Seguros RGA Review

It is the WORST INSURANCE IN THE WORLD, they treat you fatally and without respect, they haggle you at all times to the last penny, they ask you for documentation repeatedly to delay the whole process. And in the end, if you get something, they give you what they want without justifying anything and very far from what would correspond to you. THE WORST OF THE WORSE.

The worst home insurance that exists without a doubt, well I correct, it is as if it did not exist, you pay but they do not solve anything for you, not even by phone, imail, in any way, they totally disregard it. Worst

Shameful!! You call the insurance to say that you have a traffic jam and instead of acting to prevent the damage they tell you that without damage they do not act, they have managed to get the ground up because of its ineffectiveness

The worst insurer I know and be careful with the companies that work with them such as oak appliance repairs for 3 weeks and nothing is known about my electrical appliance calls and nobody knows anything, the repair company itself lies to you as soon as it can change insurance.
Oak repairs not recommended.

Postscript to RGA's answer
I want to make it clear that it was not because of the storm, they have told me 4 times that they brought me my dryer and a lie !! They haven't brought it to me yet and it goes 1 month and 1 week !! I no longer know the claims that the insurance have (supposedly) do not pick up the phone at the company that has MY dryer. Some unpresentables. I can not buy one and pass the receipt to the insurer. Just report what I have done.
look for other insurance because these to charge very well but then wash their hands.

They are scoundrels I have a dampness in the room with the three walls and you know what they tell me that the bathroom is in poor condition and they give me 220 euros to fix it are scammers

I have had a damage to the ceiling of the bathroom caused by my neighbor upstairs, who has had this insurer since February 2020, as of August 2020 it is still pending. It is not possible to contact the insurer by phone since they do not pick up the phone and always put you on hold. Worst service impossible.

In addition to not having covered any of the incidents that we have had (according to them always fair, fair, just that was not included in the policy), the prices do not adjust to the coverage, there are much more complete cheaper insurance. Additionally, the process to cancel the policy is tedious, they take time to respond, they say they do not receive communications, etc. Terrible treatment, in general like the rest of the Caja Rural Group.

The worst home insurance without a doubt.
The telephone employees each tells you a different thing, nobody gives you a solution to the accident and they also tell you to file a claim if you want and to call your external company that reviews the damages, we will do your job for which you pay them.
Those who are supposed to review the damage at home lie to you, falsify data and are not professional at all. Since 12/20/19 we have been leaking on the ceiling without giving any kind of solution.
If you have the opportunity, NEVER HIRE THIS INSURANCE, YOU WILL WIN.
We continue to 03/06/2020 without having a solution to this problem with the yellow roof of the leak.

Terrible, a disaster. They do not call you to inform you, they are not decisive, they deceive you. I have canceled my insurance

Inefficient insurance, swindler of clients.
A month ago and 3 days ago the light box at home burned down. One month and 3 days we are evicted, with two girls one of 9 years old and a baby of almost two months.
Without clothes without baby carriage ... etc
The house full of hollin, black walls, burned entrance floor and black roof. Clothes more than a month full of hollin. We left home in our pajamas.
First we put a company that sends a girl with mop bucket and ballets to "clean" the hollin, so more than a week, the days passed and we knew nothing and nobody came to continue with the work. After being weighed in the bank and with the central office in Madrid, they change our company when it seems that the thing is going on, it turns out that the coordinator of the guilds that have sent us and that almost a month after the fire is the only professional that has come can not do his job because the expert did not give the ok to everything because it is a work of a lot of money ... (pay for home insurance that sell for premium is worthless) ...
Here we follow a family of 4 people evicted from our house with two girls. And here people still do not give us solutions without fixing anything at all.
To top it off we have to put up with saying that the expenses that we have made for clothes and necessary equipment for two girls have been very high and that the bills that we present do not know if they are going to be admitted ... if after a month we would not have bought nothing for our daughters today would continue going in PIJAMA.
It is a shame to treat the client.

