Sands Regency Casino Review

Location is OK. we had reservation but they only had one room ready when we arrived and made us wait almost 2 hours for the second room. The rooms are decent and clean only complaints would be there was no trash cans available for us and the heater couldn't be on without making cracking sounds. Overall good place tho

My experience at the Sands was wonderful not only do they have great places to eat but they have wonderful and beautiful rooms they have it where you can get around even though you have a disability it's very friendly the workers are outstanding

Recently sold and purchased. Some remodeling being done. Recent stay in Dynasty suite: large room, 2 queen beds, nice wet bar, sunken tub, shower, toilet and large vanity w/ mirror. Registration staff, bellman and security friendly and helpful.

Very disappointed, rooms were dirty. Took almost 3 hrs to get more towels. Could only get hot water by using the sink and shower water at the same time. Trash was not emptied and I have a toddler. But hey the casino was great !

A little older and funkier, but fun laid back vibe and attentive service

Casino feels crowded and old, the room was clean and renovated. The shower could use a bit of fixing as well. Came for the night and it was fine.

Room are bad and sink was broken and so was the AC. The dealers were horrible I well never go there again. I been going there for 5 year most of the dealers know me but so dont care. Go to the GSR they give you free rooms just like the sands and way better atmosphere.

Great room for the price through lyft Perks. $55 on a Friday.

Very cheap rooms with a good amount of space, but I wish the rooms were cleaner. The casino is pretty trash and way smokier than other Reno casinos.

Amazing price for such a clean room great view and everything you need rite there. Happy staff not to many people like other ones here so to me, this is definitely the place I'll stay whenever I come to reno. 40 dollar rooms but 75$ deposit they I didn't know about until check in

The one thing I was looking forward to is a nice hot bath. The bathtub was cored in gross gunk. So tired that I didn't want to go downstairs to complain. I told the guy I was checking out with and he made it a point to tell me that it was my fault for not letting them know about it so that they could have given me a cleaner room. Seriously never staying there again.

Actually I have to say now that it's got a new owner they've cleaned up the place

This establishment seems dirty and a little on the warm side. In the first five minutes we were there a wallet was stolen.

Had a couple good friends at work in their said theree awesome employers

Slow service. Not the best place the address, also not the worst. It's a good middle of the road hotel.

Customer service is good, staff is friendly. The room is ok, pretty basic and could use some upgrades. There is a giant crack in the ceiling and no fridge or microwave in the rooms. The ice machines are pretty gross looking. If your not spending much time in the rooms it's not a bad place to crash.

It's like a low end Casino...off course it's Reno...so it's like little vegas

Went there to have Christmas dinner with my kids. The food selections aren't that great but decent enough. Gumbo soup is bland. Prime rib is decent, would be better if they have someone who can slice a piece evenly. Dessert bar is decent just because they have the soft ice cream machine to fall back on.

No mini fridges in the rooms. But nice with an ok view

The room was way out dated and the beds are beyond uncomfortable. I had back pain so bad for the next 2 days. There was no fan in the bathroom which caused the bathroom to have mold on the ceiling and a couple other places Our T.V. remote wasn't in the room, we called to have one brought up and the gentleman brought it up fairly quick but when we open the door he just walked right in. He went to show us how to use the remote which then we found out the TV wasn't working he called someone else to help out then they found out that they were going to have to replace a TV this all being at 1 in the morning we just wanted then said let's do this later. They did however come back to tell us that we could change rooms so we can have a working TV since the brand new one in our room wasn't working which was super nice I appreciated that however we had already unpacked and the TV wasn't that important. The next day after coming back to a room I decided to go look behind the TV and I found the problem it was able to fix it then the remote that they had brought up didn't work it wouldn't change anything or just turn the TV on and off. The staff was very nice very welcoming but if I had to come back to Reno the Sands is not where I would stay again.

This place is a trailer park dump truck trash ball hotel with a dive bar casino on the first floor. Laura Simpkins is the scumbag dike running this dump. AVOID AT ALL COSTS

Was only there for one night. Didn't gamble, but Mel's diner was delicious. I got the grilled ham and cheese. The rooms seemed old, but they were adequate. The hand soap was surprisingly nice, since some hotels' hand soap is strangely hard to lather effectively.

Best hotel and casino off the strip. Chill low-key atmosphere. Love coming back here. Great promotions and food options. Devin, at the Pipeline Bar, is such a delight, he had just started when we last stayed, now is chill and professional.

Nice service free WiFi good pool and a lot of restaurants nearby

Tightest slots in town. Not enough pay outs to make it worth staying to gamble.

I went to the Sands to eat at Mel's Dinner. My experience was pleasant I played several machines and was asked several times if I needed anything by the waitress. The food at Mel's was very good and the service was decent. Based on my experience I would go back to the Sands.

If you're going to spend your money, spend it somewhere else.

Has always been a great place to eat,drink and gamble bartenders and cocktail waitresses are awesome..although new owners changed slot machines and drastically lowered the payout for caveman keno..my favorite game..overall it's still a place where locals go..check it out

Pretty rough around the edges. Stuff falling apart in the room.

Pretty nice considering the security acted seriously rude to anyone of color

Good restaurants , & fun slot machines. I also play some table games , minimum seems to be lower than the bigger casinos , we (my daughter & I ), have to come to the Sands to play each time we come to Reno ( usually twice a year ) .

