent shopping / dining / accommodation environment!

Comfortable, the night view is very good. The night market is also very close to walk. I will come back next time. Thank you.

Very friendly and helpful. Very much enjoyed our stay

Great hotel. Excellent staff. Very close to the MRT and a terrific dumpling place that is NOT din tai fung.

The stay is wonderful! But still have two things:
1. Once open the room door, someone has to hold it to keep it opening. And it is quite difficult to move luggage cases through the door.
2. It was very easy to water on the table of washing basin, because the table is not downward to bowl.

Amazing hotel. Personal attendant for arrival. Great view of Taipei 101 from Horizon Lounge on floor 36

Lovely service staff and food range. Great amenities even though build decades ago

The location is good, the vision is wide, and the condescending, looking at the entire city of Taipei. Especially in the open-air swimming pool on the 40th floor, the 360-degree view is really great!
The shopping center is conveniently located next door. There are many delicious restaurants in the hotel. We tasted the Japanese cuisine of the Michelin two-star Japanese chef, and the friends praised them! There are snack bars and supermarkets downstairs, which is too convenient.
The rooms are spacious, quiet and comfortable, with three sides, really good! Bathroom is also good! It would be better if the lighting in the cloakroom could be strengthened.