Service Solutions Group Reviews

Dreadful.
We, a couple of old age pensioners, have a boiler insurance policy with 24/7 Home Rescue who appently use this bunch for claims.
Our boiler broke down in late September. We got in touch and eventually an "engineer" called round to see the problem. The first thing he asked for was the instruction manual for the boiler! that doesn't engender confidence. He started taking it apart but was soon on the phone to Worcester, the bolier manufacturer. He eventually said that it needed a good service even though I told him that it had been serviced less than 10 months ago by engineers sent by 24/7 Home Rescue. He showed me some soot in the bottom of the heat exchanger as evidence of this and then went away. He was on site for about 30 minutes or so. I then got a call from Service Solutions saying that they were declining the claim as there was "gunge" (sic) in the boiler. I explained the circumstances but they were adamant that they would not carry out the repair. I will not be using SSG again and will pass on my concerns to all my aquaintances, friends, and family. We are sitting here in the cold without heating or hot water.

Terrible!! The contractor turned up today to mend our gates that were damaged by a John Lewis driver over 3 months ago, he told me he would dig around the gate post that was loose and fill with post mix but instead he has used OUR pea beach and the gate post is still loose. What a joke! He was here for over an hour, why not just do the job properly?! The man is a joke and should be struck off!! He said he had 3 bags of post mix for the job but used none! I suspect he scams both sides and makes a good living doing nothing! Loser!

Disgusting company.
Do not pay contractors what they agree to pay.
Make any excuse under the sun and then make up random figures of what they think they should pay.



Rogue company that doesn t pay contractors.

You ve been warned.