Been on hold for over and hour and half about the status of my withdrawal. Have also messaged multiple times with NO response. TERRIBLE TERRIBLE TERRIBLE company to invest with. I understand COVID-19 has done a number with companies and being short staffed but this is ridiculous.
The automated message hung up on me not once, twice, or three times BUT FOUR TIMES! The person assisting me made me give them my address 3 times when it was correct the first and second time and now I have to wait to be helped AGAIN. Their customer service is terrible.
Usually walk through there going or coming to Wells Fargo, Arby's which was closed last week!
Got a new job. Applied for life insurance cause I do at every Job. Well denied because I'm over weight. Ok I have been in great health all my life and gained weight due to having children. This is a great disappointment.
Worst company to have!!! I wish my employer would have chosen a better company for our retirement and investment plan. Waiting on the phone for more than an hour and not getting sent the right forms to fill out.
Nice place to work!They offers great plans for Retirement products!
My wife has a credit life / disability claim pending through our local credit union. MAX CREDIT in Montgomery, AL She has been working on getting her claim started and paid for well over two month. She has been receiving her short term disability through employer since May 2nd. She keeps being asked over and over for the same information. We possess good confirmation slips showing where information has been faxed and received but they keep requesting the same information.
The woman who works at the badge counter in the Securian 400 building is extremely rude and has been nasty at every single encounter I ve had with her. I always attempt to start fresh and greet her pleasantly when I see her and nothing works. She is very friendly with building workers as they pass by and then will turn right back to me and drop her smile. She was also nasty to the person I was with this time and was embarrassingly loud while calling them out for not passing the used badge back in the right spot, which is what prompted this review. This woman is a terrible first point of contact for people visiting the Securian building, particularly the 400 building.
If you receive their company s brochures by mail stating that you are eligible because they ve verified your military service record be very cautious and re-read at least twice, especially the part about (pre-existing medical conditions). Maybe I misunderstood about pre-existing medical conditions couldn t be held against you when former (U.S. President Obama) got rid of that under the Affordable Healthcare Act . So I have many questions and decided to call the phone number listed. Well, let me say this, when I did get someone they were not knowledgeable and they seemed rushed and rude at times. So, into the trash can that letter went. Just offering some feedback, especially to my fellow veterans.
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