Dreadful.
Dreadful.
We, a couple of old age pensioners, have a boiler insurance policy with 24/7 Home Rescue who appently use this bunch for claims.
Our boiler broke down in late September. We got in touch and eventually an "engineer" called round to see the problem. The first thing he asked for was the instruction manual for the boiler! that doesn't engender confidence. He started taking it apart but was soon on the phone to Worcester, the bolier manufacturer. He eventually said that it needed a good service even though I told him that it had been serviced less than 10 months ago by engineers sent by 24/7 Home Rescue. He showed me some soot in the bottom of the heat exchanger as evidence of this and then went away. He was on site for about 30 minutes or so. I then got a call from Service Solutions saying that they were declining the claim as there was "gunge" (sic) in the boiler. I explained the circumstances but they were adamant that they would not carry out the repair. I will not be using SSG again and will pass on my concerns to all my aquaintances, friends, and family. We are sitting here in the cold without heating or hot water.