SeviceMaster of Seattle Review

We recently had a skylight leak and our insurance company referred us to ServiceMaster to clean up the water damage and prepare the site for drywall repair and painting. ServiceMaster did a great job with the cleanup. Beyond that, they answered all our questions and explained every step of not only the cleanup process but also how they worked with the insurance company. In summary, they are very professional, do excellent work, and are very easy to work with.

Very seamless job. Start to finish, very professional.

The original water and fire damage company. Fantastic service, residential and commercial property doctors that will treat it like its their own.

Need Restoration? They have the dedication to lead you through your devastation and remind you that we are without degredation and will continue till we reach a revelation of your situation, and finish our job with completion.

Our service manager, Spencer, did a fantastic job of assessing the problem and explaining how the work would proceed. He was upfront and honest so I knew he wasn't trying to rip us off. They were very responsive; Spencer showed up on a Saturday and the other crew were able to come Monday, though they are sometimes busy and can't commit to such quick appointments. We were lucky and our area that was soaked dried up by the time the rest of the crew showed up so there was nothing to do at that point. Because of their veracity, they did not tear up the area or put fans and a dehumidifier, like a dishonest company would do to scam the customer. Highly recommend!

Amazing. The young man who worked here was on time, polite, worked very hard and was very detailed in his work.

Thorough, efficient clean up after sewer backup in basement.

After our water heater failed and leaked water all over two rooms in our basement, ServiceMaster came promptly (on a Sunday afternoon!) and began the process of drying and dehumidifying. They were polite and did the job well. Excellent service.

Your services are top notch. The men who came to do the demolition of our bathroom did an impeccable job. They left everything so clean and secure! Thank you so much for the work they did.

From begging to end, everyone involved, helped to make our experience calm and quick! They do exactly what they say they were going to do, with smiles on their faces! Service Master got our home up and running in only 4 days .. they completed the demolition quickly, did an amazing job at cleaning up and drying out the rest of the water. I know not all locations are the same or have the same way of helping/being kind to people .. but this location is so friendly and wants to help you in the best way they can!! Thank you ServiceMaster of Seattle for being there for our family and home!!

All the ServiceMaster people we dealt with were professional and friendly - Kevin, Bobby, and Ted. Questions were answered clearly and they tried to help us out when we needed it e.g. helping me move some furniture since I was here alone. The clean-up was quick and not intrusive at all, the supplies they brought kept the rest of our home clean while they were working and they removed the waste material. I liked it that they were able to adapt to the changing situation and come up with the best solutions when necessary.Having to deal with water damage to our floor was new to us, so we appreciated Kevin's leading us through the steps and explaining what was necessary. It's nice that they would have dealt with our State Farm, if they'd covered our claim.

Early on the morning of new years day, a failed plumbing fitting caused the flooding of our second floor master bathroom, collapsed the first floor ceiling and flooded our kitchen. Happy New Year!! The ServiceMaster team was absolutely fantastic in what was a pretty traumatic event for our family. Can't thank them enough for their great work. I almost never take the time to leave a review like this. But this team absolutely earned it.

They are an honest company to do business with. I highly recommend them!

Very efficient and caring people from the packers to the movers and the unpackers. They made recovery from a tramatic flood experience possible. Thanks to all of you.

Had a water leak in my kitchen and they were out the same day with quickly getting to work to dry it out. Very pleased with customer service and overall great service

Ryan, the project manager was very prompt arriving at my residence to do damage control from a pipe that broke and flooded 3 rooms. He explained the process and was very transparent for what needed to be done and that Service Master works with the insurance company to make sure the process goes smoothly and efficiently. Roberto & Humberto worked very hard to remove all the damage the water has caused. They were all very professional, polite and respectful. I highly recommend Service Master of Woodinville.

We had roof damage and used them to repair the inside. We didn t have a roofer yet for the outside damage and was referred to a roofer by ServiceMaster. The roofer came out the same day and tarped the roof but never came back, leaving us to find another roofer for repairs. We then receive a $3,000 bill from ServiceMaster for the tarp! When we complained they adjusted it to $1,400. Do NOT let them give you any referrals because they will try to take advantage of your situation.

I highly recommend working with Shilly for your Project Manager if you have damage to your home. She works hard and is very diligent when exposing all damage to the point where you know you are in good hands.

They came in, moved all the things that were in water. They put items where I asked them to store them. There was a lot of water & they came back every day until the floors & walls were completely dry. Very nice crew we had.

Great staff and great service. A family member had a kitchen mishap and had significant smoke damage to their apartment. Smoke smell was completely removed by their technicians!

DO NOT USE THIS COMPANY. THEY LIE AND BILL FALSELY. YOU WILL BE RIPPED OFF AND YOUR HOME WILL BE DAMAGED.