This insurance is the worst of the worst. We have been without water and without heat for three days. They told us that they would inform us during the accident and not even that. We had to call an individual. And this is the second time that has happened to us, because a few months ago the same thing happened to us with a leak in the heating boiler. Of shame.

I do not advise even my worst enemy, they are pessimistic now if I am going to put it in the hands of lawyers

very very very very bad bad bad bad
You pay, you pay, but when something happens they always put a thousand and one hits, it is a bad scam before signing, take it to a lawyer who will analyze all the points with a magnifying glass lawyer or to an agent who understands insurance
When you are going to sign for a loan policy or etc ... that this insurance is done through the same bank, everything is pretty pink, and when you have a claim, everything is a problem, it is that they have not derived what corresponds etc ... excuses and making out, because either they don't pay you or they pay you a pittance and I've fallen into the trap 3 times
in short I have changed for sure all three times
from now on I will never do it for this company

I have home and life insurance with them and fatal. Last December they stole a ring from me on the street, I called on the phone after seeing my policy and they told me it was covered by my home insurance. I filed the complaint a few days later and the expert came, who confirmed that he had consulted my policy and that the insurance covered me. What is my surprise when, after not knowing anything about them, they tell me that he was robbed and that they do not cover me. The complaint clearly states that they hit me in the hand and gave me a little tug, so I did not fall. Apparently, for them it's only violence if they drag me down the street ... Don't even think about hiring them, it's a shame. I have made a complaint and they told me they would call me, but they didn't call me, I had to call them and they kept insisting that there was no violence. Of course I'm going to take out insurance with them and I'm going to legally inform myself of what I can do.

A nefarious deal. They've been waiting all day long for someone to come and look at my apartment. I have flooded the entrance and the neighbor downstairs commune store full of water. Yesterday one happened and without looking at anything ... I choose is yours belongs to the community. It must be a fortune teller. And today since 9 in the morning I am waiting and the girl from this afternoon tells me, now it is processed, about my colleagues this morning forget it, it was not processed. Some unpresentable. I plan to complain, report and whatever is necessary. The worst thing I ever saw as an insurance company. I put star because it does not let me put 0 or less1.

Of shame. I have no qualification for this insurance. They exempt themselves from everything. They will force me to change the bank mortgage so I will not be with them. What incompetence, how much lies. The only insurance with which we are having problems.

Never hire this TIMO, bunch of scoundrels and cheeks.
Twice waiting for the experts for two different parties and coincidentally they do not come, the same thing has happened to more users, they blame the professional. Strategy so that you despair and do not give them parts. Shame on the rural bank to offer this. I do not wish it nor to my worst enemy

Horrible service. I had 3 different cases. They have all mixed up. They do not understand what has happened and that they are different accidents.

More time has passed. I have sent a complaint to your email but you are still not fixing the painting at my neighbor's house. HORRIBLE!!!!!! I'm not on Facebook or Twitter. What is your email address for? If nobody answers me now. How long can it take ?????

I'm going to tell you about my insurance experience. Or you could say inexperience because in the end I had to tell them not to come. We have contracted home insurance with RGA for the Caja Rural mortgage. Well, last Wednesday a house blind broke, 2 slats were released. I called to ask for the handyman service (since it is included in the insurance we thought about it and called to use it) and they told us that on Thursday between 16 and 18 hours they would call us to come to fix the blind, warning about 20 minutes before since for reasons of the pandemic it was necessary to ventilate the house previously. Total that at 7:00 pm on Thursday I decided to call the insurance because we had not received a call and we did not want to call before because the professional had had some more expensive arrangement. From insurance they tell me that the problem is that we were not assigned a professional the day before. I ask that you please assign one. They tell us that on Friday morning they will call us to stay for an hour in the afternoon since in the morning I explain that we work. Friday at 18 in the afternoon I call again and they pass me with the professional, who tells me that he has not had time to come today, I tell him that it is ok and to see if he can come tomorrow, Saturday. He answers yes and that he will call us between 11am and 1pm. Saturday at 12:50 pm I call the insurance again (all these calls I say with cost) and they tell me that the professional is still on time, they call him and the professional says that he is coming. At 13:35 I call again since I have to go and no one has come yet. I tell them to please tell the professional to stop coming that we will look for another alternative. The professional calls me in 2 minutes to tell me he is coming, I tell him that I have to go and that I have already given the warning not to come. Saturday afternoon I fix the blind. Yesterday, Monday, I received a call from the professional to make an appointment to come, I told him that it is already arranged and that I told both him and the insurance that I did not need him to come now. Now draw your own conclusions, we are paying for insurance and the only time we have tried to pull it has this happened for "nonsense" I do not even want to imagine what will happen if some major problem ever occurs.