Could not check in because of their anti emotional dog policy. Also liar there is no sign posted at entrance regarding this unlawful practice.

1980s this place was great , but run down now, can't believe they charge this much airport motel 6 was better and correctly priced as well.

The rooms are terrible; wallpaper peeling, carpet torn, and out of date televisions.

The buffet is horrible and the service was even worse.
The Copa Cafe has good food and friendly staff.

The buffet is mouth watering, and the waitress are mouth watering as well :)

Hotel was good for the price. It's over a casino so that makes it fun.

This lady almost died in the room down the hall and my friend resuscitated her and we didn't get are rooms comped or even a thank you.

I booked through Priceline and was not given my room. At 2 am after waiting 2 hours Priceline wanted to send me 20 minutes away to another hotel. Had to sleep in my car with my family.

We recieved a good deal on the room which was nice. The room was ok. There was no fan in the bathroom so there was mold forming in the corners. There was no comforters on the beds which was odd. There was a large biker convention and they thought it was cool to rev their bike all day and night setting off car alarms and waking us up. It would have been nice if the casino had made them keep it to a dull roar.

Huge room. A little worn but clean for 60 bucks. There is a pool in summer. Staff is welcoming. Many places to park and it is away from "the strip".

Slots are up and down. Can play for a good amount of time.

Rooms were dirty, and it smelled of a dead skunk. the best part, housekeeper walked into our room. And we were not dressed we were getting ready for the day. Most of the machines the buttons don't work. The only good thing I have to say about this the bartender was amazing.

I've stayed at every hotel in Reno. This one was Priceline's deal and was reasonable on a weekend when normal prices have been jacked x 5 because of a local event. Oh. My. God. We came in through the back accidentally. The casino was like a scene from Star Wars. Never have I experienced anything remotely like it. The air was visibly filled with cigarette smoke, and we walked through a sordid mess of humanity to reach the front desk. Homeless people, mentally ill folks, hookers who've seen better days...it was appalling. Truly. We ended up having to pay additional money for our room, despite having paid the fee already with Priceline. The girl at the front desk told us to "work it out with" them. Our room was fine. Not great, but acceptable. Sadly. Though, the mass of humanity I mentioned earlier migrated outside during the night, and awakened us screaming at 3 in the morning. Don't stay here. I never will again.

17 floor corner suite BREAK IN.
On Saturday 11-10-2018.
Between 10:17pm and 1am. Our room was accessed and many items were stolen totaling over 3k. American dollars. Clothes, jewelry. Warm jackets. Make-up. The staff was zero help. We have filed a police report. We will inform as many people as possible of our experience so they can make a better travel arrangement in the future. WE WILL NOT BE RETURNING TO THE SANDS REGENCY CASINO, ever again.

They have changed ownership I heard a few times. Since our last visit last year its alot nicer. New chairs for gambling and new machines. The hotel rooms are cleaner. They added mini fridges in the rooms no need for the ice chest which was great. They did lock the windows in the hotel rooms so you can crack them and being in a smoking room it was a downfall the smoke just lingers and cant get the fresh breeze even tho it was only 2 inches we could crack last year it really made a difference. I also I liked how they had bottles of the bathroom supplies that all hotel guests could use when they are staying so helps with population. They were glued to the shower wall and the counter. Which reminds me the shower watcher pressure was awsome it was like getting a back massage and hot water was so realizing.

Great service and friendly staff very knowledgeable.

Great location and views. Walking distance from everything. Easy access food and gambling. Amazing environment. Loved it

Terrible. The casino is dark and dingy. The employees are rude and hard to understand. Their so called specials are not special. I went there one time and won't ever go back. No thank you

We were there for a 50th Wedding Anniversary for my in-laws just for 1 night. Our room was very clean and we had wonderful service. From the Anniversary party in the ballroom/dinner to the Casino and all the extras, we had A+ service from all of the staff. Any question I asked, there staff was able to answer and guide me to the proper information. Customer service was perfect. We would stay there again in the future . Thanks for a wonderful experience. Great Job.

The Bartender was rude, I did not feel.comfortable staying there. It was one nice manager she understood my concerns and frustrations.

It's a nice place to stay and doesn't cost an arm and a leg. The pool is also a plus.

What would go wrong that $75 deposit could fix?
Thanks for the memories.
After living in a pool house I can't bring myself to come back.
$1 k go was a high light.

Decent choice if you can get a good deal. We booked it for around $30 but they were charging walk ups $70. TV and bathroom were dated and wifi wasn't very functional, but room was clean and people were nice.

Great hotel, clean rooms and big Casino area in lobby only bad is there's no refrigerator and microwave

The prices were pretty good. Of all the places/ hotels, this was the cheapest. The onlu downside was that its a bit like Circus Circus.

Rooms were clean and neat. The buffet was excellent.

After years of staying at the sands in Reno a new owner has taken over. There has been a lot of good changes and updates but we were very disappointed in some of the changes. For instance we have been members of their players club for years and had accumulated lots of points, but when we got new cards, which signs all over suggested we do, all of our points we had accumulated were taken away and we were told you loose if you don't use them every six months. We live 600 miles away and don't get here every six months. Also the senior discounts weren't given us even there still signs saying they were available. The rooms were nice,but the casino just isn't as inviting as it once was. thanks