Thank you so much for the great customer service! The technicians were all very kind and did a great job. I would also like ServiceMaster to know that the project manager who handled my mitigation, Shilly Sumampouw, is a great worker. She came over for an inspection on the same day my insurance agent filed a claim and referred ServiceMaster. I didn t expect such a fast response and was overjoyed that I didn t have to wait another day for an inspection. She came in smiling, gave us a quick rundown on the process, and gave her honest opinion on what she examined. During the inspection, I could see that she was very thorough, checking walls and floors, and even insisted on checking out the crawl space. I m very grateful and thankful she did because it was so saturated to the point where an extractor was needed. Not only was her customer service immaculate, her communication was very appreciated. Even though she was very busy, she found the time to call me to update me on the progress and also let me know when appointments fall through/change. On the day the technicians removed the fans, I emailed Shilly to see if she was able to come back for a last inspection because I trusted her work/opinion. And, it s a good thing I did because she found a spot in the crawl space that wasn t fully dried. The experience I encountered with Shilly and ServiceMaster was the total opposite with my insurance adjuster. I already had enough stress from my insurance and not having extra stress added on was truly appreciated.

Thank you for doing such a great job!

Signed by,
A happy customer

They came out the same day i called to assess the damage. The tech's were here the next day with all the equipment to set up and start the drying out process. Every one of them were extremely friendly and efficient. They came everyday to check on things and do what ever they needed to do. They kept me informed each day.
Once all was dry. They took all the equip out and let me know what i needed to do next. I would highly recommend this company.

ServiceMaster provided great service when my condo experienced water loss, they got a crew out the same day despite it being late Friday afternoon. The crew were professional and experienced, and all were pleasant to interact with, and reassuring, like I'm taken care of, they made a really bad circumstance a lot more bearable.I hope water loss never happens to anyone else, but I would totally recommend ServiceMaster for damage mitigation if it does.

All the people involved were professional and prompt in communication. Gary did an awesome job in tearing up the old floor, moving some items and getting the new floor done in one day. Most greatly appreciated was how well Gary cleaned up the job site! Very happy here.

Unprofessional, and half assed work. Employees drink on the job, there is no schedule. You find out your times the night before or day of.

We had a water heater leak for awhile that we were unaware of. It leaked in the washroom ,kitchen,
Under the house. ServiceMaster came out the same day and killed mold in the crawl space and dryer the standing water. Then put up fans and heaters in kitchen and crawl space for 24 hrs to dry it out, so we could have contractors in. Their staff are really nice, and good at what they do. Shout out to Jason,
Quinn, Chelsea, and Andrew! You were all great!

We realized we had a flood at 4:15 am. We had techs onsite with fans and starting the removal of contents by 10:30 am. For 11 days we lived with the fans upstairs and downstairs, while not a pleasant sound they did save my relatively new kitchen flooring.Each day a technician came to measure the moisture and adjust fan locations. Everyone was respectful of our home and very customer service oriented. I also learned a lot about water mitigation from our conversations.Yes I would highly recommend the services of the team members we encountered.Michelle C

Our Project Manager - Spencer was great to work with . When he first came out to assess the damage, he explained in great detail all the steps involved and what all Servicemaster team would do. And after that he was always super responsive to all our queries, via email or phone and prompt in all follow up. Spencer and his crew were flexible enough to co-ordinate with our friend while were away and took excellent care of mitigating the damage due to a water leak in our kitchen.We are glad we made the call to Service Master of Seattle for helping out with our situation.

A brief review of ServiceMaster of Seattle:

Water damage cleanup and technician's knowledge lived up to their name...ServiceMaster. I'd change their name to Superior ServiceMaster.

The in-house staff via phone, the schedulers and onsite supervisor were very professional, fast and efficient. We'd recommend this company to anyone concerning cleanup reliability.

Richard and Myrna Benskin
Bellevue, Washington

Jason Zack from Servicemaster was amazing. Walked me through everything that he was doing and was probably the best communicator of what was happening that is out there, answering texts at all hours of the day, even on weekends. Wish all businesses had that type of commitment to customer service! Thank you Jason and Servicemaster!

Fast service, communicative lead, overall great experience with the given circumstances.

Excellent company to work with. They did a great job removing the kitchen floor and drying it. They left my place clean and tidy... Their manager was very professional and went out of his way to meet with me in order to start the process.

Fast work and great communication with professionalism and consistency!

ServiceMaster was quick, informative, friendly, helpful. They were GREAT!

Honest and cost conscience. Great service! I highly recommend!

I just want to pay your team high complements for their responsiveness and efforts in drying out our hardwood kitchen floor, when our dishwasher failed last Saturday morning. Thankfully, we didn t have to rip out any cabinets or repair any flooring due to the swift actions of your team just one baseboard was removed as a precaution, but even that piece was removed with such care and caution that we were able to put it back, once the area was completely dry. The technicians, who set up the drying equipment and then came out each morning to see how things were going, were really nice and they went the extra mile to make sure we were informed about what was going on, and that we had a successful result.I will confidently recommend your services to my friends and family.

Super prompt response and total follow-thru at every step!

Very easy to work with & very professional. I felt I got a good service for a fair price. Would use again

Wow! In the middle of a snowstorm, pipes bursts, flooded the building, ServiceMaster kicked butt and got us all fixed dried up. Thank you.

All through the process of my project, the people I came in contact with were happy, courteous, knowledgeable and very helpful. A real pleasure to work with. They finished this stinky, gruesome job happily, (finding and removal of a very dead, decomposing opossum under my house), with laughter rather than complaints. Then made sure my home was odor free and livable again before removing their fans and air cleaner machine. I would definitely recommend this company to anyone needing similar projects done.

Jose and Drew are amazing. Two of the best technicians that ever entered our home. Polite, efficient, clean and professional. These two guys are outstanding representatives of your company!