I had a rather mixed experience with Scan Alarms. While their customer service was responsive and helpful, the installation process was a bit of a hassle. However, once everything was set up, the security system itself has been working well. Overall, I would say it's a decent option.
I recently installed Scan Alarms for my home and it has been a game-changer. The system is reliable and easy to use. Their customer support team has been very helpful in addressing all my concerns. I couldn't be happier!
👍 Scan Alarms is an excellent company! Their security systems are top-notch, and their customer service is outstanding. I couldn't be happier with the overall experience.
I recently upgraded my home security system and chose Scan Alarms. The new system is fantastic and provides me with a much-needed sense of security. The process of switching over was simple, and the technician was friendly and knowledgeable. Highly recommend!
🔐 Scan Alarms is an amazing company! Their security systems are top-notch, and their customer service is exceptional. I am extremely satisfied with their services. Highly recommended!
Scan Alarms is an average company. Their services are okay, but nothing outstanding. I would recommend looking into other options before choosing them.
I'm really pleased with the service provided by Scan Alarms. The security system is reliable and easy to use. The customer support team has been helpful whenever I had any inquiries. Overall, I'm quite satisfied with my experience.
I found Scan Alarms to be a decent option for home security systems. The installation process was smooth, and the customer service was friendly. However, I did encounter a few minor issues with the system, which could be improved. Overall, it's a good choice.
I recently hired a security system for my home and found it to be great. The system works flawlessly and provides me with peace of mind. The installation was smooth, and the technician was helpful. Highly recommended!
I recently switched to Scan Alarms for my home security needs, and I'm extremely impressed. The system is user-friendly, and the customer support team has been helpful with any questions I had. I highly recommend them!
Overall I feel the service from Scan Alarms has been poor
When fitting the alarm a misunderstanding between the electrician and the Scan alarms salesman meant the wrong cable was fitted. Each blamed the other party and I as the customer was the one was affected.
Although a solution was found I don't feel I was treated well as the customer.
Then when the engineer was fitting the sensors the the New back door the handle was damaged. Noting was said and I only noticed that night when I got home. When I said to the sales man he said he would speak to the engineer who denied it was him and they refused to accept any responsibility. I advised that it was the only plausible explanation for the damage. Salesman said he would speak to his boss but that it would do no good. He never came back to me and I had to pay for the handle to be replaced.
1year later I received an Invoice for my first years maintenance fee which I was told would be waived when I signed initial contract. I spoke to a customer service agent who agreed to get the original salesman to contact me. I spoke to him once about 4 months ago and he said he would get back to me but never has.
Following posting this review I was contacted by the salesman who apologised as he thought the issue in relation to the maintenance fee was resolved at the time. I now accept this has been resolved.
Scan Alarms fitted an intercom and door access system to our office in Moneyreagh (Somerville Ltd). From initial survey and quote, through to carrying out the work, the service and value for money were excellent. I would have no hesitation in recommending Scan Alarms to anyone looking for a similar system.
Very happy with the service and with the sale person Stephen, came out quick after agreeing to get the alarm installed and I m very happy with it couldn t recommend them more
Chris came and we walked around the building and agreed what was needed, he sent in a price and a long spec for the work. To my detriment i did not go through this spec in detail as i assumed he had included everything as discussed. I agreed to go ahead and when they came to install i was shocked to find a large part of the work was not getting done. Not i am looking at an additional bill for this work as you cant easily change supplier now but the biggest let down was Chris's handling of this issue as he made no effort to make good the situation in anyway and completely dismissed my claims. Such a let down and such poor service.
