My wife has a credit life / disability claim pend...

My wife has a credit life / disability claim pending through our local credit union. MAX CREDIT in Montgomery, AL She has been working on getting her claim started and paid for well over two month. She has been receiving her short term disability through employer since May 2nd. She keeps being asked over and over for the same information. We possess good confirmation slips showing where information has been faxed and received but they keep requesting the same information.