THEY DON'T FULFILL ANYTHING, THEY SEND YOU AN EXPERIENCE HOME AND DENIEGE THE CLAIM, THEN YOU CLAIM AND MAKE YOU OMISSE CASE !!! I DO NOT RECOMMEND THEM IN
ABSOLUTE!!! BAD ATTENTION AND LOUD MANAGEMENT.

INHUMAN TREATMENT IN FULL STATE OF ALARM TO A PERSON OF HIGH RISK. I report on 04/15/20 to the refrigerator insurance, due to an electrical failure, the technical service comes on 04/16/20, they tell me that it is the electrical panel and that they are going to order the part on 04/18/20 They send me a message saying that they close the claim because my fridge is over 20 years old (a lie), which is not true since I have a delivery note and payment for the appliance from less than 10 years ago, which is what your "clause asks for" "I have been without a refrigerator for 3 days in full alarm, unable to leave, tied hand and foot. When I call them they tell me that they reopen the accident, but gentlemen !!!! I am going to go 5 days without a refrigerator because they have not even ordered the piece, in full alarm playing at escaping without informing the client and when they do it it is by a message 3 days after the incident. To all this I can not leave my house, I have had to throw away all my food, and the treatment is INHUMAN. They tell me that they reopen it and that the piece was not ordered, which means that I will get to 6 days without a refrigerator or more, which is essential in full alarm without having suffered a loss in the 10 years I have been with they. A SHAME an insurance that does this in the times we live in, playing the game with an essential item and extending it over time. It is hard to fight the lie and to be informed by text messages.

They do not cover damages even if you have it signed in policy, some scammers, it is not recommended, they look for any excuse not to take charge of the expenses

To say that they are terrible is to stay very short, both coverage, as customer service, as the professionals with whom these people work is unfortunate ..... lie, go a thousand laps to find the excuse and not cover the parties and when you give them claims and data of the clauses, that's when they finally pay attention to you, of shame ... !!

don't pick up the phone, they leave a lot to be desired.

We have been waiting for two months to give us a solution and what we have left ...
There was a water leak in my house, first comes the insurer's parquetist and sees the damage caused by the water, as we do not want to put a platform again so as not to be in another situation so we decided to put another type of soil, then they tell us that An expert will pass to assess the damage, the expert comes home is not even 3 min and is saying that he will make a report and give us the result, because 15 days later it turns out that he contradicts the park owner saying that the damages are for use and Wear clearly so as not to pay a sinister xq when the painter came, water still came out. The telephone attention of this company is disastrous, you send emails and they do not answer you, we have gone to the box where we have the mortgage because this insurance goes in the conditions of the loan and tells us that they no longer work with them for their bad management of the sinister

Terrible home insurance! They make a hole in the ceiling and now they don't want to close it. They are dragging each other to finally leave me bogged down! Fatal!

We called for the handyman assistance we were entitled to under our policy: two hours of labor three times a year. I indicated to the operator that I wanted to change a sink and a bidet tap with their respective valves and she processed the part without problems. Then the plumber in charge of the incident called me and I gave him the same information: change a sink tap and a bidet tap with their valves. We clear the area, unpack the taps, and get everything ready to cause minimal inconvenience to the plumber. And when he arrived he said that it was not included to mount valves or disassemble the bidet, but that he was going to consult it. I had to call the next day to inform me of the status of my repair and they confirmed that what the plumber told me was not included. In summary, that both the operator and the plumber could have indicated to me from the beginning that the repair I requested was not covered and would have saved us time and trouble.

