Seminole hard rock hotel & casino hollywood Reviews

We are locals and were just waiting for right moment to try out the property. Hit a show in the theater which was massive and didn t feel stuffy at all. The resort is beautiful, period! There are no more words needed there. What makes or breaks a hotel stay is the staff. Every single person we interacted with was pleasant and helpful. From the valet, to every server, to the pool attendants, everyone was cheerful and eager to help. I ve been in hospitality a long time and I can tell your training is top notch! Please keep up the great work; we will surely return!

Clean, comfortable room. Loved everything! The decor, casino, stores, pools, VIP dinner and comedy show. The only negative was the hostess at the restaurant where we went for lunch one morning. She acted as of we were interrupting her and didn't want to be bothered. When we then asked to move our table location she rolled her eyes and put us at a table that wasn't clean yet. Otherwise, we had a great weekend.

I have frequent this establishment on many occasions. I love the new hotel as well as the old legacy hotel. The shop, the restuarants are all A1. I would recommend anyone to spend some time there. You can't do it all in one visit but you are sure to get a new experience every time.

Beautiful casino with tons of shops and eateries! The staff is cleaning non stop so I feel totally safe. Mask isn't a mandate but I wore one because it's still a pandemic so my personal choice it was never enforced though. Lots of machines to select from the table games have plastic partitions up between players to stop the spread of germs. The only downside is they don't offer free or comp beverages. They said the state of Florida won't allow comp beverages on a casino floor that's odd but hey it's Florida! I gave it 4 stars bc I was charged $4 for a coke that was in a cup of ice 12 Oz cup no comp alcohol yet charge a crazy amount for a watered down 12 Oz soda. Check it out. Great facility overall

Very nice place. Not even many smokers. I'm a non smoker. My only complaint was.... kids in the casinos now? I guess they might as well give them a beer or something. No! No kids in the casino. I'm not even a parent. Bad parents in there or something. Beautiful place though. I was surprised kids were walking through the casino..... clearly not smart.

Went to casino for a night of fun. Gambled for 3 hours. Had fun. No much social distancing and sanitization going on. We made sure we had our mask on and hand sanitizer in hand at all time.

Fantastic venue to see a show. Acoustics now are amazing. Clear, loud & crisp. Not too big so any Seay is a great seat. I've have seen many shows here over the years & love the NEW Hard Rock Live Theatre.

If I could give a negative rating I would! BEWARE - EXTREMELY POOR CUSTOMER CARE AND NO CONCERN DESPITE OUR TRAUMATIC GUEST EXPERIENCE!!! We made reservations 2 months prior to our trip and stayed here 5 nights under 2 reservations. We requested to stay in the same room for both reservations. On the day the first reservation expired and the new reservation took effect, although we went downstairs and checked out under the 1st reservation and checked in under the new reservation, housekeeping came INTO OUR ROOM 5 TIMES.... YES FIVE times! I know we cannot be the first guests to encounter this scenario and between the hotel reservations, customer care and housekeeping staff, the ball was dropped BIG TIME!!! I was on a business call, someone rang the doorbell, opened the door, walked in and walked back out. I went to the door and into the hallway no one was there. I was in the shower, someone walked into the room and walked out TWICE. I was in the bathroom, same thing. As a female this was very unnerving, disturbing, FRUSTRATING, a huge inconvenience and robbed us of our quiet enjoyment of the room! This only began the downhill spiral of our trip. The next day when going to the parking lot to run out for a quick dinner, the ELEVATOR CRASHED AND WE WERE STUCK FOR AT LEAST 45 MINUTES, which seemed like an ETERNITY!!!!! We are TRAUMATIZED (STILL!) and to make matters worse we received NO RESPONSE from the hotel management or staff and still had to pay the ASTRONOMICAL PRICE OF $699 per night for our room!!! We are beyond appalled and disappointed by the level of response and customer care we have received regarding our experience, WHICH HAS BEEN ZERO, ABSOLUTELY NOTHING!!! I have sent two emails and received NO RESPONSE.....the "you will receive a response within 48 hours" is a complete JOKE! We also replied to the "give us your feedback" email and received NO RESPONSE WHATSOEVER!!! Please, please, please be AWARE and CAUTIOUS when using their elevators as there are no Certificate of Operations posted in ANY of the elevators in this facility (parking garage or either hotel), ABSOLUTELY NONE, and I'm sure this is breaking a state law. WHO KNOWS WHEN ANY OF THEIR ELEVATORS WERE LAST SERVICED OR INSPECTED??? The security supervisor we spoke with regarding the incident was to advise the hotel staff that we were PAYING GUESTS of the property and not just visitors to the casino and WE HAVE YET TO HEAR ANYTHING FROM ANYONE TO THIS DAY, ALMOST A MONTH LATER!!!!! POOR, POOR CUSTOMER CARE STANDARDS!!!!!!

Loved it. Came here with my family to spend the vacations, it was an awesome time. My first time going to a casino, the atmosphere was great. The hotel looks so fancy and pretty. It was a good choice spending some time here. Would come back again to walk around and take pictures of the place.

Went over to The Seminole Hard Rock for the first time to catch the Daryl Hall John Oates Concert Sept 22nd and was blown away!! Incredible venue for music & concerts.. easy getting in and out through the parking garages, the architecture, design, and artwork throughout this adult playground are truly Spectacular!
Word Class places to eat, indoor waterfalls with amazing light shows, and gambling for as far as the eye can see. It was sensory overload from the time I arrived with friends until we drove out of the garages. I'm already scheduled to return for the Van Morrison Concert next February but I'm thinking I'll be back before that! Get yourself to The Hard Rock & bring a friend for a great experience.