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C
3 years ago

Dreadful.

Dreadful.
We, a couple of old age pensioners, have a boiler insurance policy with 24/7 Home Rescue who appently use this bunch for claims.
Our boiler broke down in late September. We got in touch and eventually an "engineer" called round to see the problem. The first thing he asked for was the instruction manual for the boiler! that doesn't engender confidence. He started taking it apart but was soon on the phone to Worcester, the bolier manufacturer. He eventually said that it needed a good service even though I told him that it had been serviced less than 10 months ago by engineers sent by 24/7 Home Rescue. He showed me some soot in the bottom of the heat exchanger as evidence of this and then went away. He was on site for about 30 minutes or so. I then got a call from Service Solutions saying that they were declining the claim as there was "gunge" (sic) in the boiler. I explained the circumstances but they were adamant that they would not carry out the repair. I will not be using SSG again and will pass on my concerns to all my aquaintances, friends, and family. We are sitting here in the cold without heating or hot water.

T
3 years ago

Terrible!! The contractor turned up today to mend ...

Terrible!! The contractor turned up today to mend our gates that were damaged by a John Lewis driver over 3 months ago, he told me he would dig around the gate post that was loose and fill with post mix but instead he has used OUR pea beach and the gate post is still loose. What a joke! He was here for over an hour, why not just do the job properly?! The man is a joke and should be struck off!! He said he had 3 bags of post mix for the job but used none! I suspect he scams both sides and makes a good living doing nothing! Loser!

A
4 years ago

Disgusting company.

Disgusting company.
Do not pay contractors what they agree to pay.
Make any excuse under the sun and then make up random figures of what they think they should pay.



Rogue company that doesn t pay contractors.

You ve been warned.

About Service Solutions Group

Service Solutions Group is a leading provider of claims validation and building repair services. With a team of employed surveyors, restoration technicians, and high-quality subcontractors, the company offers comprehensive solutions to clients across various industries.

At Service Solutions Group, we understand that property damage can be a stressful experience for our clients. That's why we strive to provide efficient and effective services that minimize disruption to their daily lives. Our team works closely with insurance companies, loss adjusters, and brokers to ensure that claims are validated quickly and accurately.

One of the key advantages of working with Service Solutions Group is our in-house team of surveyors. These professionals have extensive experience in assessing property damage and providing detailed reports on the scope of work required for repairs. By having this expertise in-house, we can streamline the claims process and ensure that repairs are carried out promptly.

In addition to our surveying capabilities, Service Solutions Group has a network of highly skilled restoration technicians who specialize in repairing all types of property damage. Whether it's water damage from a burst pipe or fire damage from an electrical fault, our technicians have the knowledge and equipment needed to restore properties back to their pre-loss condition.

We also work with a select group of subcontractors who share our commitment to quality workmanship and customer service. These partners undergo rigorous screening processes before being added to our network so that we can maintain high standards across all aspects of our business.

At Service Solutions Group, we pride ourselves on being responsive and adaptable to each client's unique needs. We understand that every claim is different, which is why we take a personalized approach when developing repair plans for damaged properties. Our goal is always to provide cost-effective solutions without compromising on quality or safety.

In conclusion, if you're looking for reliable claims validation/building repair services backed by experienced professionals who prioritize customer satisfaction above all else – look no further than Service Solutions Group!