ONCE MORE VERY PRETTY UNTIL K SIGNATURES AND THEN NOT SO MUCH. INSURANCE D HOSPITAL PESIMO. T COME HOME THE MANITES INTIMIDATING SAYING K IS A VERY BASIC SERVICE. THAT IS K NO T PASSES. THEN DOES YOUR WORK BADLY AND WHEN YOU CALL PA K RECTIFY IT AND SAY IT OTHERWISE. WHAT DOES SOUNDS GUYS? TO ME TO TONGAZO.
IF YOU CAN DO NOT DO SURE. LIVE D THE LOW PROBABILITY OF CLAIMS.

The worst insurance I have taken out in over 20 years. An insurance company always tends to make the appraisals in the most limited way possible to favor their interest, but theirs is totally indecent. I have preferred to pay an extra cost in the mortgage to get rid of them in the home insurance (I had them as a link). Having home insurance with these people is like having nothing. The only thing they know how to do well is secure the annual fee.

After 12 or 13 years paying the home insurance religiously, we give part of the breakage of the shower tray. The plumber they send comes and they say there is no problem. We meet on the agreed day and after breaking the shower tray and removing it they tell him that they are not taking care of it, that it is a work defect and with good eggs they send the plumber to leave and they leave me without a shower tray. That it is caught with polyurethane and that it cannot be done. The cost 650e. I find it shameful and not serious. By the way the insurance was mandatory with the mortgage. As soon as I can, I change for real insurance and not this bunch of scammers.

Yesterday, Friday at 9 o'clock at night, I reported a breakdown due to loss of water. At 12 at night the breakdown was fixed. I also have to say that I have trade insurance. It is clear that in this case it is paid and therefore the insurance responds as well.
THANK YOU.

AUTHENTIC TRASH INSURANCE. YOU ARE NOT SENT ANYBODY FOR REPAIRS, YOU HAVE TO DO THEM, YOU SEEK THE BROTHERS, PAY THEM, AND THEN SAY THAT THEY PAY IT THAT IT IS NEEDED TO SEE. FOR YOU TO PAY INSURANCE TO FIND YOUR LIFE OR TO SOLVE THE THINGS. IF YOU READ THIS DO NOT CALL NOR TO INFORM YOU I'M MISSING ALREADY. RGA. IN REFERENCE TO THE ANSWER TO THIS SUMMARY IF IT SEEMS YOU THAT SINCE MAY 2018 I HAVE NOT HAD PATIENCE AND I HAVE BEEN IN CONTACT WITH YOU EVERY MONTH THAT YOU WILL HAVE THE RECORDINGS OF THE CALLS NOW YOU DECIDE ME TO CONTACT ME BY PRIVATE. I AM HAVING THE HOLE IN THE TUB WITHOUT SOLUTION INSISTO SINCE MAY XQ I HAVE TO CARRY OUT AN AMOUNT OF MONEY TO MAKE THE REPAIR. THAT'S HOW YOU WORK.

On May 11 I am part of the breakage of the induction cooker, on May 13 a technician comes to take some photos to send them to the insurance. Until June 24, more than a month later, they don't come to put another one, needless to say more

Never hire this insurance, they give long, unserious telephone attention, the processors do not answer the emails, they ask for unusual documentation to delay and not pay. More than a month and no response. Shameful, the worst insurance company hands down.

The telephone service is very good and fast but the technical service and the professionals leave much to be desired, they are incompetent, poorly educated, and not professional or responsible, I am very unhappy
I've been like this since January 11, I've called, sent emails and nothing, you're welcome

Unfortunate insurance company ... The telephone service is very very bad impertinent and they have very bad manners .... They do not solve the problems for us and after having started to repair a fault we still continue with the wall pitted and the floor raised and Nobody comes here and why we call they do not give us a solution .... It is the worst insurance company I have ever seen ....
I don't recommend it to anyone ... I'm going to change my mortgage so I can change my insurance ...

