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great

Worse worse worse and the worst customer service I...

Worse worse worse and the worst customer service I have ever experienced. When I called for service they kept me on hold so long then the manager SASHA was so rude. They can not keep on their words, and they keep overcharging customers. They do not believe on Customer service.
Now my shop has been shut down for about two weeks and waiting for their technician to fix the machines. They are extremely unorganized.

Oh my soul. Terrible Technical Service. We spend $...

Oh my soul. Terrible Technical Service. We spend $30,000 in parts for our CNC. We requested a technician to come out and replace all the parts for another $5,000. The Tech came and stood around while our guys replaced the parts. He didn't know what he was doing, nor did he bring the right tools. I talked to the company. No resolve was made whatsoever. Very dissatisfied. I would recommend finding another company to do repairs.

Terrible service. Purchased an overpriced MM24 thr...

Terrible service. Purchased an overpriced MM24 thru them and it arrived damaged. It was the worst packing job I have ever encountered in over 40 years of shipments. Getting replacement parts has been a nightmare and I have encountered finger pointing between the Manufacturer (SCM) and Elite Metal Tools. Neither company responds to multiple emails and it was only when I finally resorted to filing a claim with my CC company that I even received 1 of the multiple parts that were damaged. And of course they sent the wrong part and have not responded to emails notifying them. Currently waiting for them to pickup the broken Bandsaw. I have already purchased another brand. Don't deal with Elite Metal Tools or SCM