Kieran Bright

Review of Scotts & Co

AWFUL customer service. Purchased items time and t...

AWFUL customer service. Purchased items time and time again but when an electric coffee pot stopped working. I phoned the 0344 number and discovered that I'd been on hold for 22 minutes, at a cost of 35p per minute. Customer care said they would replace the electric coffee pot... 8 weeks later... still not coffee pot. The said they would sent a courier to collect my old coffee pot. 8 week later and many, many, many emails later, its still here. AWFUL. Most products they sell are available on other websites. My coffee pot is available via Amazon and their customer service exists. I shall NEVER buy from Scots &Co again.