A shame of insurance, when something happens to you they look for any nuance not to cover you, I thought the insurance was to give you some peace of mind but I see that it is not like that ... I will look for other insurance.

I have my apartment flooded and unavoidable. I have no light. Today I have spoken with 7 different girls from rga 2 they have hung up on me. I have been told that I do not have an expert witness. I have asked to speak More

What a shame of company, could be the leader of its sector, but, by four inept, many families will go to unemployment. You can not keep a company, with four debris, who are hired from the street, who have no idea how Rga works, and the old staff who know how it works, gets bitter, is bitten and finally, IS DISCUSSED . Gentlemen think before dismissing the oldest of the company, before called the CASA

The worst insurance company there is. It is expensive and if you give a part that is more than 100 euros they take away your insurance, and I pay 450 euros a year. and they take a life and a half to pay, and customer service is lousy. Painful

They have a lot to look forward to when you call. The technicians they command are not very competent.

Very bad experience, but we have this insurance with the mortgage and it is a shame! They don't pick up the phone, not when they do they don't find our claim, they tell you they get in touch and never call. In the end I asked them for the money and we are doing it on our own because it is a horror. Let's change for sure but now

There could not be a more negligent insurance and with less coverage.

Our experience with them has been horrible. We have spent a lot of years paying 500 for home insurance, without giving any part, but thinking that when we had something they would answer us. Well, no. One stormy day water came into our house and everything has been problems and problems, so that in the end they tell us that they do not take charge.

Nefarious insurance where there are them. They charge abusive prices and then wash their hands at anything or leave you waiting for an answer.

They do not meet contract dates and do not report if you do not call

I LEAVE MY EXERENCE AND I RECOMMEND ANY OTHER INSURANCE

Good afternoon, as I have been told by phone, I request through this letter the NO renewal of the MULTIRISK HOME insurance that I have paid until 03-26-21.

I don't want to know anything about insurance RGA because in 33 years they have not treated me worse.
Regarding open assistance, you cancel it, I will buy the glass for the washing machine.
And I will not cease in the effort and attempt to warn each person and each moment not to recommend RGA.
3 years paying without giving a part and then for a glass of the washing machine they leave me lying, on top of that the first person tells me that the displacement covers it and then the technician says no and I call again then another person speaks to me (the I want to file a claim) and he treats me fatally and tells me that it does not cover anything and when I ask about what it covers he tells me to read the policy, all this in an unpleasant and cold tone, and I am not exaggerating and I am not a strange person, but I I have felt disappointed and as a customer "very poorly attended"

Also take advantage of this paragraph to make a formal written claim to the last telephone operator that answered me. Because far from helping and treating me he was really unfriendly and unprofessional, inviting me to read the policy and make inappropriate comments.

I say goodbye with these 2 written requests as you indicated what you would do, greetings

I will only say that we had escaped three days ago and we are still waiting to be called, without water in the whole house.

A shame I paid the insurance, and now I am unemployed and apply for insurance to cover the mortgage and everything is looking at scamming paperwork

Horrible, horrible; my experience with this one is horrible; We have had a broken pipe for 3 months, and there is no way for anyone to take over; every time we take a step forward, we take 20 backwards; I have the house flooded and they do not repair it to us. HORRIFYING.

Liars raise your insurance saying that for an old house and at the moment of truth they tell you that not for lack of maintenance, but to collect the insurance of the year if they are fast and effective insurance not advisable

These are the insurances marketed by the Rural Banks, which you can find ok Ntra almost everywhere, because they are credit cooperatives and do not seek profit like banks, but rather increase the contribution to their Social Fund in the locality where they are located. The staff is very friendly and they get involved with the client to find the best solutions available.

If you were as quick to answer as you do on social networks, you would be the number one company.
What an insurance penalty.

One of the worst insurance we have had. How the house was bank forced us to contract with them. We have humidity and they told us that it did not enter, in addition they sent us an unpleasant, chuleco expert and very badly told us that it was a condensation problem. We also broke the bowler hat and you have to take care of transportation and repair. 240 per year thrown away.

