This place will changed everything for me, and I didnt even realize it at first.
Just showing a little vulnerability can go a long way at this place. This place gave me the tools I needed to process difficult emotions through embracing them fully
So I don t know if I would ignore all the negative comments but I don t think I would take them as serious as some of these positive reviews. My experience is based off of less than 24 hours with my wife being at Sante to no fault of their own my wife decided to leave against medical advice. They did everything in their power to try to keep her to stay. They were very comforting over the phone and reassuring. I m in recovery myself and have been to many treatment centers and when you find a place that truly cares about the family member going through the struggle then you found your place. They have programs for the family members and zoom meetings for the family members this is a family disease! I pray that this facility continues to help the addict and alcoholic. Big shout out to Veronica she helped me a lot.
If you are an addict/Alcoholic This is where you need to come. I ve had been to ten treatments centers all over the United States. When I left Sante I; for the first time believed I could stay Sober because I felt as though I have been healed. What makes them the BEST is that they treat all parts of addiction. They offer EMDR- look it up if you aren t familiar, but basically is what it does is takes your trauma events and re-processes it in your brain to no longer affect you emotionally any more. It has to do with trauma- each time I went (1 or 2 days a week) we went down from the top of all of mine. We started with the worst first and Then continue down the list. They also have family therapy which includes either your wife/husband or you can do it with you parents, the choice is yours to pick. Since my mom and I did that our relationship is amazing by far better than any other tim in my life. They also have a gym That is open daily along with yoga classes and intense aerobics not to mention they have a huge amount of land we are able to run on. There is an I door pool which was very nice. I honestly could go on and on but I encourage anyone that needs help to come here if you get the opportunity.Thank you Sante! I have remained clean since I left and almost been a year and my life is beautiful today!!
I just want to express my complete disappointment in the communication between parents and family therapists and counselors. After my daughter was released late April, I called needing to speak to someone! I was in tears and begging to speak to her therapists. I never- NEVER- spoke to anyone after she left Sante . I sent several emails- to 2 people- NO RESPONSE-NEVER. Called several days, at different times- voicemails left . NO RESPONSE! We were self-pay- 50K CASH. I have never been so disappointed and disgusted with the Family Aftercare . Granted, my daughters care was addressed, however we are back in that hole again.
Over the years I have seen a number of therapists with different backgrounds, areas of expertise, and treatment philosophies. Adam Karazuba is by far the best therapist I've ever dealt with. He is professional, well versed in therapeutic technique, intuitive, and always an advocate. Further, I have only had positive interactions with the staff --from billing issues to requests for documents. I can highly recommend Sante for an outpatient approach to being the best you can be.
In response to the response they provided: the consents were not in my name but I became the family spokesperson in the form of the review provided below. The others involved, and with consents mentioning them specifically from day 1, were exasperated by the lack of response to every form of reaching out they could think of. They did not want to "make a scene" but we spent weeks trying to get information and nothing was working so I was the agreed upon person to "act out" by leaving this review. Clearly it worked because, as stated in my update below, we got a call the very next day and now have weekly phone calls set up.
Update: the day after leaving this review, my family member's case manager reached out to us, gave us an update, and we set weekly times for updates from here going forward. We were also able to get some more insurance information. We appreciate this outreach. Also, the issues multiple reviews mention about being told insurance is covering then being told they're not covering is not unique to them. It has happened to us and to other people we've come to know on the program. I believe the language they use is not clear so people that are not familiar with insurance processes do not understand correctly. Just be careful and make sure you ask for very specific language and authorization numbers!
My family member appears to be getting the treatment she needs in there and that's the only reason they are getting 2 stars right now.
S/he has been in there for over 45 days and we have had virtually no communication unless we seek it out.
We were told we would be contacted within a few days of him/her arriving at Sante. We did not get any information until s/he was able to call us.
We were told we would be receiving weekly updates from her case manager, Shelley. We have not. We have emailed her with limited response. At one point she asked for our availabilities to do a phone call, which we gave, but have yet to receive a call from her. Aside from 1 phone call, the only time we have gotten information from her is when we have emailed her or happened to call her during hours she was at work.
We have been requesting insurance updates and information, so we can know how much insurance is or is not covering, from the beginning. The family member gave us permission on all the forms to receive this information. We just received email verification with authorization numbers from her insurance. Today. After over 45 days of being in treatment. And it still does not explicitly state that insurance is covering what Lorena, in billing, says it will.
We need somebody that can do something to actually do something. We have called and emailed and tried to contact everyone we can think of. Multiple people have "reached out to Shelley" to have her get in contact with us and she has not. We need to know how our family member is doing. We need to have whatever insurance updates are available. We were told Sante has a good reputation and that they are very communicative with family but that is not the treatment we are receiving.
I have had a professional relationship with Sante for the last 20 years. I have referred patients that were treated with empathy and professionalism with excellent long term results. Their approach is both holistic and tough. Their staff is well trained, experienced and caring. The journey is certainly not easy but healing is attainable.
Diagnosed my son as insane. His wife s attorney s psychologist ( best one in Jacksonville), read the computerized test. And said it was read incorrectly. He testified for my son. My son now has joint custody of his kids. Cost us $250k for the divorce.
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