I personally have never been to this place but! As an addict who has now been clean for 19 years, notice I still say addict, I can tell who the addicts in denial are that are posting and then who the ones are who wanted to make their life better are. I'm glad this is where my loved one is going! Sounds like the perfect place for him to start his recovery. I'm sure he'll say all these negative things as well, I know I sure did at my recovery program but, that just means they are doing their JOB!! Life is a struggle, addicts don't handle struggle very well, they need to be able to survive the struggles if we want to keep them alive! I'm glad I read these reviews, I'm ready to start trying to save our loved one!! Let the STRUGGLE begin!
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I could NOT disagree with most of these reviews anymore than I already do. This facility takes people with addiction issues that may not have the resources to get the help they so desperately need. That in itself is a blessing! I am grateful for Serenity and the people who dedicate their lives to serving others. Because of it my loved one is getting the care he needs to overcome his addiction and he is getting a 2nd chance at life. Every one I have interacted with has been extremely helpful and supportive. We are blessed to have such a facility in this area. Thanks Serenity for all you do!
I would not return here. Poor management! Could be a good place. Need to hire more employees terribly under staffed. Hardly any Compassionate attitudes from the staff.
They stepped up for my loved one without hesitation. It's not supposed to be a hotel with room service! My heart goes out to Every one who works there and everyone who supports this type of help! God bless you Serenity! And if you are reading this review and need help, please seek it.
Look, this place is a state run facility and I've known several people and a few family members go here and the employees/counselors are not there to coddle you or hold your hand and kiss your problems to make them better. They're supposed to be hard on you and rude and push your buttons because that's how most real life and real life situations are. They do these so called 'rude' things to see how you respond to these situations and handle them like an adult, instead of running off and doing the detrimental and hurtful and/or illegal things you would usually do in critical or angry situations that led to the very reasons you or your friends or loved ones to be in there in the first place. It is not a retreat, it is a stepping stone for you to obtain some skills and knowledge to handle life on life's terms, not your own terms. Again it is a stepping stone for you to continue to get help or continued treatment on your own. There's reasons why your friends/family/loved ones ended up there and I'm sure it was not very good reasons. I don't agree with everyone's attitudes or methods there but it's the same way in real life...
Please Read: I do not recommend anyone to choose Serenity! Please consider all of your options as Serenity only gives you busy work to do, instead of truly working on underlying issues. My experience with them was not only a nightmare, but SEVERAL clients that go there have left due to the staffs disrespectful attitude, & the way that they treat you. You go all day without being able to do simple things, such as have a cup of water. The only time you get a cup to drink out of is during meals. Otherwise, you have to drink out of a water fountain and with the pandemic.. it s highly unsafe. They say practice social distancing when the clients are outside smoking so that they can t get together and talk about how they are treated. Yet, when it s time for group they pack you in one group room like sardines. I had to go to the hospital during my stay, the hospital called them to let them know I was being discharged, yet it took 3 1/2 hours standing outside in the heat for Serenity to pick me up. The staff claimed they weren t contacted, when a staff member had violated the HIPPA laws and reported to other clients that the hospital called and I was being discharged. They have literally dropped off clients at the hospital, and knew that they weren t staffed enough to pick those said clients up, and those clients literally had to walk from the hospital back to rehab. I know a treatment center is obviously not supposed to be a cake walk, however they are very mean to clients. They will drop medication on the floor, yet still expect you to take the medication that was on the floor! The counselors do not spend time with you like they should, and instead give you busy work, to keep you out of their hair. They knew that I reported to my husband on my nightly calls the things they were doing, so they started listening in on my phone calls to make sure that I wouldn t disclose certain information to my husband. They in fact told me not to tell him certain things or I would end up on a behavioral contract. They are way overpopulated by clients, understaffed where clients don t get the appropriate attention or care that they need in order to get sober. The counselors have a disgusting attitude and will tell your loved ones whatever they want to hear regarding your treatment. They never take responsibility for anything. Their vivotrol shot literally sent me to the hospital. This time, they insisted my husband take me since they left me at the hospital the first time around. The doctors said to stay on bed rest for two days due to an allergic reaction. However, the next day they made me get out of bed regardless of what medical professionals insisted. Even if you tell the higher ups, because you are an addict or alcoholic, they will obviously take whatever the staff claims at face value. Notice most good reviews are from the family of loved ones, not usually people that experience it themselves. Also, if they did experience it the excuse they have is treatment isn t supposed to be someone catering to you. Serenity s website is not only misleading but it s false advertisement. This is not only a 28 day program. They can keep you as long as they see fit. Some I ve seen have to stay several months. If you EVER want to seek out help, go to IAC in Bartlett. They are amazing! You aren t treated differently because of your addiction, and they would never talk down to you like Serenitys staff will. Please, Please take all of the bad reviews into consideration before you are a loved one goes to this treatment facility. People are leaving there all of the time and dying!! They claim to be the best in Memphis, but I promise you, find other options! Brenda and Molly are the counselors for women there, and they have awful attitudes, the Psychologist was a meth addict and isn t even allowed to write prescription medication. He also claimed that I didn t have ADHD but it was then confirmed by several people that not only did I have it, but that s probably one of the main reasons I behaved certain ways my whole life. Disgusting Program
We need more places like Serenity Recovery Center and the people that work there that have a heart to walk alongside addicts and equip them to make lasting life changes.
serenityrecovery.org