Unfortunate service, the worst. We have 8 calls and 22 days waiting for a bricklayer to send us to repair the damage that his plumber caused when he repaired a leak.
We ask for explanations by telephone and they are not able to provide them ... and here we continue, almost a month later with half a half bath made of rubble.
Until now we were very happy with the attention given to the entity ... but this is making us rethink our commitment to them.

It covers you absolutely nothing. You pay 500 a year and it's always a NO. It doesn't matter why (theft, property damage, electronic damage). The worst insurance company in the world.

Organized band, out there put "close and competitive insurance" .... my mother the same life insurance in 6 other companies an average of between 100-130 euros more expensive.
43 years capital 73,000 ..... 295 euros
Other companies ...... 160 euros.
Compare before

I feel cheated. They do not comply with the coverage, all are justifications or excuses for not covering claims.

I love paying insurance that costs a paste and does not cover anything.
By the way, BE CAREFUL with the customer service number 902321456 that they charge you for calling and do not put or say at any time what rate they charge per minute.

It's hard to find companies where complaints and customer service are taken so seriously. I love their Solidarity Bicycle together with the Rural Banks!

The worst insurance with difference I've ever had, I unsubscribe from the two home insurance I have with this insurance, even if they gave it to me I would never take it out again.

Some scoundrels, nefarious customer service and an impressive pasotism

Regrettable. They offer expertise in 24 hours that do not meet in any of the cases. I have the home associated with the mortgage and we are going to change the entity mortgage for the treatment received by these people. Do not hire or crazy. Now, your community manager, copying and pasting the answers dominates it beautifully, look below.

In December 2020, the gas boiler in my home stopped working, which is insured with the RGA insurance company, I called the company and opened the claim report.

I had to wait 3 weeks, in December with two kids and without hot water, they didn't give me service. They didn't send me a technician. I have evidence that they contacted the company that provides the technical service of the boiler, but that they do not accept their budget, which is communicated by the company, not by RGA, which after requesting a technician does not give me any solution. In the end, tired of waiting, after a telephone conversation with them, we agreed that the technician would look for me and with the invoices, reports and photos the file was processed. I called a plumber who ruled that the boiler's electronic board had been broken due to overvoltage, and so reports on the bill. To RGA I send the photos of the burned plate and the new one and the purchase invoices for the plate that I had already paid for. After two weeks they call me and tell me, without even deigning to send a technician home, that in the photos you can see that there is no overvoltage and therefore they are not going to pay, when in the photos it can be perfectly observed that the The plate is burned and the technician who came to my house told me that this was the reason for the breakage.

It seems to me a total abuse by the RGA company, it seems to me an abuse that the technician who decides if an invoice has to be paid is paid by the company and therefore is judge and party.

The next step has been to request the withdrawal of RGA for the next period. Never hire this company, it is the third time that I have filed a claim and I have the same result. RGA SCAMS YOU AND NEVER PAYS

Twenty years paying life insurance and when the doctors give me the absolute for illness a few years ago I am still waiting for them to answer me.

Terrible treatment, you take out home insurance thinking that it covers the conditions that appear in the policy, and then they don't cover the claim. Very disappointed with this insurance, not recommended.

Possibly the worst insurer in Spain. Avoid it at all costs. Great care!!!

They never attend, the service is lousy both in attention and in very slow execution, I have the house packed with them and nobody has been on the phone for three days because they say that my manager is not available and that when he can he will contact with me. I do not recommend it.

Terrible service and zero customer service, almost three months with the bathroom in pipes and continue to pass the ball from one to another. Do not hire with them !!!!

Bad very bad. I have been trying for 3 months to find a solution to a claim ... They call me every so often to tell me that they are working on the issue but nothing, they still do not repair anything. In addition, I received a ridiculous compensation for damage to about 60 meters of plasterboard ceiling ... The compensation does not even reach 20% of the value of the repair. Ridiculous everything

We update the situation to 03/01/2021: everything remains the same, an absolute disaster. To report and end up in court, unfortunate.

