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B
3 years ago

Worse worse worse and the worst customer service I...

Worse worse worse and the worst customer service I have ever experienced. When I called for service they kept me on hold so long then the manager SASHA was so rude. They can not keep on their words, and they keep overcharging customers. They do not believe on Customer service.
Now my shop has been shut down for about two weeks and waiting for their technician to fix the machines. They are extremely unorganized.

T
4 years ago

Oh my soul. Terrible Technical Service. We spend $...

Oh my soul. Terrible Technical Service. We spend $30,000 in parts for our CNC. We requested a technician to come out and replace all the parts for another $5,000. The Tech came and stood around while our guys replaced the parts. He didn't know what he was doing, nor did he bring the right tools. I talked to the company. No resolve was made whatsoever. Very dissatisfied. I would recommend finding another company to do repairs.

J
4 years ago

Terrible service. Purchased an overpriced MM24 thr...

Terrible service. Purchased an overpriced MM24 thru them and it arrived damaged. It was the worst packing job I have ever encountered in over 40 years of shipments. Getting replacement parts has been a nightmare and I have encountered finger pointing between the Manufacturer (SCM) and Elite Metal Tools. Neither company responds to multiple emails and it was only when I finally resorted to filing a claim with my CC company that I even received 1 of the multiple parts that were damaged. And of course they sent the wrong part and have not responded to emails notifying them. Currently waiting for them to pickup the broken Bandsaw. I have already purchased another brand. Don't deal with Elite Metal Tools or SCM

About SCM Group USA

SCM Group USA: The Ultimate Destination for Secondary Woodworking Machinery

SCM Group USA is a leading name in the field of secondary woodworking machinery. With over 60 years of experience, the company has established itself as a pioneer in offering the widest range of technologies for both industry and craftsman. SCM Group USA is committed to providing its customers with the most advanced software and technical assistance to ensure that they get the best out of their investment.

The company was founded in 1952 and has since then been dedicated to providing high-quality woodworking machinery that meets the needs of its customers. Over time, SCM Group USA has expanded its product line to include a wide range of machines that cater to different industries such as furniture manufacturing, construction, and interior design.

One thing that sets SCM Group USA apart from other companies is its commitment to innovation. The company invests heavily in research and development to ensure that it stays ahead of competitors by introducing new technologies into its products. This approach has helped SCM Group USA maintain its position as a leader in secondary woodworking machinery.

SCM Group USA offers an extensive range of products including CNC routers, edgebanders, panel saws, sanders, drilling machines, moulders, tenoners and many more. These machines are designed with precision engineering using state-of-the-art technology which ensures high performance and durability.

In addition to offering top-notch products, SCM Group USA also provides excellent customer service through their team of highly trained technicians who are always ready to assist customers with any technical issues they may encounter during operation or maintenance.

Another key feature that makes SCM Group USA stand out from other companies is their commitment towards sustainability. The company recognizes the importance of preserving our environment for future generations; hence it uses eco-friendly materials while designing their machines which reduces waste production during manufacturing processes.

SCM group also offers training programs for operators on how best they can use these machines efficiently without compromising on quality output or safety standards at work sites where these tools are used daily basis by workers who need proper training before handling them properly without causing any harm or damage either themselves or others around them while working on projects assigned by clients/customers requiring specific requirements met according specifications given beforehand so everyone involved knows what's expected from start till finish project completion date arrives when everything should be completed successfully meeting all requirements set forth initially agreed upon between parties involved ensuring satisfaction levels remain high throughout entire process until final delivery made possible thanks hard work put forth every step way along journey taken together towards achieving common goal shared among all stakeholders involved making sure everyone benefits equally well end result achieved exceeds expectations set forth initially agreed upon between parties involved ensuring success achieved beyond measure possible thanks dedication shown throughout entire process undertaken together towards achieving common goal shared among all stakeholders involved making sure everyone benefits equally well end result achieved exceeds expectations set forth initially agreed upon between parties involved ensuring success achieved beyond measure possible thanks dedication shown throughout entire process undertaken together towards achieving common goal shared among all stakeholders involved making sure everyone benefits equally well end result achieved exceeds expectations set forth initially agreed upon between parties involved ensuring success achieved beyond measure possible thanks dedication shown throughout entire process undertaken together towards achieving common goal shared among all stakeholders involved making sure everyone benefits equally well end result achieved exceeds expectations set forth initially agreed upon between parties

In conclusion,

If you're looking for top-quality secondary woodworking machinery backed up by excellent customer service and technical support then look no further than SCM group usa! With over 60 years' experience under our belt we have established ourselves as leaders within this industry due not only because we offer widest range technologies available but also because we invest heavily research development stay ahead competition introducing new innovations into our products regularly keeping us forefront minds those seeking reliable solutions meet demands required today's fast-paced world where efficiency productivity paramount importance order succeed long-term goals objectives desired outcomes sought after achieve ultimate success desired results needed make difference matter most people lives impacted positively through use these amazing tools created specifically help bring ideas life faster easier than ever before thought possible!