Sencio Community Leisure Review

Brilliant gym and the staff are really friendly and more than happy to help

Customers are assaulted in front of staff who ignore it and the council gives them more money!? A new contract with a COMPETENT management company is needed. Why is Sevenoaks Council giving these people more money? Good money after bad and poor value and poor facilities for Sevenoaks taxpayers.

Sevenoaks leisure centre is running on hope... so sad.

Every time I visit I am let down one way or another. Today, due to the website not being updated to out of term time, I turned up 2 hrs early for swimming.. waited 2 hrs which isnt easy with a 2 year old only to be told by reception that the toddler pool is closed due to something being wrong with the water quality and they don t know when it will be back up and running!! Surely in this day and age and the fact that every other centre near the area never has these issues, this should not happen! The toddler pool hasn t even been open that long due to a refurbishment which didn t update the facility whatsoever.

Just save yourself the hassle and either go to tonbrige, Bromley or tandrige.. they know how to run a centre properly.



Lastly the main pool is too cold for toddlers, my child just shivers the whole time.. hence the toddler pool/small sheep dip by the look of it.

It used to be an okay gym but since the refurbishment there's fewer pieces of equipment and floor mats the end result means more hanging around waiting for people to finish so that the kit can be used. It's definitely a case now of style over substance.

The 1 star represents the constant telephone answering machine when you call the centre to book anything. You cannot book online either for certain things and even trying to get booked online is not made easy. Are the owners of this compnay ''aware'' that they must be losing a signifiacnt amount of customers due to not answering their telephones? You cannot surely be on the phones 24 hours a day without coming off them. so are you leaving this telephone line unmanned and unaswered while you do other things? are you short staffed? are your receptionists too scared to answer the phones? what is the problem? after all you are a gym, you need to be answering your telephones. it costs the public to keep calling you and then been left on answer machine that you then repeat same message and disconnect the call. You will end up going out of buisness at this rate, surely in these times you need all the customers you can get.

It could be so much more but for lack of imagination and, I suspect, funding. Typical privately run under-resourced community sports hub and screams out for a change. Counsellors - Get rid of Scencio and find a worthwhile partner with new ideas and ambition.