Good service, quick management and resolution of problems.

The worst insurance company I know. After fifteen years they refuse to deal with a claim. The telephone attention, disastrous. The operator needed to make continuous interruptions to check the coverage of the policy. Finally the answer was negative, as in other previous occasions, that "surprise". It is outrageous'. Whatever the claim, it is never covered by the policy. I have already requested the change to another insurance company. I do not advise hiring them.

They don't fix anything. Wash your hands. I know. E broke a shower tray and even included in my policy they say it does not fit. We regret

It has been just two weeks since we reported the loss caused by a city hall pipeline. With part of the Local Police testifying what happened. We gave part. The expert came. And no one has contacted. Two swollen broken water gates. The bathroom running water, dripping into the cellar. I'm going to go to the consumer's office to report them. We pay for three home insurance and nothing has been fixed for us.
My mother is older and water comes out of the bathroom and it can fall ... among other things. It is a shame. But without a doubt you have to report when these things happen and publicize so that more people are not deceived.

The worst thing that can be in disastrous home insurance problem management and it does not cover anything at the time of a sinister of shame with reason they force you to contract it when you make a mortgage you never hire it of the worst, I advise whoever has hired it to remove it before i have a sinister

The assistance and "professionals" that they send instead of solving the problem make it worse.

They are the worst insurance company I have ever dealt with. To collect, the money is debited on the same day, but to pay a claim, the documentation I send them never reaches them and therefore they never pay. I am not the first to do this, it seems that they are handled like this by default.
The person who answers the phone is not the one who handles the claim and the person who handles the claim cannot answer the phone. Incredible how badly they treat us. And do not come to make a formal apology that nobody believes, eh !!!!!
Fix your internal policy !!!!

I ANSWER: I HAVE ALREADY TOLD YOU NOT TO APOLOGIZE AND LEAVE THE DEMAGOGY. PUT YOUR EMAIL AND COMMIT TO SOLVE IT. IF YOU LOOK AT THE REVIEWS, YOU DO NO MORE THAN APOLOGIZE AND YOU WILL NOT SOLVE ANYTHING !!!!

Since October 2020, due to leaks caused by the neighbor upstairs, as of today (02/26/2021) it is still not FIXED, with the kitchen furniture broken and disassembled, smashed ceiling plasterboard, ceiling with typical dirt humidity ... without information of any kind.
I call, and they just go long, and long
I sent a letter of complaint, an official document that I downloaded on YOUR website, and the only thing they have answered is that they have received it, and that they are going to study it ... a month and a half ago
The expert deigned to present himself on 01/20/2021.

IT'S THE WORST.
NOBODY PURCHASE THIS HOME INSURANCE
A REAL INSURANCE COMPANY DISASTER

Unpresentable, DO NOT CONTRACT, or even think of hiring them, I have 100 x 100 coverage and I drop a tree, I break everything in the house and they tell you that they do not take charge, because only lightning, explosions, nuclear bombs etc etc. enter everything but wind, if lightning had fallen, they would tell you that everything but lightning comes in. We are going to denounce them, they play with that, to see if you get bored, do not claim and accept what they give you, but it will not be like this, you will pay (as they said in the Fame movie), yes, I will go up My case to all possible pages, so that in addition to charging my share, damages and losses included, I can notify as many potential customers of their ways of acting. I also recommend that if you make a house, try that the budget is done by an expert of them, you will be delighted, maybe your house of 200 square meters made with noble materials will leave you for 40,000 euros according to their rates, another thing is when you go to the builder With that budget.

Good afternoon, they are totally incompetent to any situation or any part you have to manage.
In August 2018, I gave a part because of a dampness due to the drainage of the air conditioning of a room, well ... I closed the part about 5 times and they opened it again, stating that it was a part new. Many experts, masons, air technicians, plumbers went through the house ... and each one of them had to give the same explanation, I called the company more than 200 times and ... 9 months later (same as a childbirth) they finished fixing my air. At this point I changed insurance. Not having enough, my neighbor burned her house in the month of May, being harmed and until today, after 4 months I am unable to fix the damage that all this caused me since nobody contacted me. with the expert by watssap and he does not return the messages and etc ... in short, a company disaster, I never met a company with these characteristics .... greetings!

