Scotts & Co Review

FOURTEEN DAYS TO PICK AND POST AN ITEM CURRENTLY ADVERTISED DONT RISK GETTING anything for Christmas.

Dreadful customer service skills and zero commitment to customer service

Where do we start.
On May 23rd I placed order for face masks
Bcsos73580 with delivery 12th June .
That's the last I heard The even asked me to review the product. You could make it up.zAm still waiting.

On telphone hold for 40 minutes and email will take 10 days to get back to you. Customer service is a shambles.

Placed order with Bloom on 15th August. Acknowledgement said 5 day delivery and I would be informed if delayed. Seven days later told delivery will be given priority and would be received that week. Phoned again at end of week and told item was being picked and will be delivered this week Now Friday afternoon and no delivery. Phoned and told same as last week and that item was not in stock till todays delivery. The customer services do not have any liaison with warehouse and can only respond to what is on their screen

Appalling. Placed an order using P&P voucher. some days later receiving email, one item N/A (no apology), others doubtful for Christmas delivery. Today a letter demanding the P&P although in this instance 'we have .. processed your order'. None of this order has been despatched or delivered, so they have all my cash in their warm bank vault. Already an item is unavailable, so I'm additionally out of pocket, and have to find another supplier. And, even more surprisingly, two weeks before Christmas and as a 'gift company', they have no staff answering 'phone calls. Customer Service? I think not. Extremely irritating, uncourteous, and a company to avoid. Beware!

They have absolute shocking customer service, their eBay store burwellshome take your money without dispatching your items and then play every trick in the book to delay refunding you your money.

Myself and several other eBayers have been messed around and we will not go unheard.

Terrible business.

Placed an order 27 th February and desite promises on 23 April have received nothing not even a reply to my web contact cancelling order so I have had to ring up and cancel and hope that my refund comes through.
I wont use this firm again

expensive faulty goods - cannot contact either by phone (left holding for over 25mins - gave up) or email (filled in online form, pressed send, but it doesn't!).

Shocking customer service. Will not answer the phone which is obviously a ploy to delay refunding money. Will not be using this company again.

A little concerned as there was no!! tracking information available, even 5 minutes after delivery, on this occasion I think the blame lies with your delivery partner, but that doesn't include my local Hermes courier. Although my previous poor experiences lay with the retailer

Appalling customer service. My Nana ordered an item in October 2020 which arrived in February 2021. When trying to return the item we've had two failed collections. Customer service is non-existent - minimum of 45 minutes on hold and they do not reply to emails. Please avoid.

Item received broken, all customer services excellent, item arranged to be picked up by Hermes.
That's when the problems began, waited ALL day for pick up, tried to phone customer services twice, waited twenty minutes on both occasions, no reply, absolutely awful telephone customer services.

Love this place, loads of sale items and you can get anything from Christmas decorations to kitchen equipment and electric heaters, magic mats, wallets, lovely fake flowers, Glasswear all kinds of things. Just in time for me moving house.
Excellent.

My mum worked for Scotts for 17 years it's a cool place to buy any thing for house and Garden

I ordered a coat rail in November. It was sent via Hermes who claimed to have attempted delivery twice although the house was occupied and no card or note was ever left. Then the item vanished. First email to Scotts went unacknowledged. Second likewise. Phone call brought assurance that another rail would be sent. Nothing happened. Then I get an email saying the same thing. Nothing happened. After 29 days I rang and requested a refund along with an email to confirm. Today - an email saying Hermes has the item 'in the system' and no acknowledgement of my refund. Rang customer services and gave up after 25 minutes of music. I will throw any future Scotts of Stow catalogue in the recycling bin, and never, EVER use them again. (PS Item order from Amazon yesterday and arrived today....)

(In response to Linda's reply (does she have a second name?) my order number was S10042409)

Terrible!!
Only half of my order arrived. I messaged several times only to be told they had a system failure. There is no phone contact. Two of the items ordered didn t arrive, then I had to prove that I d ordered them in the first place! Three weeks later my items still haven t arrived. I had to message them through Facebook to get any form of reply, and when they did, I had to keep going over and over the issue which became very tedious. The customer service is dreadful. I wish I d seen the poor reviews before I ordered from them. I certainly won t be ordering from them again.

Placed an order and was given an expected delivery date, at that date email received to say there would be a delay but no new date was advised. Two and a half weeks after order, online status showed 'in picking' and gave the original due date, obviously had not been updated so I called Scotts. After a long wait was answered in a pretty customer unfiendly manner and given the same info as shown on website. Tried to convince me it was uptodate and Item was in picking, then eventually agreed with me it was not so would refer to Head Office, I was through to a call centre. Would not or could not give me HO contact details so I seached every which way but all the numbers went through to the ill informed call centre. Having taken my payment when the item was not available I am left with no information as to if and when I am likely to receive it. A company I regard as quite disrespectful to customers, certainly not easy to deal with and whom I shall for the future avoid.

Totally useless company, appalling customer service, a month now waiting for last item ordered that was apparently in stock to begin with. Look elsewhere if you actually want your order to arrive!!

Wish I'd read the reviews before I ordered! According to Stows site delivery should have been here yesterday. Their link to track delivery, via Hermes, says they have no such tracking number. Unable to make contact with either party via phone. Emails gone unanswered. Twitter messages ignored.

Items left outside at night in the pouring rain, no card through door, items ruined, sent e-mail, told I would receive a reply within 5 days, still waiting, NEVER AGAIN !!! So disappointed with the service.

Having placed an order on 10th January, the ONLY acknowledgement I received was an email saying the order was 'being prepared'
NO REPLY to my email of 17th to Customer Services querying when I may expect the order.
I had to phone them today and was told the order had been despatched. NO EMAIL to tell me this despite my request. They should change their wording to " should you have any queries regarding your order, email our customer services team WHO WILL THEN IGNORE YOUR EMAIL
I shall not be using them again. They do not deserve the title "Customer Services"

AWFUL customer service. Purchased items time and time again but when an electric coffee pot stopped working. I phoned the 0344 number and discovered that I'd been on hold for 22 minutes, at a cost of 35p per minute. Customer care said they would replace the electric coffee pot... 8 weeks later... still not coffee pot. The said they would sent a courier to collect my old coffee pot. 8 week later and many, many, many emails later, its still here. AWFUL. Most products they sell are available on other websites. My coffee pot is available via Amazon and their customer service exists. I shall NEVER buy from Scots &Co again.