In the insurance company the worst, twenty years with them and I give the first part and they reject the arrangement apart from having a bad way of attending to the person who answered me by phone. My luck is that now two more insurances that I have with them expire and I take them to another company.
These people only know how to sell smoke and I feel ripped off

Unfortunate, I took 30 days with a fence destroyed by air and although I do not call case. Also, before hiring recommend people who call your service phone to the customer, you do not feel like immediately. I do not seem serious. I would not recommend.

Total incompetence. 9 weeks for a leak. When goodbye expires and I will not return even if they are the only ones.

Because you can't get less stars!
Bad experience. The first part and a lot of trouble for it.
First of all, comment that the telephone staff is incompetent, rude and arrogant. If you don't understand, they display terrible manners. I don't like conflict .... But to tell you 4 things !!!
And I generalize because of three calls, all three have been to complain.

And the last ..... There are no experts in this company? I have to do the work of the company myself ????? I do not get it!

It's embarrassing, they hang you when you got them caught

They are scoundrels !! I had a breakdown from the bathroom to the kitchen, the entire kitchen ceiling filled with water and the paint peeled off, the light when the water came out also broken and they say it won't go in because it's from the bathtub sheet, A! And because we called after a few days, because waiting for their call and one day and another and they did not call us, we had to call ourselves having what happened, and they tell us that it does not cover because it is sheet metal. Sorry???? After what you charge for a chalet that is not even 10 years old, tell me that! You have lost one more client, although I can see that your evaluations are terrible and you are not doing anything to improve. Greetings and thanks for nothing.

Apart from being very expensive, nothing enters, we had a red alert due to strong winds, a dividing fence of the terrace of a townhouse falls, and they tell me that due to poor installation it does not fit, bad installation? Perhaps before it was in the ground the gate did you come to see if it was properly installed? RED ALERT due to strong gusts of wind ... I call, open disagreement, they tell me that in 24 hours they call me, a week has passed, and I have had to call them 4 times, and they do not know how to say anything, maybe in one day I speak with 5 people on the same call, of course, and they are throwing the ball from department to department, and my dividing fence on my neighbor's terrace for a month! My time wasted talking on the phone, and they were a bunch of incompetents. I do not recommend to anybody. Shame on customer support!

I absolutely advise against being sure.
If I read the reviews before, I certainly do not contract it.
The handyman service they offer is nefarious, and the claims department completely ignores it.
A carpenter's handyman went to make a change of hinges, leaving us the door of the furniture out of square, and claiming that it was the fault of the furniture, when initially it was not like that.
The claims department calls to apologize saying that he is not a carpenter, he is an apprentice, and when they are demanded to answer for his work, they offer to send it back, which presumably if he has not been able to do his work the first time, although go 100 times will not improve it. When you do not agree with the proposal they tell you that then they give the incident as resolved
RGA does not meet what it offers. Never more

I will establish contact through the website, with little faith, after personal experience, and the countless lousy reviews I have read. So many negative opinions, they can't be wrong. And based on the resolution they propose, I will publish another review, the user has the right to be informed and choose an insurance correctly.

I have a home insurance with rga ... my son broke a laptop screen at a friend's house ...... well, I had to call more than 30 times and send more than 10 emails because every time I got talking to someone competent means I was told that the mail had not been received or that some document was missing. At no time have they contacted me to tell me that something was missing, I had to call myself, seeing that they did not enter the amount. And when I called hitting and more hitting ....... all this for a simple repair of 90 euros and being the first time in my life that I give a share ...... thankfully I do not burn the house because if I do not see myself sleeping while they solve it in a tent 2 years .... conclusion: as soon as I complete the insurance I will cancel it and my account in a rural box as a precaution also since I do not trust them seeing the bad management they have had ....